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IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.


Please can someone help from the mac team!


It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;


  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.


What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.


Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

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Question marked as Top-ranking reply

Posted on May 10, 2012 6:21 AM

Same my problem after update ios 5.1.1

iPhone 4S , iOS5.1, 5.1.1 upgrade over wifi

327 replies

Jun 28, 2012 7:18 PM in response to gschles

Was that your first replacement? I wonder if they'll allow a second one as I used one back in december due to a radio issue :/ (I'm also having this volume control issue)


Mine is very inconsistent though because the speaker will randomly work for the tune in radio app, completely stopped working for music app, works sometimes for imessage, always works for phone calls and call-ringtones.


Earlier I couldn't see the volume bar when I adjust my ringtone volume but now it's showing again. I'm going to just schedule an appointment with Apple since I use my speakers too much to wait for a fix (if there even is a legit one)

Jun 28, 2012 7:44 PM in response to Jyon

Yes this was my first replacement. And my volume was pretty inconsistent when it came to text messages coming in, but my phone would always ring and I used to be able to see the volume bell but not the last few days. It was so strange. The Apple guy said he thought it was more of a hardware issue with the speaker which he has seen it on several phones after the recent update. Good luck!

Jun 28, 2012 7:57 PM in response to gschles

Thanks! And I know it can't be water damage, since I've taken very good care of the phone and haven't had the dreaded toilet splash or the concrete death drop lol


But I'm afraid that even though the phone is covered for a year and I personally can't think of anything I've done to harm the phone, that they won't give me anymore free replacements. But we'll see! I'll report back on what happens with my situation

Jun 28, 2012 9:03 PM in response to GTFAN2012

Okay guys check your serial number you just never know. I bought my phone about 16 months ago from eBay and was semi used...(just like new but out of the box) ..It is iPhone 4... I know when I got the person who sold to me gave me something for three months so I knew by now I have no other options but to pay for the repairs..Today I just put my phone serial number and showed that I sill have the hardwares warrant.I just called them they taked to me but were not able to fix this. They are sending me another phone by Saturday it will be here and once I receive that I need to put this one in a box and send back to them...


So use this link to see what you have..https://selfsolve.apple.com/agreementWarrantyDynamic.do

Jun 30, 2012 1:14 PM in response to Jyon

My phone developed the same symptoms after using my headphones. I found a post where users were having the same problem with Macbooks at one point. Their solution was to play a Cd on the device and to repeatedly plug and unplug the earphones about 10 to 15 times. I did this and it worked for me. I know it sounds weird but...

Jul 5, 2012 5:30 AM in response to dirkos

On my iphone 4 cdma, if i run A music app (download pro), i can then adjust my volume and exit the app. The volume remains at the level i set it at. If at the springboard (desktop) and press the side buttons, it shows the ringer volume. It's a programming error. Shouldn't be a tough fix for them but someone from the inside would have to initiate the call to the firmware staff. -jd-

Jul 5, 2012 4:38 PM in response to patrickfromuk

Hello there.. i have an iPhone 4 32gb that i updated to ios 5.1.1 . First it was working flawlessly, maybe one week and the device lost the volume cntrol functioality 😟 these are the symptoms:

1- volume buttons do not work and no volume bar appears at all.

2- mute switch is not working at all.

3- the device is ALWAYS on vibrate even if the you turn the mute switch on.

4- no unlock sounds or keyboard clicks.

5- volume control availible through headphones only, but the phone volume buttons still dont work even with the headphone plugged in.


I have restored it as a new device to 5.1.1 without any jailbreak but the problem persists!! it is very annoying,, please help 😟

Jul 5, 2012 7:22 PM in response to Dr. Hussain

I had the same exactily problems, mine was woking for couple of hours ater I did a restoration or if I charged it using a computer. They are still saying it is not a software problem though. I was very lucky my contract expires next month so they just gave me a new one but I am terrifying to update to a new filmware because the problem started just after I updatded to that 5.1.1 filmware too. ...

Jul 5, 2012 11:32 PM in response to patrickfromuk

I had exactly the same issue happen yesterday. Totally out of the blue! As som posters on have said, I cleaned the docking port with a customised Q-tip and some rubbing alcohol. It worked fine for a couple of hours. However, it now seems to work intermitently which is the most annoying thing.


Will be taking it to Apple tomorrow and demanding a new one. Anybody else have any ideas of how to stop it not working??

Jul 7, 2012 5:11 AM in response to patrickfromuk

I just recieved a replacement iPhone 4S from Apple on Friday and, today (Saturday) this started happening to me also. Tried restoring etc but nothing happened... sigh seems like a lot of people are havign this issue also.


Not looking forward to going without a phone for another week to get this one replaced via mail in again. How can I get them to send me the replacement phone (im assuming they have to replace it as there doesnt seem to be a fix) first and then I can send them back the faulty one, so I dont have to go without a phone for a week.

IOS 5.1.1. update bug (Volume Control)

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