"Manage My Places" not displaying maps

@Peggy,

You are running iPhoto 9.3, aren't you? What more often than not works: Make sure that a teeny weeny map is showing for a photo that you have selected, then open Manage My Places. Where the map should be is grey. Now turn off Wifi. Both map areas will display an alibi world map with a message that you don't have an Internet connection. Now turn on Wifi. The teeny weeny map will return, and the map area in Manage My Places will once again be grey. Now in Manage My Maps select another place. This should cause the corresponding map excerpt to be displayed.

Any luck?

Regards,

Richard

Peggy,

Yes, Reuben (page 2), is also using iPhoto '09 and has had the same experience as you. In iPhoto '09 turning the Internet connection off, then back on, does not get the big map (in the places view?) back. iPhoto '09 and iPhoto '11 (i.e., version 9.x) are different beasts.

Regards,

Richard

Peggy,

I'm trying to recall what iPhoto '09 was like. Yes, I think upgrading to iPhoto '11 would restore it, but beware that iPhoto ''11 has other ... >ahem< ... features that might make you regret the decision. So look first in these forums for complaints about overlapping places and other complaints about how Places works in iPhoto '11. You might also be bitten by the bug that is causing the problem which is the subject of this thread, of course.

Regards,

Richard

@abg0201,

Compare what Apple Care asked you to do and what it asked me to do. I'm sure we were both asked to do the same things. At the very least, the people who asked us to do it now know that it doesn't solve the problem. And I would hope, at the very least, they documented the results for the engineers. Furthermore, I assume there are other people who have the same problem _and_ have contacted Apple Care, and I assume they've been asked to perform the same experiments, have had the same results, etc. Either the left hand doesn't know what the right hand is doing in Apple, or this part of the "support experience": make each customer feel that he's being taken seriously. Give him the impression that we're listening ... and hope he doesn't realize that we're not doing anything.

I called Apple Care on June 2. During the course of the call it became evident to the agent that he couldn't help, and the case was handed over to someone else, who instructed me to perform the experiments described in this thread. He promised to put me in contact with someone who would call me. I heard from the Tier 2 agent by email on June 5, and he called me the same evening. As related above, we performed some more experiments, during the couse of which he was able to recreate the problem on one of his machines. He was confident he had what he needed to make some progress and promised to call back the following evening, June 6, which he did. During that call he apologized for having no solution. He had sent some questions to the engineers but had received no answers. He would be gone for about a week, during which time he hoped to receive an answer. On June 13, in response to my question on his progress, he answered, "Am still waiting for a reply on this unfortunately." On June 19 I asked when he expected an answer and have yet to receive a reply. I have just sent the following email to him:

"I am still waiting for some further action on this problem, so I assume you are too. I think that we have both waited long enough, and it is now time to formally escalate and pass it up the support ladder. Can I kindly ask you to please put me in contact with someone?"

I would be grateful, and I think it would help us all, if those of you who have Apple Care use it. Don't spend a long time with the agent doing experiments that have already led nowhere. Simply refer them to this thread and insist on speaking to somebody higher up the support ladder.

Regards,

Richard

@mtd123

Which version of iPhoto has the bug that you have fixed by deleting cookies???

A PLEA TO ALL NEW POSTERS: Please state the version of iPhoto as iPhoto '09 or iPhoto '11. In the About panel these will be identified as version 8.x.y and 9.x.y respectively.

This thread really concerns iPhoto '11, but two posters have stated that they are using iPhoto '09.

Regards,

Richard

By the way, just for the records, deleting Safari's cookies (e.g., by moving ~/Library/Cookies to the Desktop) did not solve the problem that in iPhoto '11 the maps don't appear in Manage My Places.

Richard