iCloud mail is down AGAIN

There should be a BIG APOLOGY on Apple's home page with a link to detailed information on the specific nature of the problem, who are affected and the steps they have taken to address the issue.

Where is Apple's customer service? They have always been so good before. I guess you get arrogant and rest on your laurels.

THIS WILL NOT BE QUICKLY OR EASILY FORGOTTEN

Not working in Tennessee! This is insane, mine has been down since Monday evening. Being part of their 1% is a pain in the tail, I don't know how many email clients I have missed because of this glitch!

Email down since 31h in London. Not a happy camper. On Monday Adobe Business Catalyst emails were down but communication from Adobe was great and all fixed within 10h.

I am absolutely appalled how Apple is dealing with this problem. I called the support team and they didn't have a clue either. I guess all their focus is on the new iPhone product launch but they better be careful not to upset too many loyal customers ... I can't afford an unreliable email system, seriously thinking of taking my money elsewhere.

iCloud..."it just works!"

HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH HAH

I've been without emails for more than 36 hours ... it's my professional email ... people are calling me to ask why I haven't reply to them.

I must say I was pleased with .mac account (and I've been using it since 2004), but this new icloud thing IS A REAL JOKE !!!

DO SOMETHING !!

In response to the post that this seems to be a problem mostly outside the US, I disagree. I think Apple is not reporting the totality of the issue. I'm at least 28 hours now without email in the Pacific NW. Very frustrating.

I know nothing is perfect, but I would at least expect some sort of statement. It would help some of the frustration if they said something about it. Anyhow, I have ticket confirmations, tracking orders and other thing I need to get to and it's been close to two days. Does anyone know of a way in? I'm really getting nervous.

Agree with all that this is ridiculous. E-mail has been down ~36 hours now. I contacted Apple Care and they assured me they were working on it. I suspect they are more focused on their keynote event. I am a long-time Apple fan and have spent thousands upon thousands of dollars on their products... as much as I hate to say it, it may be time to consider alternatives. (I also recently had an issue with a new Thunderbolt display... in that case, Apple refused to admit any knowledge although there were pages upon pages of discussion threads on their very website, with many stating they had spoken with Apple Care.) ARGH!

What is going on Apple..... We trust you. We don't trust MS. Do we now have to tar you with the same brush. There has been NOT one Answer from Apple about this problem, except to tell us that we are a tiny, tiny minority having this problem,..... Does that mean that we don't matter?

Zagreb, Croatia and down since 1930 CET on the 10th. I am in a state of disbelief. My .Mac account has never before failed. On the back of making my old iPhones and Macbooks and AppleTV obsolete when they are still great functioning devices, on the back of dumping MobileMe with no replacement, ie; no Gallery, no multi format doc storage and ofcourse zero cross generation offer from Mac, I now believe the company was lost with the great SJ. I dont even enjoy the patent battles and wins against Samsung - though of course they copied everything best that Steve delivered to us - as Mac under SJ would be moving forward rather than fighting to protect what has already been lost. I feel sad and let down as much as angry that I have no email.

I have had the same experience here in Lisbon for the best part of 36hrs. My work stupidly depends on this email account and it functioning properly. I am sick to the back teeth with Apple ! First they remove idisk and iweb funcionality which I used for my business now icloud is proving to be a huge waste of time and money (I spent 1000 dollars on mobileme) ! When is Apple going to sort out and invest in its software instead of piling away its money for a rainy day ?

I am starting to really hate Apple and its arrogance ...

I'm bombing them with calls. I suggest everybody with Apple Care to do the same and specifically say you want to file an official complaint.

Until I get a satisfactory reply from them, I will not stop calling.

Down in Montreal.

All my email are forwarded to the icloud, Apple store told me to do so to save on battery issue on iphone4s.

Great idea tab....

my office work (income) are also forwarded to icloud.

server should alway be backed up, sync with others...

Apple help

Still no incoming mail. They keep asking for another 3 hours to "fix it". Here in Los Angeles, same. It's such a time waster. I exit mail, then go to System Preferences, click on ICloud, deselect mail, then reboot. It's supposed to rebuild the mail app.

Over and over and over. This downtime has now made snailmail faster. The vulnerability of Apple's and all other systems is clear. A new dark ages will soon be upon us and our children, and it will be back to pencil, paper, paintings and chisels again, to be discovered centuries later in caves. Probably by aliens.

New York City here. Mail "out" since early morning 9/11. Received a total run-around from Apple support staff: AppleCare suggested I go to an Apple Store since one is nearby, waited 1.5 hours for a "genius" appointment that resulted in a simple, 1/2 minute session, "it's a technical problem that will be resolved in an hour or so." Similar response from phone support staff member late last evening. Nearly 24 hours after the "gneius" weighed-in, I still have no mail service.

This has appeared on ICloud Status site since I began checking yesterday morning: Normal service will be restored ASAP.

So, Apple is now redifining two concepts:

1. genius

2. asap

Sad that a company with such vision cannot seem to convert that energy into equally satisfying customer service. And by "satisfying" I am not implying instant resolution, but clear, straight-forward updates and honest assessments.