Level 1

4 points

MacBook Pro June 2012 13" Kernel Panic

I have a four day old MacBook Pro 13" which has had two Kernel Panics in two days, is it Parallels or shall I just take it back, or is it the driver issue that everybody is talking about, please see diagnostic reports below:-

Thanks for any advice or suggestions:-

Interval Since Last Panic Report: 20543 sec

Panics Since Last Report: 1

Anonymous UUID: 5679D500-B7FF-4C9A-99EA-753BCCA0021C

Tue Jun 19 21:06:09 2012

panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816fa9b1, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x00000001619cb000, CR3: 0x0000000062e34031, CR4: 0x00000000001606e0

RAX: 0xffffff7f816faa84, RBX: 0x0000000000000077, RCX: 0x8000111200000080, RDX: 0x0000000000142d06

RSP: 0xffffff810a86ba10, RBP: 0xffffff810a86ba20, RSI: 0xffffff8011c70400, RDI: 0xffffff8034de6000

R8: 0xffffff80e20ab3c4, R9: 0xffffff810a86b9a0, R10: 0xffffff7f816fbe6c, R11: 0xffffff8011ad85e8

R12: 0xffffff80155b7a88, R13: 0xffffff8034de6000, R14: 0xffffff80d1324000, R15: 0xffffff8034de6000

RFL: 0x0000000000010282, RIP: 0xffffff7f816fa9b1, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x00000001619cb000, Error code: 0x0000000000000000, Faulting CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff810a86b6c0 : 0xffffff8000220792

0xffffff810a86b740 : 0xffffff80002c4794

0xffffff810a86b8f0 : 0xffffff80002da55d

0xffffff810a86b910 : 0xffffff7f816fa9b1

0xffffff810a86ba20 : 0xffffff7f816fef7d

0xffffff810a86bb60 : 0xffffff7f816fbed4

0xffffff810a86bbc0 : 0xffffff800065593e

0xffffff810a86bbe0 : 0xffffff800065621a

0xffffff810a86bc40 : 0xffffff80006569bb

0xffffff810a86bd80 : 0xffffff80002a3f08

0xffffff810a86be80 : 0xffffff8000223096

0xffffff810a86beb0 : 0xffffff80002148a9

0xffffff810a86bf10 : 0xffffff800021bbd8

0xffffff810a86bf70 : 0xffffff80002aef10

0xffffff810a86bfb0 : 0xffffff80002daec3

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f816f2000->0xffffff7f81758fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80cfd000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80cc4000

BSD process name corresponding to current thread: prl_vm_app

Mac OS version:

11E2620

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 2612993605558

last loaded kext at 1568386902603: com.parallels.filesystems.prlufs 2010.12.28 (addr 0xffffff7f807f6000, size 94208)

last unloaded kext at 138447780069: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f8152c000, size 8192)

loaded kexts:

com.parallels.filesystems.prlufs 2010.12.28

com.sophos.kext.sav 8.0.4

com.parallels.kext.prl_vnic 7.0 15098.770637

com.parallels.kext.prl_netbridge 7.0 15098.770637

com.parallels.kext.prl_hid_hook 7.0 15098.770637

com.parallels.kext.prl_hypervisor 7.0 15098.770637

com.parallels.kext.prl_usb_connect 7.0 15098.770637

com.apple.filesystems.smbfs 1.7.2

com.apple.driver.X86PlatformShim 5.0.0d8

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AGPM 100.12.69

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleHDA 2.2.3f13

com.apple.driver.AppleMikeyDriver 2.2.3f13

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleIntelHD4000Graphics 7.2.8

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.7f2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.driver.ApplePolicyControl 3.1.32

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleIntelFramebufferCapri 7.2.8

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.driver.AppleIRController 312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.iokit.IOAHCIBlockStorage 2.0.4

com.apple.driver.AppleFWOHCI 4.8.9

com.apple.driver.AirPort.Brcm4331 560.7.21

com.apple.driver.AppleSDXC 1.2.2

com.apple.driver.AppleUSBHub 5.0.7

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleUSBEHCI 5.0.7

com.apple.driver.AppleUSBXHCI 1.0.7

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleAHCIPort 2.3.0

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.driver.DspFuncLib 2.2.3f13

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.2.3f13

com.apple.iokit.IOHDAFamily 2.2.3f13

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.X86PlatformPlugin 5.1.1d6

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleGraphicsControl 3.1.32

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.kext.triggers 1.0

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2

com.apple.iokit.IOBluetoothFamily 4.0.7f2

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.0.7

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOFireWireFamily 4.4.5

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOUSBFamily 5.0.7

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.5

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

System Profile:

Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f38

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)

Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Hitachi HTS541010A9E680, 1 TB

Serial ATA Device: HL-DT-ST DVDRW GS31N

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0x1d183000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

Thu Jun 21 17:57:02 2012

panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816ce29c, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000012, CR3: 0x000000002620e010, CR4: 0x00000000001606e0

RAX: 0xffffff7f816ce295, RBX: 0xffffff8013dddc00, RCX: 0xffffff7f816ce3f8, RDX: 0xffffff8012b2ffa0

RSP: 0xffffff810ddfba00, RBP: 0xffffff810ddfba20, RSI: 0xffffff8013dddc00, RDI: 0xffffff803b7cd000

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff7f816cee6c, R11: 0xffffff803deac5e8

R12: 0xffffff80211bff88, R13: 0xffffff803b7cd000, R14: 0xffffff803b7cd000, R15: 0x0000000000000000

RFL: 0x0000000000010297, RIP: 0xffffff7f816ce29c, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x0000000000000012, Error code: 0x0000000000000002, Faulting CPU: 0x1

Backtrace (CPU 1), Frame : Return Address

0xffffff810ddfb6b0 : 0xffffff8000220792

0xffffff810ddfb730 : 0xffffff80002c4794

0xffffff810ddfb8e0 : 0xffffff80002da55d

0xffffff810ddfb900 : 0xffffff7f816ce29c

0xffffff810ddfba20 : 0xffffff7f816d1e16

0xffffff810ddfbb60 : 0xffffff7f816ceed4

0xffffff810ddfbbc0 : 0xffffff800065593e

0xffffff810ddfbbe0 : 0xffffff800065621a

0xffffff810ddfbc40 : 0xffffff80006569bb

0xffffff810ddfbd80 : 0xffffff80002a3f08

0xffffff810ddfbe80 : 0xffffff8000223096

0xffffff810ddfbeb0 : 0xffffff80002148a9

0xffffff810ddfbf10 : 0xffffff800021bbd8

0xffffff810ddfbf70 : 0xffffff80002aef10

0xffffff810ddfbfb0 : 0xffffff80002daec3

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f816c5000->0xffffff7f8172bfff

dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80cbd000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80c84000

BSD process name corresponding to current thread: prl_vm_app

Mac OS version:

11E2620

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 29309020229869

last loaded kext at 5062864397060: com.apple.driver.AppleUSBCDC 4.1.19 (addr 0xffffff7f80837000, size 16384)

last unloaded kext at 5134689289947: com.apple.driver.AppleUSBCDC 4.1.19 (addr 0xffffff7f80837000, size 12288)

loaded kexts:

com.parallels.filesystems.prlufs 2010.12.28

com.sophos.kext.sav 8.0.4

com.parallels.kext.prl_vnic 7.0 15098.770637

com.parallels.kext.prl_netbridge 7.0 15098.770637

com.parallels.kext.prl_hid_hook 7.0 15098.770637

com.parallels.kext.prl_hypervisor 7.0 15098.770637

com.parallels.kext.prl_usb_connect 7.0 15098.770637

com.displaylink.driver.DisplayLinkDriver 1.7

com.apple.filesystems.afpfs 9.8.1

com.apple.nke.asp_tcp 6.0.1

com.apple.filesystems.smbfs 1.7.2

com.apple.driver.AudioAUUC 1.59

com.apple.driver.X86PlatformShim 5.0.0d8

com.apple.driver.AGPM 100.12.69

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.2.3f13

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleMikeyDriver 2.2.3f13

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.driver.AppleIntelHD4000Graphics 7.2.8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.7f2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.driver.ApplePolicyControl 3.1.32

com.apple.driver.AppleIntelFramebufferCapri 7.2.8

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.driver.AppleIRController 312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.iokit.IOAHCIBlockStorage 2.0.4

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleFWOHCI 4.8.9

com.apple.driver.AppleUSBHub 5.0.7

com.apple.driver.AirPort.Brcm4331 560.7.21

com.apple.driver.AppleSDXC 1.2.2

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleUSBXHCI 1.0.7

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleAHCIPort 2.3.0

com.apple.driver.AppleUSBEHCI 5.0.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 160.7

com.apple.driver.AppleHIDKeyboard 160.7

com.apple.driver.IOBluetoothHIDDriver 4.0.7f2

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.2.3f13

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 2.2.3f13

com.apple.iokit.IOHDAFamily 2.2.3f13

com.apple.driver.AppleGraphicsControl 3.1.32

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.X86PlatformPlugin 5.1.1d6

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2

com.apple.iokit.IOBluetoothFamily 4.0.7f2

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.0.7

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOFireWireFamily 4.4.5

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.0.7

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.5

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Posted on Jun 21, 2012 4:04 PM

108 replies

ashayer

Level 1

0 points

Jun 28, 2012 7:33 AM in response to markbrads

Have you tried installing this update:
http://support.apple.com/kb/DL1542?viewlocale=en_US&locale=en_US

markbrads Author

Level 1

4 points

Jun 28, 2012 7:39 AM in response to ashayer

Hi Ashayer,

Yes I did that the minute you posted it but then I remembered its pushed out as an update possibly, unfortunately though it didn't help 😟

Marcus36

Level 1

0 points

Jun 29, 2012 8:44 AM in response to markbrads

Im going to test this out, wish me luck.

If your new MacBook is having kernel panics, or you're forced to run a 32-bit browser in Linux because you need Flash, Google's brought relief with version 20 of Chrome. While acting sheepish about "yet another release," the Chrome Blog said "hundreds of bugs" were fixed, including a MacBook resource leak issue which was temporarily patched by disabling some GPU features. Also, Linux users will finally get full 64-bit support for Flash with Adobe's PPAPI "Pepper" version, but since it was made exclusively for Chrome, Penguin users will be stuck with that browser if they want the feature. To get it, check the source after the br... oh, right, background update. Nevermind.

http://www.engadget.com/2012/06/29/chrome-20-browser-released-64-bit-linux-flash /

ashayer

Level 1

0 points

Jun 29, 2012 10:38 AM in response to markbrads

Well for those of you suffering from it because of the chrome issue see the following:

http://www.macrumors.com/2012/06/29/google-chrome-causing-freezing-and-crashing- on-new-mac-notebooks/

I'm still doing some research on Parrallels...haven't been able to find anything on it. I wonder if you need to just do a swap.

markbrads Author

Level 1

4 points

Jun 29, 2012 10:49 AM in response to ashayer

Hey ashayer,

Thanks for looking at the Parallels thing, really appreaciated...

ashayer

Level 1

0 points

Jun 29, 2012 11:02 AM in response to markbrads

No problem, is this your first macbook experienceing this problem?

I would recommend swapping it out. It could be a hardware issue.

This is my third so that's how I realized it was a software issue. Plus my windows PCs with Intel HD 4000 cards are also crashing in the same fashion so it does appear to be a chrome issue.

ashayer

Level 1

0 points

Jun 29, 2012 11:10 AM in response to ashayer

Also, I know this isn't the most IDEAL solution. But remove Parralels and try installing Virtual Box instead. See if you get any Kernal Pancis with it. I use VirtualBox have had no problems since and I believe it is comptable with the Parraels virtual drives (.hdd file).

I am suggesting this because if it works then we know it is not a Hardware problem but a Parralels problem.

markbrads Author

Level 1

4 points

Jun 29, 2012 1:52 PM in response to ashayer

Yes it's my first MacBook Pro with this issue, I have had many previous model the last one being the 2011 i7 never had Kernel Panics but did have issues with it locking up and the only way to clear it was powering down, also many beach balls.

It could be my Parallels VHD is corrupt possibly, my ultimate concern is if it's hardware of software.

There is a lot of lost time when you have these issues, so much data, copying files etc.

I got a response from Parallels....

Thank you for contacting Parallels Technical Support.

I understand that kernel Panics is occurring while closing and using Parallels.

First of all we would suggest you to quit Parallels and UN-install Parallels by referring below link:

http://kb.parallels.com/en/112189

Once the Parallels gets uninstalled then please perform 'Repair disk permissions' from Mac's Disk Utility(Application/Utilities/Disk Utility/) => restart the Mac and check status of the issue. If issue persist then you need to resolve this issue with the help of Apple. Then re-install Parallels and check if issue persist then please provide us following information to understand the issue better:

1. Have you installed any Mac,Parallels or Windows update before the issue occurred?

2. Are you getting any error message while starting Parallels or crashing? If yes then please send us a screenshot of that error message if possible.

3. Have you installed or updated any application on Mac before this issue occurred?

4. Could you please provide us more details regarding this issue?

Awaiting your reply.

Jun 29, 2012 9:21 PM in response to ashayer

I'm also wondering if some of the problems that 2012 MBP users are having using Parallels may not be caused by the OS's installed?

Just curious about the possibility...

Clinton

markbrads Author

Level 1

4 points

Jul 1, 2012 7:57 AM in response to clintonfrombirmingham

Well it's happened again, I thought I had cured it or found the problem but alas it wasn't to be 😢

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f81721000->0xffffff7f81787fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80d19000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80ce0000

BSD process name corresponding to current thread: prl_vm_app

I purchased a new 1TB Hard Drive and did a complete reload of everything from scratch, I have never used Chrome and I didn't load Flash either.

I did a fresh install of Parallels 7, a fresh install of Windows & Pro 64Bit as well.

Just when I thought I'd cracked it - It Kernel Panicked !!! Son of a Gun !!!

As you will see my problems ARE NOT related to Chrome or Flash but the HD4000 and Parallels.

I'm taking it back tomorrow, I know I wasted time but I had to know my software wasn't the problem.

Anybody else with Parallels problems or HD4000 issues 🙂

ashayer

Level 1

0 points

Jul 1, 2012 8:07 AM in response to markbrads

I am going to recommend you swap it out, I can't seem to find anything effecting the 2012 Macbook and Parrallels. It seems like you are having an issue with the virtualization on your GPU. Back up everything onto an external hardrive, if we still have the problem then I would suggest try using VirtualBox instead (its free and works about as well).

markbrads Author

Level 1

4 points

Jul 1, 2012 8:29 AM in response to ashayer

One thing I haven't done is have a look through the Windows Event Viewer, see below:-

I will take this one back, and I'm going to have a play with Virtual Box and VM Ware, I'm also going to update Parallels support just in case they can help

Any Windows experts ???

Log Name: System

Source: Microsoft-Windows-Kernel-Power

Date: 01/07/2012 15:59:41

Event ID: 41

Task Category: (63)

Level: Critical

Keywords: (2)

User: SYSTEM

Computer: SME-01.smesolutions.local

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Event Xml:

<Channel>System</Channel>

<Computer>SME-01.smesolutions.local</Computer>

</System>

<Data Name="SleepInProgress">false</Data>

</EventData>

</Event>

Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 01/07/2012 15:59:42
Event ID: 26
Task Category: (4)
Level: Information
Keywords:
User: SYSTEM
Computer: SME-01.smesolutions.local
Description:
Processor 0 in group 0 exposes the following:

1 idle state(s)
0 performance state(s)
0 throttle state(s)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" />
<EventID>26</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>4</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-07-01T14:59:42.312500000Z" />
<EventRecordID>2125</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="52" />
<Channel>System</Channel>
<Computer>SME-01.smesolutions.local</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Group">0</Data>
<Data Name="Number">0</Data>
<Data Name="IdleStateCount">1</Data>
<Data Name="PerfStateCount">0</Data>
<Data Name="ThrottleStateCount">0</Data>
<ComplexData Name="IdleState">01</ComplexData>
<ComplexData Name="PerfState">
</ComplexData>
</EventData>
</Event>

markbrads Author

Level 1

4 points

Jul 1, 2012 8:47 AM in response to markbrads

One last thing...

I have only ever had a Kernel Panic when running Parallels !!!!

Thats why I've been reluctant to take it back.

Thanks

ashayer

Level 1

0 points

Jul 1, 2012 8:58 AM in response to markbrads

That seems to be pointing to just Windows shutting down without the Start Menu Shutdown. In otherwords an improper shutdown.

I understand your reluctance to return. However, here is where I am finding the problem, the Intel Core processors have a hardware virtualization known as VT-x, I am concerned that there is an issue with your VT-x. Possibly your GPU as well.

If you don't feel like returning, can we we try runing VirtualBox? If VirtualBox works then I think there is a Software problem. If it continues to crash then we know we have a serious Hardware issue. VirtualBox is free of cost and I use it instead of Parralels: https://www.virtualbox.org/

It will help us pinpoint the problem. VirtualBox like Parrallels uses the VT-x unit on your processor. If it works without problem, then we know it is a Parralels problem, but if you still have the problem then it points to a hardware problem.

markbrads Author

Level 1

4 points

Jul 1, 2012 9:07 AM in response to ashayer

I'm just in the process of installing VM Ware version 4, just copying the Parallels VHD and I let you know, some of the crashes (not all) have happened when shutting Windows down.

thanks again for your time with this, most appreaciated.

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MacBook Pro June 2012 13" Kernel Panic