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black screen after login, Mountain Lion on Macbook Retina

I've been using Mountain Lion for a while, and regularly I get a black screen, right after the login screen (after entering the password).

Often I have to reboot several times until it boots properly.


It is not clear when or why it happens: it could be some 3rd party code (gfxCardStatus, CUDA 5.0 sdk, steer mouse, Microsoft Intellimouse driver?) or something else.


Does anyone else have a similar issue?

Posted on Jul 26, 2012 9:59 PM

Reply
330 replies

Aug 24, 2012 7:16 AM in response to erwincoumans

Same Issue for me, Happened the first time i ever rebooted.


I phoned apple and he got me to do a hardware "refresh" it worked first time but has since some back.

Im running 1680x1050 so its nots down to resolution.


The annoying thing is how random it is, id almost rather it be consistant at least you know there is a problem.

Does anyone know if there is a fix or anything?


Pretty poor seen as the device has set all of us back a minimum of £1800 and some of us a **** of alot more.

Aug 24, 2012 8:08 AM in response to UltrabeaT22

I've been experiencing this problem also since installing Mountain Lion.


It's strange that all of you are saying that the automatic graphics switching should be toggled off because the first time I called Apple about it and they said I should toggle the Automatics Graphic Switching on. That worked for a few weeks and then it seemed to toggle itself off and I started getting the BSODs again.


I just reformatted my hard drive and reinstalled 10.8.1 at the suggestion of a "senior" advisor, I asked him if he had heard about this issue and he said that my call was the first. So, hopefully my advisor is just uninformed and Apple is working on a fix for this.

Aug 25, 2012 8:11 AM in response to spinonaaj

Well, just got another BSOD after reformatting and reinstalling. Only apps I have are MS Office student, iLife and VLC player. I've called apple about 4-5 times now and each rep I spoke with said my call was the first they've heard of this issue and they weren't aware of any fix in the works. They seem to be under the impression that this is resulting from user error, or at least my error, which judging from this thread, it clearly isn't.


A tech support rep suggested a genius bar appt, but I haven't had the best experiences in the past and really would prefer to avoid this if possible. Has anyone been to the genius bar for this issue and if so what did they do to "test" your mbp and how long did it take? Any beneficial results?


spinonaaj

I would suggest calling apple tech support to complain about this issue, the last "senior" advisor i spoke with suggested I take a video and send it to them which I will, because apparently this issue is fairly isolated and he's never heard of it before.

Aug 25, 2012 9:29 AM in response to Maziyar

I've disabled guest user but have had my resolution on 1920x1200, I'll switch it now and give it a try. I don't know what gfxCardStatus is, is it a native Apple app? I don't see it anywhere on my launchpad.


Honestly though, even if switching to best for retina resolution "resolves" the issue, it's a ridiculous resolution. If I wanted to be restricted to lower resolutions I would have just purchased a regular 15 inch MBP. Touting a 2880x1800 resolution but not being able to use anything close to that seems misleading to me. I purchased this product with the expectation that I would be able to fully utilize its capablities, as I'm sure everyone here has.


On another note, my battery life has been terrible since I've updated to 10.8.1.

Aug 25, 2012 9:34 AM in response to jcnyc

gfxCardStatus is something that you can monitor the switching operation between you graphic cards. Even you can control whether it happens or doesn't. Like force you machine to use Intel even if it needs Nvidia for saving energy.


Yes I'm with you on this. It's not good to have option but not be able to use it. It's torture. But it's better than black screen until they fix the issue in next updates.

Aug 27, 2012 9:48 AM in response to erwincoumans

Same problem here with a MBP retina 10.8.1

Here is some logs when it happens, hope it can help to solve this.


"27/08/12 18:30:55,366 UserEventAgent[124]: cannot find useragent 1102

27/08/12 18:30:56,323 WindowServer[78]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.

27/08/12 18:30:56,340 WindowServer[78]: Display 0x042803c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferFormula (1.000000, 1.000000, 1.000000)

27/08/12 18:30:56,351 WindowServer[78]: Display 0x042803c0: MappedDisplay Unit 0; ColorProfile { 2, "Color LCD"}; TransferFormula (1.000000, 1.000000, 1.000000)

27/08/12 18:31:00,453 configd[17]: network changed: v4(en0+:192.168.0.3) DNS+ Proxy+ SMB

27/08/12 18:31:00,462 UserEventAgent[11]: Captive: en0: Not probing 'freebox_jm' (protected network)

27/08/12 18:31:00,465 configd[17]: network changed: v4(en0!:192.168.0.3) DNS Proxy SMB

27/08/12 18:30:58,278 ntpd[90]: proto: precision = 1.000 usec

27/08/12 18:31:00,462 SecurityAgent[131]: User info context values set for jyhem

27/08/12 18:31:00,809 SecurityAgent[131]: Login Window login proceeding

27/08/12 18:31:01,047 loginwindow[54]: Login Window - Returned from Security Agent

27/08/12 18:31:01,095 loginwindow[54]: USER_PROCESS: 54 console

27/08/12 18:31:01,113 airportd[25]: _doAutoJoin: Already associated to “freebox_jm”. Bailing on auto-join.

27/08/12 18:31:01,132 com.apple.launchd.peruser.501[145]: (com.apple.ReportCrash) Falling back to default Mach exception handler. Could not find: com.apple.ReportCrash.Self

27/08/12 18:31:01,136 loginwindow[54]: Connection with distnoted server was invalidated

27/08/12 18:31:01,142 distnoted[148]: # distnote server agent absolute time: 16.827349682 civil time: Mon Aug 27 18:31:01 2012 pid: 148 uid: 501 root: no

27/08/12 18:31:01,166 WindowServer[78]: Received display connect changed for display 0x42803c0

27/08/12 18:31:01,254 com.apple.SecurityServer[15]: Session 100003 created

27/08/12 18:31:01,327 ReportCrash[155]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.

27/08/12 18:31:02,086 ReportCrash[155]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

27/08/12 18:31:02,086 ReportCrash[155]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

27/08/12 18:31:02,086 ReportCrash[155]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

27/08/12 18:31:02,086 ReportCrash[155]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

27/08/12 18:31:02,087 ReportCrash[155]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

27/08/12 18:31:02,087 ReportCrash[155]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

27/08/12 18:31:02,087 ReportCrash[155]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

27/08/12 18:31:02,087 ReportCrash[155]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

27/08/12 18:31:02,087 ReportCrash[155]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.

27/08/12 18:31:02,087 ReportCrash[155]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0

27/08/12 18:31:02,137 loginwindow[54]: _CGSLockWindow: Cannot synchronize window backing store

27/08/12 18:31:02,137 loginwindow[54]: ERROR | -[Login1 initWorkspacesIfNeeded:] | CGSSessionSetApplicationBindingsForWorkspaces failed. err = -308

27/08/12 18:31:02,137 loginwindow[54]: CGSFlushSurfaceWithOptions

27/08/12 18:31:02,137 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.0

27/08/12 18:31:02,137 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.1

27/08/12 18:31:02,137 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.2

27/08/12 18:31:02,137 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.3

27/08/12 18:31:02,137 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.4

27/08/12 18:31:02,138 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.5

27/08/12 18:31:02,138 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.6

27/08/12 18:31:02,138 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.7

27/08/12 18:31:02,138 loginwindow[54]: ERROR | -[Login1 unregisterCoreCursors] | CGSRemoveRegisteredCursor returned error: 268435459 for cursor: com.apple.cursor.8"

black screen after login, Mountain Lion on Macbook Retina

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