Level 1

4 points

MacBook Pro June 2012 13" Kernel Panic

I have a four day old MacBook Pro 13" which has had two Kernel Panics in two days, is it Parallels or shall I just take it back, or is it the driver issue that everybody is talking about, please see diagnostic reports below:-

Thanks for any advice or suggestions:-

Interval Since Last Panic Report: 20543 sec

Panics Since Last Report: 1

Anonymous UUID: 5679D500-B7FF-4C9A-99EA-753BCCA0021C

Tue Jun 19 21:06:09 2012

panic(cpu 2 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816fa9b1, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x00000001619cb000, CR3: 0x0000000062e34031, CR4: 0x00000000001606e0

RAX: 0xffffff7f816faa84, RBX: 0x0000000000000077, RCX: 0x8000111200000080, RDX: 0x0000000000142d06

RSP: 0xffffff810a86ba10, RBP: 0xffffff810a86ba20, RSI: 0xffffff8011c70400, RDI: 0xffffff8034de6000

R8: 0xffffff80e20ab3c4, R9: 0xffffff810a86b9a0, R10: 0xffffff7f816fbe6c, R11: 0xffffff8011ad85e8

R12: 0xffffff80155b7a88, R13: 0xffffff8034de6000, R14: 0xffffff80d1324000, R15: 0xffffff8034de6000

RFL: 0x0000000000010282, RIP: 0xffffff7f816fa9b1, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x00000001619cb000, Error code: 0x0000000000000000, Faulting CPU: 0x2

Backtrace (CPU 2), Frame : Return Address

0xffffff810a86b6c0 : 0xffffff8000220792

0xffffff810a86b740 : 0xffffff80002c4794

0xffffff810a86b8f0 : 0xffffff80002da55d

0xffffff810a86b910 : 0xffffff7f816fa9b1

0xffffff810a86ba20 : 0xffffff7f816fef7d

0xffffff810a86bb60 : 0xffffff7f816fbed4

0xffffff810a86bbc0 : 0xffffff800065593e

0xffffff810a86bbe0 : 0xffffff800065621a

0xffffff810a86bc40 : 0xffffff80006569bb

0xffffff810a86bd80 : 0xffffff80002a3f08

0xffffff810a86be80 : 0xffffff8000223096

0xffffff810a86beb0 : 0xffffff80002148a9

0xffffff810a86bf10 : 0xffffff800021bbd8

0xffffff810a86bf70 : 0xffffff80002aef10

0xffffff810a86bfb0 : 0xffffff80002daec3

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f816f2000->0xffffff7f81758fff

dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80cfd000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80cc4000

BSD process name corresponding to current thread: prl_vm_app

Mac OS version:

11E2620

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 2612993605558

last loaded kext at 1568386902603: com.parallels.filesystems.prlufs 2010.12.28 (addr 0xffffff7f807f6000, size 94208)

last unloaded kext at 138447780069: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f8152c000, size 8192)

loaded kexts:

com.parallels.filesystems.prlufs 2010.12.28

com.sophos.kext.sav 8.0.4

com.parallels.kext.prl_vnic 7.0 15098.770637

com.parallels.kext.prl_netbridge 7.0 15098.770637

com.parallels.kext.prl_hid_hook 7.0 15098.770637

com.parallels.kext.prl_hypervisor 7.0 15098.770637

com.parallels.kext.prl_usb_connect 7.0 15098.770637

com.apple.filesystems.smbfs 1.7.2

com.apple.driver.X86PlatformShim 5.0.0d8

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AGPM 100.12.69

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleHDA 2.2.3f13

com.apple.driver.AppleMikeyDriver 2.2.3f13

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleIntelHD4000Graphics 7.2.8

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.7f2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.driver.ApplePolicyControl 3.1.32

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleIntelFramebufferCapri 7.2.8

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.driver.AppleIRController 312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.iokit.IOAHCIBlockStorage 2.0.4

com.apple.driver.AppleFWOHCI 4.8.9

com.apple.driver.AirPort.Brcm4331 560.7.21

com.apple.driver.AppleSDXC 1.2.2

com.apple.driver.AppleUSBHub 5.0.7

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleUSBEHCI 5.0.7

com.apple.driver.AppleUSBXHCI 1.0.7

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleAHCIPort 2.3.0

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.driver.DspFuncLib 2.2.3f13

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.2.3f13

com.apple.iokit.IOHDAFamily 2.2.3f13

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.X86PlatformPlugin 5.1.1d6

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleGraphicsControl 3.1.32

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.kext.triggers 1.0

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2

com.apple.iokit.IOBluetoothFamily 4.0.7f2

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.0.7

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOFireWireFamily 4.4.5

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOUSBFamily 5.0.7

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.5

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

System Profile:

Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f38

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)

Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Hitachi HTS541010A9E680, 1 TB

Serial ATA Device: HL-DT-ST DVDRW GS31N

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0x1d183000 / 5

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3

Thu Jun 21 17:57:02 2012

panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f816ce29c, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000012, CR3: 0x000000002620e010, CR4: 0x00000000001606e0

RAX: 0xffffff7f816ce295, RBX: 0xffffff8013dddc00, RCX: 0xffffff7f816ce3f8, RDX: 0xffffff8012b2ffa0

RSP: 0xffffff810ddfba00, RBP: 0xffffff810ddfba20, RSI: 0xffffff8013dddc00, RDI: 0xffffff803b7cd000

R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0xffffff7f816cee6c, R11: 0xffffff803deac5e8

R12: 0xffffff80211bff88, R13: 0xffffff803b7cd000, R14: 0xffffff803b7cd000, R15: 0x0000000000000000

RFL: 0x0000000000010297, RIP: 0xffffff7f816ce29c, CS: 0x0000000000000008, SS: 0x0000000000000010

CR2: 0x0000000000000012, Error code: 0x0000000000000002, Faulting CPU: 0x1

Backtrace (CPU 1), Frame : Return Address

0xffffff810ddfb6b0 : 0xffffff8000220792

0xffffff810ddfb730 : 0xffffff80002c4794

0xffffff810ddfb8e0 : 0xffffff80002da55d

0xffffff810ddfb900 : 0xffffff7f816ce29c

0xffffff810ddfba20 : 0xffffff7f816d1e16

0xffffff810ddfbb60 : 0xffffff7f816ceed4

0xffffff810ddfbbc0 : 0xffffff800065593e

0xffffff810ddfbbe0 : 0xffffff800065621a

0xffffff810ddfbc40 : 0xffffff80006569bb

0xffffff810ddfbd80 : 0xffffff80002a3f08

0xffffff810ddfbe80 : 0xffffff8000223096

0xffffff810ddfbeb0 : 0xffffff80002148a9

0xffffff810ddfbf10 : 0xffffff800021bbd8

0xffffff810ddfbf70 : 0xffffff80002aef10

0xffffff810ddfbfb0 : 0xffffff80002daec3

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f816c5000->0xffffff7f8172bfff

dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80cbd000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80c84000

BSD process name corresponding to current thread: prl_vm_app

Mac OS version:

11E2620

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

System uptime in nanoseconds: 29309020229869

last loaded kext at 5062864397060: com.apple.driver.AppleUSBCDC 4.1.19 (addr 0xffffff7f80837000, size 16384)

last unloaded kext at 5134689289947: com.apple.driver.AppleUSBCDC 4.1.19 (addr 0xffffff7f80837000, size 12288)

loaded kexts:

com.parallels.filesystems.prlufs 2010.12.28

com.sophos.kext.sav 8.0.4

com.parallels.kext.prl_vnic 7.0 15098.770637

com.parallels.kext.prl_netbridge 7.0 15098.770637

com.parallels.kext.prl_hid_hook 7.0 15098.770637

com.parallels.kext.prl_hypervisor 7.0 15098.770637

com.parallels.kext.prl_usb_connect 7.0 15098.770637

com.displaylink.driver.DisplayLinkDriver 1.7

com.apple.filesystems.afpfs 9.8.1

com.apple.nke.asp_tcp 6.0.1

com.apple.filesystems.smbfs 1.7.2

com.apple.driver.AudioAUUC 1.59

com.apple.driver.X86PlatformShim 5.0.0d8

com.apple.driver.AGPM 100.12.69

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleHDA 2.2.3f13

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AppleMikeyDriver 2.2.3f13

com.apple.driver.SMCMotionSensor 3.0.2d6

com.apple.driver.AppleIntelHD4000Graphics 7.2.8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.7f2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.driver.ApplePolicyControl 3.1.32

com.apple.driver.AppleIntelFramebufferCapri 7.2.8

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.driver.AppleIRController 312

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.iokit.SCSITaskUserClient 3.2.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCISerialATAPI 2.0.3

com.apple.iokit.IOAHCIBlockStorage 2.0.4

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleFWOHCI 4.8.9

com.apple.driver.AppleUSBHub 5.0.7

com.apple.driver.AirPort.Brcm4331 560.7.21

com.apple.driver.AppleSDXC 1.2.2

com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleUSBXHCI 1.0.7

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleAHCIPort 2.3.0

com.apple.driver.AppleUSBEHCI 5.0.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 160.7

com.apple.driver.AppleHIDKeyboard 160.7

com.apple.driver.IOBluetoothHIDDriver 4.0.7f2

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.2.3f13

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleHDAController 2.2.3f13

com.apple.iokit.IOHDAFamily 2.2.3f13

com.apple.driver.AppleGraphicsControl 3.1.32

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.driver.X86PlatformPlugin 5.1.1d6

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2

com.apple.iokit.IOBluetoothFamily 4.0.7f2

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.0.7

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IOFireWireFamily 4.4.5

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOEthernetAVBController 1.0.1b1

com.apple.iokit.IONetworkingFamily 2.1

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.0.7

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.5

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Posted on Jun 21, 2012 4:04 PM

108 replies

ashayer

Level 1

0 points

Jul 1, 2012 12:30 PM in response to markbrads

Alright give that a try remember to remove Parralels as well.

Give me an update as to how it turns out. Also try runing a Linux distro if it crashes again

ashayer

Level 1

0 points

Jul 2, 2012 4:11 PM in response to markbrads

Any update?

markbrads Author

Level 1

4 points

Jul 3, 2012 2:11 PM in response to ashayer

Hi Ashayer,

I took the MacBook Pro back to the store yesterday afternoon and had it replaced without any issues, I spent most of yesterday night and this morning putting my mac life back together....

I have used it for the whole day without a single issue, then... went to shut down Parallels tonight and BAM!!!!

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f816c5000->0xffffff7f8172bfff

dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80847000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80cbd000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80c84000

BSD process name corresponding to current thread: prl_vm_app

My MacBook Pro is only crashing potentially in Parallels - I've been on to Parallels support, quite frankly it's a joke and a waste of time for me, I'm guessing I am going to have to put up with this until either Apple fix the HD4000 issue, release Mountain Lion or when Parallels release Version 8.

This will teach me for wanting to buy the latest model, I may take this back and buy the old model again, at least it works !!!!

As you can imagine, I'm really fed up having wasted a whole week on this 😟

I dont know what else to do....

markbrads Author

Level 1

4 points

Jul 4, 2012 4:14 AM in response to ashayer

Hey ashayer, did you see this?

ashayer

Level 1

0 points

Jul 4, 2012 11:45 AM in response to markbrads

Hi Markbrads,

I did see this, well it rules out a hardware problem for sure then. Which is actually a really good thing, software problems are fixable hardware problems (especially on a Mac) are impossible and expensive to fix.

Can I ask did the image work alright on VMWare? Could VMWare read the imagine?

If not try VirtualBox instead. It can read Parralels images. As I said I use it instead of Parralels and it has served me quite well. If we don't get the problem in those then we can narrow it down to an issue with Parralels.

Let me know if that worked.

markbrads Author

Level 1

4 points

Jul 10, 2012 1:31 PM in response to ashayer

Hi Ashayer,

I've had no luck with VirtualBox, its me not VirtualBox. VMWare didn't crash but the programs awful compared to Parallels... I gave up on it after a couple of hours.

I've had a number of conversations with the Parallels support team (Level One) with no luck, but on Monday I received a positive email from Parallels:-

Thank you for the information provided.

The issue you reported was passed to our Development Team and is now processed by them in a separate system.

Right now I have to close the ticket, but please note that it only means the issue you reported cannot be resolved by means of Support Team and needs a deep involvement of Development Team.

In case we need any additional information from you or the Development team provides us with any quick fix/workaround we will reopen this ticket or create a new one to contact you. Please be sure we do not forget about our customers!

Please note that you will be able to contact us within 14 days after the ticket is closed.

Thank you for contacting Parallels Technical Support.

Based on the above I have to say how really impressed I am with Parallels and the level of support to date. I am an official Beta Tester for Parallels and have Version 8 to try however I decided to put if off until I got my new MacBook, as you know since then I had the ongoing issue which has made me decide to wait for a MacBook fix. My understanding is that there is a problem with the HD4000 and Parallels as there is a problem with Chrome and the HD4000, I do believe that Apple hold the key to this, hopefully with all the issues/post/complaints I have seen on the Internet the fix will come soon.

I keep you posted, let me have your email address.

Thanks for all your suggestions.

Mark

McManni

Level 1

15 points

Jul 11, 2012 3:02 AM in response to markbrads

Thanks for this info, at least I can stop wasting time with this until there is a fix. I have exactly the same issue (HD4000 related kernel panic crashes only when using parallels). I have done the same as you, did a fresh install of OS X Lion, with the same result: it's definitely an issue with parallels. I'm going to report the issue to technical support to make sure they have as many reports as possible.

EDIT: I have reported the issue, report# 16325751.

I have noticed it happens more often when the mabookc pro 13 is connected to an external monitor. Is it the case with yours?

McManni

Level 1

15 points

Jul 11, 2012 3:08 AM in response to markbrads

For some reason I can't edit the above post anymore. I wanted to add my support case ID as I've linked this thread in my report: [Parallels #1416004].

markbrads Author

Level 1

4 points

Jul 11, 2012 2:18 PM in response to McManni

In the main I always use an external monitor, in my opinion you cant beat a 13" MacBook and an external monitor, gives the best of both world.

Mines crashes with and without however interestingly at the weekend I decided to load and use Windows 7 Ultimate 64Bit, so far no crashes at all today....

Am I tempting fate

I noticed an update for Parallels tonight 🙂 cant remember the build number but noticed a few new features, bug fixes, support for USB 3 and hopefully a fix for the crashing with HD4000

Fingers crossed everybody.

McManni

Level 1

15 points

Jul 11, 2012 2:29 PM in response to markbrads

Thanks for the heads up re the update, I'll try it and report.

Totally agree re MBP13 + external monitor = best of both worlds. Just waiting for a thunderbolt monitor with USB3 to make it even better...

I'm using Win7 x64 ultimate, so it's unlikely the cause or the fix...

McManni

Level 1

15 points

Jul 11, 2012 3:17 PM in response to markbrads

One last thing, have you installed Flash? I've noticed that it crashes much less frequently if Flash is not installed. Not because Flash is necessarily evil, but because it uses more the graphics adapter, hence is more likely to cause a crash.

McManni

Level 1

15 points

Jul 12, 2012 12:51 AM in response to markbrads

Just to say that I had a kernel panic on build 15104 on my win x64 VM just after I installed the latest version of Flash.

Although it crashed just after installed (as Flash lauched the test page), Flash wasn't installed when I rebooted, so it looks like the install wasn't validated.

I'm going to try to run it without flash for a while, to see if they go away. Not a fix as I need flash but a way to narrow down the issue.

So unfortunately it's NOT fixed in the latest build and x64 isn't the solution (at least here).

McManni

Level 1

15 points

Jul 12, 2012 3:54 AM in response to markbrads

Mark,

Unfortunately I got a disappointing answer from Paralllels support suggesting the standard KB article for kernel panic crashes (uninstall parallels, repair permissions, re-install parallels) which I had already done a while ago without success (some permissions couldn't be repaired) hence my fresh install of OS X to rule out any permission/OS upgrade issues.

Any chance you could post your support case ID so they can link the two cases?

Thanks,

Manni

markbrads Author

Level 1

4 points

Jul 12, 2012 4:19 AM in response to McManni

Hi Manni,

Sure, I had the same thing from Parallels a couple of weeks ago, my case numbers were as below:-

[Parallels #1406214] Kernel Panics

My MacBook Pro is crashing for Olympics, well it would win a GOLD if it was a competition.

The picture below is the recent ones, it must have crashed at least 25+ times now 😠 problem is Windows is going mental and I'm really worried about losing data, I've got so many back up's snapshots, it's really having an impact on my work, I'm losing the plot !!!

Thanks

Mark

McManni

Level 1

15 points

Jul 12, 2012 4:42 AM in response to markbrads

Thanks, so it is still crashing even on your new Win7 x64 VM? With and/or without Flash installed in the VM?

Here it seems much more stable without flash installed.

EDIT: by the way, if you have enough room on your hard drive to install bootcamp, it would resolve your issue if you spend most of your time in windows. If you install bootcamp, the bootcamp install will not crash, it only happens in parallels.

You can also convert your bootcamp install into a VM once it's created, so that you don't have to maintain/update two separate windows installs. That way you can use bootcamp until Parallels is fixed, and then use the bootcamp install as a VM when the Intel HD4000 bug is sorted, hopefully soon. You would then only need to reboot in bootcamp when you need the extra performance (usually for graphics intensive apps like games or photo/video editing, as HDD access tends to be faster in the VM and CPU/memory is about the same).

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MacBook Pro June 2012 13" Kernel Panic