Retina Macbook Pro LCD Mura (White Spot)

I have four white spots in my retina display. Since this many people are having the same issue, I think this is a bad product design, or a production problem. However, Apple is denying this. They say that they are unaware of this. Genius told me that Apple would have recalled the product if there was a known issue.

I am utterly disappointed. When Dell Alienware m11x had a hinge problem, Dell send a technician to my house, and replaced the display for free. I bought it for $600. Apple told me that I need to pay for the repair. Clearly, Apple is willing to charge the premium price ($2200), but they are not willing to provide premium service.

Bough an MBP 15" retina about a week ago to replace my older MBA. Few days back noticed one white spot at white background. Genius told me that it was caused by mechanical pressure and replacement will be really expensive. I can probably live with that spot - it's only visible on a white background and I prefer dark ones, but I will think reeeeeeaaallly hard before buying another laptop from Apple.

I have this problem too. I noticed at a meeting yesterday which was kind of embarrassing after I had just be braggin about how the "computer cost more than my car".

Kind of pathetic. Is there an answer for Apple on this?

I have 2 spots. They are visible when there is white on the screen. They are not visibile over a dark background.

I had a white spot show up on my Early 2013 MacBook Pro retina 15" (Samsung screen - slightly yellow, but no image retention). The white spot was very visible on light colours, but not at all on darks.

The genius connected my MacBook to the network drive, and ran some image tests. He concluded that it needed a screen replacement. My macbook is loaded mint - barely left my desk and has 16 battery cycles. They've got to order a new one (5 days) then replace it (5-7 days). The service order sees apple spending nearly $700 on the fix. I'll let you know how the new one is.

My warranty is up in a few weeks - time to invest in AppleCare for down the road...

I went in to the local Apple Store with my 'bright white spots' isssue with my MacBook Pro. Purchased in November 2012. The unit sits on a spotless desk used really only for testing websites on Mac. Sometimes it goes with me to meetings. But, it is treated wit kids gloves.

The Genius told me that the spots were caused by pressure to the top of the machine and that the repair was not covered, and it would cost about $700.

I called Apple Care, and dealt with the superb rep (Lee Simpson). I sent photos, and explanation and simply wanted a fair resolution for the manufacturer defect. After he sent the issue to his engineering team, it was concluded that indeed, the issue would be covered.

I brought the computer back to the Apple Store and they replaced the monitor same day!

The final resolution was obvioulsy good. I am suprised to read how long it will take them get yours done.

Definitely worth having the AppleCare.

Best of Luck...

I didn't get any guff about it from external pressure - Probably because it's mint and really hasn't left my desk that often. Though I do consider the display clamshell to feel a little flimsy - kind of like the pre-unibody MBP.

I think the estimate for the replacement time frame is kind of like a 'under promise, over deliver' type scenario, but we will see.

Quick update: They got the part in a day, took 3 to repair it. Great service. And they give you a whole new clamshell lid, not just a replacement LCD.

i had the same problem, take it to the Apple store and replaced the screen in 2 hours was excellent service

So many people are having this issue and it is surprising to me that Apple insists only serving those who have "Apple-Care"....this to me is clearly a defective product issue and I am not happy having to spend another $700 over top of what I already did ($2400) for this very expensive piece of crap!!!

I urge Apple to own up on this and replace the screen for whoever has a problem that is not obviously related to the bad treatment of Macbook. I have no dents, very well cared for macbook pro (15" mid-2012) which has this "mura" issue. I have them in the lower right quadrant (two spots). These are visible only with light background.

I wish you luck getting it replaced. My guess is that a bunch of these displays were manufactured in by a location that had some problems that were later resolved. But in my case it was definitely that the "bright white spots" they just started appearing and then spreading like ance. The unit simply sits on a table and it goes to 1 or 2 appointments per month. Really gently used.

i just noticed this problem today. there is a visible white spot which is very distracting even though it's white. noticeable on white/bright background but completely invisible over dark/black background. i've called apple support and they told me to send my macbook pro to the nearest apple retail store for further inspection. i'm very unhappy right now. the screen is what i love the most in Retina MacBook Pro and this is not supposed to happen at all. you can see a white spot right above my cursor.

Here's my story:

- Purchased MBP 15" on June 5th 2014, it arrived a couple of days after that. Yep, awesome machine, best I've ever had, great step up from my 2011 13" Air.

- A few days ago (say around the 27th of June) I notices the aforementioned Mura spot - about two inches up from the F7 key. Only noticeable against white or very light backgrounds.

- Called AppleCare (in hindsight I should have called Online Sales), they asked me to visit a Genius and have the issue officially diagnosed.

- I just got back. They suggested (seeing that the unit was not purchased through Retail) that I contact Online Sales and asked them to have a new unit sent out. They also gave me a referral letter with their diagnosis and recommendation. I really can't argue with that! I was able to ring Sales and get it all sorted out in under 10 minutes. New unit on its way, I will copy current MBP contents to newer MPB and have the faulty one picked up by TNT for return to Apple within 5 working days (plenty of time).

Overall, spectacular service as I actually expected from Apple. This is why I cannot possibly go back to another hardware and software option: it's the whole package and experience that sets them apart from the PC market.

My only comment is that the Online and Retail folk don't seem to be talking to each other: ideally, it is the same Company and one would logically expect that omni-channel service would be a given (ie. ubiquitous experience even if you started in one channel and request service via another). Having said that, I do work for a big corporate and I know the complexities and challenges involved.

I will certainly be purchasing extended AppleCare (it was in the plan anyway) as I want this unit to last me a while. Am I concerned that it may happen again? I guess so, seeing that it has been happening for the past 12 months. But I do believe, now given my recent experience, that Apple will come good in the end.

Keep up the fantastic work Apple.

Your loyal customer.

I got my Retina Macbook Pro in October 2012 (Australia) and have just found this forum post outlining exactly the issue I have. A white burn on the screen about 1/2" above the bottom of the display in the middle, its been there a month of so from memory not getting worse, but only shows on white backgrounds.

My MBP is kept immaculately, there is absolutely no way this is a pressure/dust mark, looking at the screen turned off side on with light reflecting on it after an air-blow and micro-fibre clean it is perfect on the exterior with no marks, scratches or blemishes so the problem definitely exists in the screen.

In Australia we have 2 years warranty as standard on electrical goods so my MBP falls well within this. I hope they replace the screen as I am extremely dissapointed that after such a short time frame this has happened.

I use my LCD TV daily and have owned it for 3 years, it is a bigger display and there is absolutely no problem with it, I expect the same quality of a laptop, especially given it has left the house a handful of times. If I can't even leave it on my desk and use it without hardware failing then it is not fit for the purposes it was sold for .... i.e. a portable personal computer.

I'm booked in to the Apple store for an appointment on Wednesday and will update back here after. in my experience Apple are generally quite fair in their assessments and customer service is usually top notch so we'll have to wait and see.

mate! I bought my 13-inch Pro at the end of April, and noticed the same problem today - after only 3 months...

I'm also based in Australia, and booked an appointment on Wednesday. This kind of quality is what you expect from poor brands, not Apple...

I bought the rMBP 15 from Hong Kong 6 months ago, then i notice the mura spot yesterday. I went to the local Authorised Service Providers in Guangzhou China, then they said I need to left my computer for having a test for 2 days, if the issue confirmed they will replace the screen in 5 days without costing any money.
Question:

Should I left my computer to the local Authorised Service Provider? or take it back to the Apple Retail Stores in Hong Kong for the sake of having more trusted?

btw, I didn't buy apple care.