Panic. All my email has disappeared from iCloud. I did not delete it, and now it's working again, but only from today. What happened to my old emails?

I too am suffering from lost emails - and I'm a bit confused; how come in preferences I've selected the option to keep copies of emails for viewing offline, and yet they have disappeared too? Is there a way of getting Mail to store emails on my computer so that icloud problems can't erase them?

And, just like that, my emails too are suddenly reapearring en masse. But it is VERY DISCONCERTING that DESPITE settings in Mail.app to keep an offline copy, as well as in Time Machine, it is possible for iCLoud to override and make our stuff disapear.

My inbox (iCloud) is empty...I've copied all other iCloud-stored messages to On My Mac as a precaution, but what's going on?? This is incredibly unsettling as I've considered iCloud as pretty safe. HAH!

To All,

Just got back from an important volunteer Board meeting. Two members wondered what I thought of the emails sent to me earlier in the day.

First,,,, I ' m up and running with my "old " emails!!!!! Yes !!! 7:46 pm CST. Relief ! Nice !

Note that we did not just lose old emails,,,but, emails we had not read,also,,, and were ' lost ' prior to our reading.

Note: for those Not part of the " small " number of customers to lose their emails ,,,,,,, Beware ! , this could happen to you ! If you think you are safe ,,,, have fun in your Apple Fantasy World !

Just checked,,, no explanation, no apology ,,, nothing - nada - zip ! So, about 3+ hours spent in this fiasco ! Where do I send my hourly rate bill ???? Who is responsible ???? Does ICloud feature backup feature called "back-up" really back up???? Why didn't customer service know about this ( despite evidence ,per this thread , that many of you had called and emailed them) ??? Why no acknowledgement , even after 10-16 hours? Apple is an incredibly successful company! Kudos ! However, many firms have died due to this type of failure and incompetence,,,,as well as,,, their handling of the problem !!!! Arrogance comes to mind !

Again, those of you who think you are safe with these incompetents,,,,, may the IT gods help you .

Alert: just got a call from Nelson , in corporate ! Good call! Listened ( even though I probally chewed his ear off).

Assured me that the ICloud team was very concerned ! Told him that communications & process needs improvement. Said PST , the infor was posted on Apple site.. At 3:00 CST i did not see it . Asked him why not ICloud site post ??

Anyway, appreciated his follow up , despite the issues of needed improvement,,,,,,,,and,,,,,so happy my emails are back !!

Regards to Fellow Sufferers ,

Jack

Thank you for your inputs and support ( thread folks,,, not Apple ).

Regards,

Jack

I have this problem too. But now Apple say the issue is resolved, but I DO NOT have my mail back.

How can they say the issue is resolved?!

Annoying. I hope they realise this and update ALL the accounts that were affected.

that's understandable Roger, but Apple shouldn't flag this as green and resolved until it actually is. It should be 'Resolution in Progess' or something like that.

Small but important details. As it is now I do not know if my account is in progress of being updated, or is still suffering from the issue and needs to be reported.

Woooaow! looks like I got all your missing e-mails......

Screen shot

This really is what mail's activity monitor told me, and not photoshopped!

However although I couldn't really do anything with email yesterday, my account seems to be back to normal today.

jw

Okay, so 4 days later and I'm now experiencing this problem and it's VERY scary!!! And I can't talk to Apple until Monday. Did you all just sit tight and it resolved itself in due course, or do I need to get Apple to do something?! Advice much appreciated...

I have had exactly the same problem. Noticed on friday.

My .mac account goes back to 2005. My sent mail disappeared apparently on July 27th - 23,000 messages gone.

My other mailboxes contents are disappearing one by one today. I click on an icloud folder and I see the messages there, a moment later they all vanish leaving only one or two.

I have a call schedule with Apple in the AM but very pessimistic.

Looks like 7 years of loyalty to this service will leave me with no mail history if the rest of my archives disappear...

hi suzannar

just to let you know I didn't report my outage to Apple at all, I didn't need to, it just came back on it's own, just had to re-input my password when prompted. So don't worry, it will get sorted!

So today I looked at my iPhone and I have emails from today, 1 from yesterday and then nothing in between yesterday and March of 2010! This is really freaky, and I just came back from being gone for a month, so I don't know how recent my local backup is. What's the fastest way to get help from Apple support?

I too am having this exact same issue. Spoke with Apple tech and then Apple iPhone/iCloud specialist---still nothing...

Emails seem to have disappeared prior to 6/31/12--->Right around the time I upgraded to Mountain Lion...

Driving me crazy--If anyone has any new information that would be greatly appreciated...

tuffi_one---

No such luck here, been 5 days and nothing. Mac Specialist gave me his direct number to call back and I'll be trying (again) with them today. When we last spoke, he could see none of my email on his end either...

I have tried Restore from Time Machine too, but for some reason, it is not working either...

So after a lot of back and forth with Apple support, we determined that my emails/notes could not be recovered from their end. That's 2 years worth of emails and notes...gone.

However, I was able to use Time Machine to restore emails/notes up until the last backup, which unfortunately was at the end of June. So I lost all of July and the first week of August. What's funny is that I only recently moved my Notes to iCloud so they would sync. If I had left them alone on my ipad and iphone, I would still have them.

I will say that most of the people I talked to at Apple support were very helpful and friendly. One guy was very hard to understand on the phone, so I just called back and got someone who I could understand. I wish they could have helped me more and that they had some explanation for why this happened, but I did learn a valuable lesson about backing up to an external hard drive on a more regular basis.

Yup, I've had the same from Apple - they are saying that my email can't be recovered. I've pointed them in the direction of this discussion thread though as presumably the same thing has happened to all of us, so how come some people's can be retrieved and some can't?

Has anyone been told by anyone at Apple exactly what happened? The people who's email has reappeared maybe? Your info might be able to assist the rest of us and our Apple techs...