"There is no connected camera"

Hi, I just purchased a Macbook Pro 13-inch (mid-2012) about a month and a half ago. Since, I bought it, I've had issues with the built-in Facetime HD camera working when it wants to. The built-in camera works right away once I turn on the computer, but if it's been on for more than a day, or at least on standby during the day, I'll get an error message saying "There is no connected camera" when I try to launch programs like Photo Booth or Facetime. However when I reboot the computer, I have no issues.


-Also, I looked in "System Information" to see if the computer was recognizing the camera on the list of USB interface, and it is.

-I upgraded to OS X 10.8 - Mountaing Lion in hopes that it would fix this issue, but it didn't.

-After careful research, I came across some posts about an "SMC" reset. I went ahead and performed one, but it didn't do anything that rebooting the computer didn't already do (make it work for a day)


All help is greatly appreciated. This is my first mac, and if this is a serious problem, I wanna get this computer to an apple store asap. Thanks again!

MacBook Pro (13-inch, Mid 2012), OS X Mountain Lion

Posted on Jul 30, 2012 9:32 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 19, 2012 1:17 AM

I have similar symptoms on a 2012 13-inch MacBook Air: "There is no connected camera", a reboot usually fixes the problems, a camera is listed in System Profiler, Skype can always see the camera while Facetime, Photo Booth can't, worked perfectly in Lion but only started after the upgrade to Mountain Lion.


Going into Terminal.app and issuing


sudo killall VDCAssistant



seems to fix it. What's happened is that some process has reserved the camera for use and then didn't release it. You can also find the VDCAssistant in Activity Monitor and kill it that way.


How I found this might be the cause was by searching for 'camera' in Console.app messages. I found lots of



VDCAssistant:  Found a camera (0xfa20000005ac850a) , but was not able to start it up (0xe00002be -- (iokit/common) resource shortage)

51 replies
Question marked as Top-ranking reply

Aug 19, 2012 1:17 AM in response to itsbgilbro

I have similar symptoms on a 2012 13-inch MacBook Air: "There is no connected camera", a reboot usually fixes the problems, a camera is listed in System Profiler, Skype can always see the camera while Facetime, Photo Booth can't, worked perfectly in Lion but only started after the upgrade to Mountain Lion.


Going into Terminal.app and issuing


sudo killall VDCAssistant



seems to fix it. What's happened is that some process has reserved the camera for use and then didn't release it. You can also find the VDCAssistant in Activity Monitor and kill it that way.


How I found this might be the cause was by searching for 'camera' in Console.app messages. I found lots of



VDCAssistant:  Found a camera (0xfa20000005ac850a) , but was not able to start it up (0xe00002be -- (iokit/common) resource shortage)

Mar 19, 2014 1:07 PM in response to itsbgilbro

Thanks to @madams end


That command has worked for me repeatedly:


sudo killall VDCAssistant


Also, killing the app from Activity Monitor has worked repeatedly:


1. Start the Activity Monitor app from the system dock

2. Make sure you select "All Processes" from pull-down

3. Enter "

VDCAssistant"
in filter bar (upper right-hand corner)

4. Hit "Quit Process" red button

5. Select the "Force Quit" button


The VDCAssistant process will restart, but with a new Process ID (PID)

May 20, 2014 5:12 PM in response to itsbgilbro

I replaced a 2009 iMac with a late 2013 iMac, both running Mavericks. Several weeks later I noticed that the iSight camera was not working with any application. I tried several different solutions including rebooting, repairing permissions, resetting SMC, killall VDCAssistant, etc.


What ultimately fixed the issue for me was removing two items from the system startup: The APCUPSD daemon, and the TivoDesktop. (To be honest, one of those was likely the fix, but I made the mistake of removing both at the same time. I suspect APCUPSD as most likely as it was generating a USB error, though not the other common "bandwidth error" reported.) These were both listed under /Library/StartupItems. After removing the items, and rebooting, the camera has worked fine.

Apr 29, 2016 9:39 AM in response to jhjofcs

jhjofcs wrote:


It happens to me as well, after I upgraded my Macbook Air, my camera just not work anymore. I have tired all of solutions above but none of it could help.


One of these will fix your camera problem:


(1) If restarting your Mac doesn't fix the problem,


(2) use Apple's http://support.apple.com/kb/HT2090.


(BTW - The Troubleshooting article calls the camera an "iSight". However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your built-in camera, the same info and troubleshooting applies.)


Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account. Do NOT use the "Guest" account for this test. If you do not have more than one user account for the testing, create a new one now. If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.


A "Standard" user account is all you need for testing.


(3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive. Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.


(4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.



Message was edited by: EZ Jim


Mac OSX 10.11.4

Feb 15, 2017 1:35 PM in response to Kevin Lyda

I also am doing this regularly on mine (sudo killall VDCAssistant). I have upgraded about 25 MacBook Pros (mine included) (I work as the support technician for 2 middle schools), and since swapping HDD (hard disk drives) with SSDs (Solid State Drives), this problem has been popping up among a handful of them. I don't suppose all the teachers I've upgraded are using their cameras, so it is hard to tell if it is across the board or not. Please give us a better solution, Apple!!

Sep 5, 2013 6:58 AM in response to kri.rsingh

kri.rsingh wrote: ... Any idea what else could be the problem?


Try the other relevant suggestions from http://support.apple.com/kb/HT2090, too.


(Over time, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your Mac's built-in camera, the same info and troubleshooting applies.)





Message was edited by: EZ Jim



Mac OSX 10.8.4

Apr 30, 2013 12:53 AM in response to itsbgilbro

Dear Apple,


I still need to regularly do this (sudo killall VDCAssistant). In fact at this point I have written a script to do it. Which is stupid. I'm a unix developer but I use MacBooks because I don't have to write one-off scripts to poke at hardware. If I wanted to do that I'd buy notebooks at half the price and run Ubuntu on them.


And if my only choice is to buy expensive Apple kit and write scripts to make it work, or buy cheaper $OTHER kit and write scripts to make it work, guess which one I'm going to do?


Love,

A (current-going-on-$UP_TO_YOU)-customer

Mar 26, 2013 2:21 AM in response to airazust

It is asking for the administrator password, that means the one you use to log in. Also, it doesn't show anything while you type, that is normal. Just keep on typing! And of course, finish with return (enter). Also, there is a GUI way, through Applications->System Utilities->Activity Monitor. There, you jsut highlight VDC Assistant and click on Quit Process above.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

"There is no connected camera"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.