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MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

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9,629 replies

Aug 12, 2012 2:10 PM in response to NNEU

hi... If you buy from amazon then you must return to amazon. Apple can only offer you a repair etc.

I have just returned mine on Thursday because it arrived with faulty left speaker. The display was fine, right speaker was good but the left one was buzzing, distorted sound. 2300 Eur laptop. No way I would accept that. I suggest you do the same if any faults emerge in the first days. I think best is to wait and see what comes up next...is this a small number of faulty devices out there or a lerge scale problem ???

Aug 12, 2012 3:54 PM in response to mittense

I have learned to be patient and research all newly released Apple products before buying them after buying one of the first unibody iMacs. It destroyed my DVDs (from sharp and untapered aluminum edge around the mouth of the player) and constantly dropped bluetooth connections every 10 minutes. Then an internal fan died. It was a nightmare. I used to criticise Windows for releasing a product and using their customers as testers. As I get to know Apple better, I realise they do the same thing, but with $1200 to $3200 dollar computers. Still, there is no other company that makes a laptop worth buying at all. What to do?


My actual addition to this conversation is that today I went into the Apple Store and sure enough, opening Safari and leaving a Wikipedia page open for a few minutes caused clearly visible image retention. The white square and the text was there and obvious. Defective product right there on the showroom floor. When I asked an Apple Genius about the issue and why I would buy a laptop when the showroom demo laptops are defective his emotionless "what do you want me to do about it" did not inspire me to pull out my credit card.


Be smart and wait. Hopefully Apple will stop releasing products before fully addressing such obvious defects. Honestly, do you think the engineers never spotted this? I doubt it.


We aren't nitpicking. This is see are A pee.

Aug 12, 2012 4:26 PM in response to orangeApple77

orangeApple77 wrote:


I have learned to be patient and research all newly released Apple products before buying them after buying one of the first unibody iMacs. It destroyed my DVDs (from sharp and untapered aluminum edge around the mouth of the player) and constantly dropped bluetooth connections every 10 minutes. Then an internal fan died. It was a nightmare. I used to criticise Windows for releasing a product and using their customers as testers. As I get to know Apple better, I realise they do the same thing, but with $1200 to $3200 dollar computers. Still, there is no other company that makes a laptop worth buying at all. What to do?



That is just foolish talk. There are many name brand companies making very good notebook computers.

If they weren't they would be out of business.

Aug 12, 2012 4:45 PM in response to orangeApple77

Both Dell and HP to name 2. Then you have Lenovo for a third. They all have i7 CPUs available in Dual and Quad cores. Apple does not have an exclusive market with Intel on the 3rd Gen i7 CPUs.


In fact, if you haven't noticed, all computers made today use the exact same hardware. Same CPUs, RAM, HDD, DVD drives you name it, it is all the same.

Aug 12, 2012 8:19 PM in response to mittense

I was thinking of ordering an rMBP, but after reading the ridiculous number of horror stories, I'm not so sure anymore. It's not likely that I will receive a model with the display from Samsung, and I cannot have multiple laptops sent to me so I can test their displays and return them to Apple. I need one computer that would come before school starts, so I can install all the required software. I'd expect that to come in working order, with the display looking impeccable, and the speakers sounding great, but most importantly, everything functioning like a NEW, perfectly normal computer. This kind of build quality that I've been reading about in you guys' discussion is far below Apple's standards.


I have noticed something strange also; there are TWO main threads about this topic. That's perfectly normal, but what isn't is that the other thread talks about what's a SOFTWARE issue. It's not ghosting, but rather some puzzle-piece screen tearing type problem (anyone who has ever paused AVCHD video in VLC will know what I mean). That problem is obviously a software one because they were able to take screenshots of it. So, are there TWO ISSUES? One about ghosting/IR problems where whatever's on the display lingers, and a software issue where the screen doesn't render the scaling properly after sleep? If so, problems with the computer after I buy it could be even worse than I thought.


For those who haven't gone through that thread, I urge you to read through that, or, if you're feeling lazy, at least start around page 3 - 5 to the end because that's where everything really is. And if you have an rMBP, which I think I'm the only one in this whole discussion who doesn't 😀, then telling us if you've had any of those software-related bugs would help. The people in that thread, and other websites, seem to say that installing Mountain Lion or a "MacBook Pro Mid 2012 Graphics Stability Update" fixed their software related tearing/graphics rendering issues. For some reason, I think I remember that nobody in that thread really mentioned the huge problem here, the ghosting image retention problem, which is obviously the hardware. Sorry for the long post, but I'm just so confused as to why people in this thread or the other haven't noticed BOTH problems together, and I'm just at a loss to whether I should order one or not, because I don't have the time to return it and get another one if something's wrong.

Aug 12, 2012 8:19 PM in response to shayster98

Well i'll give an update soonish on how this rMBP performs. I was totally not expectign a samsung screen off all the comments up on here. But then again do remember that there may be only 100 people on this thread and the rest of the world is happy? I'm imaginging apple has sold many hundeds of 1000's if not millions of these laptops by now, so as much as its a huge issue for the few it may not be such a huge issue for the masses.


I can understand just how annoyed those who are getting the crap ones must feel, I really feel sorry for you guys! Anyway i'll give a software update on how she renders, games, and overal goes with software and graphics. So far the screen is just friggen awesome! I'm already hating having to look back up at my dell screens hooked onto my mac pro! So ugly and blah!

Aug 13, 2012 7:10 AM in response to mittense

Right.


My 2nd replacement has just arrived (so my 3rd rMBP overall including the first one). I am just charging it up and I will post back shortly with my results.


If this one isn't "good" I am going to return for a refund. I've had enough and I don't have time to keep mucking about with replacements/reinstalling my system every few weeks.


Apple. I hope you got it right...for my own sake, I really like this machine!


Back soon...

MacBook Pro Retina display burn-in?

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