iCloud mail is down AGAIN

I've been down here in coastal BC, Canada for at least 36 hours. Problems can happen in the best of companies but it is paramount to communicate with meaningful information. Those stupid updates mean absolutely nothing. Apple doesn't even include an apology!

I spoke to an Apple support tech this morning who said the mail would be up ASAP ... which is what another tech told me Monday night ... and the same line a different staffer laid on me Tuesday morning. Anyone know when ASAP is? #applecrash #applefail

Still down in Portland, OR. Why doesn't apple address the community better than this? Now is the day they are unavailing their new Iphone and are no doubt distracted by same. I feel like I stepped back into the Microsoft world. Come on Apple. Let us know what is going on!

Dear Apple,

No need to send me your new add regarding the iPhone 5 on my iCloud mail address, I won't be able to read it...but that apparently you already know the problem to fix ASAP !!

Thanks in adavnce

Best Regards

Vincent

PS: sarcasm in there.

Read on another website comment section that Apple service rep said possibly fixed by 10amPST today 9/12. I am on a P-02 server and a very old "when first released" mobile.me account user. Is that possibly the link... older users???

Apple has been saying the same story since yesterday, 9/11. I find Apple's whole attitude totally unprofessional not telling users what's the problem. Especially when you can't receive email of any kind.

I've been down since 10 am PDT Tuesday, and I'm still down at 10:15 am PDT Wednesday. Beyond frustrating.

I'm in the process of setting up with another server and emailing all my contacts. I've had it with ICLOUD. I never had any problems with Mobileme. They should have left well enough alone.

My email has been down for 36 hours now in the UK and similar to the rest of you posting here I am far from impressed. Good communication takes minimal effort and I take little comfort from the poor information provided in the Apple system status page.

Wouldn't it be ironic if those launching the new phone today were part of the <1.1% affected when it comes to demoing the mail features on stage.

I too have have 2 days of iCloud downtime here in the UK, however I was lucky enough to set my email up in a way that allowed me to still receive emails during this period. Otherwise I would be looking at large losses for my business like some of you.

I thought I would share this method of keeping full control of your email for those interested, this applies whether you are using iCloud, GMail, or any other email provider.

The first, and most important point, NEVER use your assigned iCloud email address as the public facing email address. Buy a domain name and have it forward all emails to iCloud (or another provider).

For example, let's say you have a company called Jims Doodadas, buy the domain jimsdoodadas.com, and using a web host or email hosting service, setup an email address jim@jimdoodada that forwards all emails to your iCloud account jimdoodada@me.com. So now you have:

jim@jimsdoodadas.com -> Email forwarding service -> iCloud

Now, if iCloud fails, you edit the forwarding rule in your email forwarding service to redirect to another email, let's say jimdoodada@gmail.com, and immediately you will continue receiving your email. There is always a chance your web host or email forwarding service could fail, well no problem, in that case since you own the domain you can always point it at a different mail service (edit the MX DNS record).

jim@jimsdoodadas.com -> Email forwarding service -> Gmail

jim@jimsdoodadas.com -> Email forwarding service -> whatever you want

The point is, this way you OWN your email address and are not locked in and reliant on one company's service. You can switch whenever you want.

Kinda looking like the 1% are the ones not affected.

I called support and they said this has never happened, however, some of you are saying the word "again".

I only just started using .me mail under two months. But now I have re-routed everything to gmail.

Not happy with the lack of info or ETA.

Emiliano, I mentioned that the email forwarding service could go down, but since you own the domain name, you can change the MX record to a different email forwarding service. So you are not locked out of email delivery, you would just redirect to another email service where you have setup jim@jimsdoodadas.com in that situation 🙂

Personally I use, domain registry -> Tuffmail -> iCloud (until recently when I switched away from iCloud obviously)

Here in NYC as of 1:50 pm and it's still down since yesterday morning. Like many of you I depend on my email to run my business. I'm taking a financial hit as are my employees. Very frustrating.... I'm done with me.com and just one business email.

Does anyone have any idea, as to how we should handle this situation? It is outrageous! Apple has not given any serious mention nor hope as to when this will be resolved. I DO pay for this service...!!!

Don't bother contact Apple about it. It will only frustrate you more. I have have not had new mail in over 36 hours now and their response the two times I have contacted them is "I have no information and they are working on it as quickly as they can". Today I asked the representative if there was a supervisor I could talk to. He put me on hold and then came back a few minutes later saying "no, there is no one else you can talk to about this". I am dumbfounded! Not even a notice on the site with updated information. I am getting worried that this is a problem that will not be resolved.

Anyone able to get any info out of Apple when calling Customer Service?

You will not get any replay because

"APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICE IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT."