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Macbook Pro retina squeaky noise

I've just noticed a squeaky noise in my Macbook Pro retina. When you press the bottom lid you can hear it. It sounds like rusty small springs. My old 13" MBP never made this sound but I know there are springs on the motherboard to keep the distance between the lid and the board. Is this something someone else is experiencing? I mean if my old $1199 13" Macbook Pro didn't have this noise although the same type of springs, shouldn't my Macbook Pro retina $2199 be free of this noise too? I know that this will probably not give me any problems in the future but imo a computer for $2199 shouldn't squeak when you have it your knees and it's quite annoying.



Here's a picture of the springs on the motherboard

User uploaded file

MacBook Pro with Retina display, Mac OS X (10.7.4)

Posted on Jul 15, 2012 8:53 AM

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90 replies

Dec 19, 2012 11:56 PM in response to Pletron

Just got mine exchanged today. Still feels somewhat flimsy (not quite the right word) on the bottom, and it squeeks and creeks when you hold it a certain way or pick it up. However, mine was also having trackpad issues and this one is like a totally different machine in that regard. The one I exchanged had a trackpad that felt like the old type (i.e. before the unibody construction and glass trackpads) and that didn't recognize multi-touch gestures about half the time, but this one feels, and more importantly works, just like it should. I also tested a display rMBP and it, too, was bendy and squeeky on the bottom.


Oh well, the customer service was top notch, as always, so despite me not being too pleased with the build quality I know if anything small or big goes wrong Apple will take care of me; and it is still the BEST computer, notebook or otherwise, I've ever had the pleasure of owning or using. Further, unless I'm anticipating the squeek, that is to say picking it up specifically to test for it, I really don't notice it.


One more note, they said the model number had changed slightly (I thought maybe because they fixed the issue at hand, but I guess not), but everything else about it feels just a little better. The display seems brighter, the keyboard feels more solid, and, like I said before, the trackpad is just perfect now.

Jan 2, 2013 4:25 PM in response to Pletron

I have the same problem, that website which tells you when your MBPr was built says that mine was built in either week 19 (May) or week 46 (November). Does anyone know whether they have fixed the problem or if it manufactured with the defect? If they have fixed it I might try and get a replacement but if not then I shall stay with the one I have now as this is the only problem it has.

Jan 2, 2013 4:56 PM in response to Pletron

I had 3 machines in the first 2 weeks of owning my retina machine, first 2 had cases that creaked. Now this machine, my third has some weird buzzing, it has 8gb of RAM but choked while trying to work on Photoshop, Illustrator and InDesign at the same time. I bet it is related.


I just don't want the hastle of getting a new machine, I want to find out actually, I will look for another thread. But when I got a replacement machine in one store I was told it would be fine to transfer my data from one machine to another using thunderbolt. Another store said I needed one to one before I can use their thunderbolt cable.

Jan 17, 2013 5:32 PM in response to Ghostbear

My MBPr has creaked from the beginning, and it is highly annoying. My college purchased the laptop, so I have to go through our IT people to get anything done. They tried tightening the pentalobe screws, but it didn't help. I gave it to them to send back to Apple, and they took it to the school's Apple rep. in another city. The rep. contacted apple, and the note I got back said, "Apple recommends users use the computer on stable flat surfaces. Very slight creaking is to be expected when flexing the case during moving and transport where the case is flexed. This is considered a 'cosmetic issue' and is not considred a 'serviceable issue' under warranty, according to Apple." It's impossible for me to press the issue because I am two layers away from an actual Apple rep. So I'm angry but without recourse. The laptop has serious snapping and cracking; it's not "slight." The suggestion that I use it on a flat, stable surface is silly, if not insulting. It's a "laptop," and I use it on my lap fairly often (I love that it runs so cool!). Furthermore, the other day it started creaking while I was using it on my desk, which is flat and stable. But there's more.

Today I noticed that a screw on the bottom was coming out. I took it to IT, and the tech. tightened the screws. But they weren't loose, not even the one sticking out. The tech. wasn't able to get the screw to seat correctly, so now I have a screwhead sticking out a couple of thousandths. It's sure to catch on things, so I'll take it back to IT and see what they can to about it.

I agree with the general sentiment of others here. If a product is top-drawer and top-dollar, even the little things should be right. I sure wouldn't tolerate a BMW that made weird noises all the time. I hope Apple changes their mind about this problem.

Feb 19, 2013 4:09 PM in response to Pletron

So this will definitely answer your Quesiton. I Bought an Apple rMBR 15 inch with the 2.6 GHz processor, 8 Gig of ram, and 512 Gig SSD about 21 days ago for $2799 online. Boy was I upset when I saw it was shipping from China. Apple could have at least shipped it to a warehouse and then shipped it to me from the warehouse so it didn't say it was coming from China. When I got it I noticed the same squeaky spring noise when you would press down ever so slightly on the computer bottom metal panel. So I at first thought a 3 thousand dollar machine (with tax) that is Apples flagship computer would do this? I eventually got over it because the computer worked great and it wasn't completely a problem to me. I then noticed that when I layed the computer on a flat surface it would wouble!!! At this point I was Like you've got to be kidding me!!! It was very annoying when going to type and it would wouble like an old chair. I immediatley returned that one week after I had recieved it and the store and Manager was embarassed. They swapped it out for the same one they had at the store no problem. The second one layed flat but had the same squeky noise so I thought that's just the way they were. One week later on Feb. 13th 2013 about 6 days ago apple had released the 2nd version of the rMBP 15 inch, and the higher 2799 model came with the 2.7 GHz processor and 16 Gigs of ram all for the same price I had purchased mine for! Now for this reason I was upset and was able to return it at the store for the 14 day return policy for the 2nd version of the rMBP. Now with this one it is absolutely perfect in every way and that SPRING NOISE in no longer there. So to answer you question it must have been some cheap springs from China that they used in the fisrt version and enough people were ****** to make that change in the 2nd version.


Now you have evidence that Apple used something that was not on par on their standards and if I were you I'd ask for some money back or a replacement to the 2nd version.


Hope this helps!

-Anthony

Feb 22, 2013 11:38 PM in response to mroatman

Would that it were simple. It's not, at least not for everyone. I have pops and cracks. It's very annoying. I took it back to my the Apple store nearest me. They called Apple. Apple refused to do anything. The creaking and popping is, they claim, to be expected. I was also told that I should use the laptop on a flat surface to avoid the problem. I will not comment on the irony inherent in that advice. Apple seems to be dealing with this in a somewhat ad hoc fashion. It may have to do with the degree of clout one's Apple store has with the company. So, no, it's not simple for some of us.

Feb 22, 2013 11:43 PM in response to brianfromwaverly

One more thing. I noted in an earlier posting that I had two screws that were protruding on the bottom of my rMBP. The local Apple shop tried to seat them, unsuccessfully. Finally, the technician replaced the two offending pentalobe screws with the older cross-point style screws. This worked fine. I just hope if the machine dies that Apple doesn't accuse me of tampering with the case screws. The dealer assures me that he will vouch that he is the one who swapped out the screws.

This is all so disappointing when the rMBP is the top-of-the-line laptop Apple makes.

Macbook Pro retina squeaky noise

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