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I dropped my iPhone and now it won't turn on

Hi All,

I dropped my iPhone this morning and now it won't turn on. It was fully charged. Originally, I could see that when I pressed the buttons the screen would light up faintly (although nothing was showing on the screen). I then pressed and held the home button and the on/off button to reset it. After I did this nothing happened and the screen no longer lights up faintly. It is completly dead. Does anyone have any solutions for me? Any other tricks I can try?

Posted on Sep 18, 2012 4:28 PM

Best reply

meeladfromhalifax

Level 1

4 points

Posted on Jun 8, 2017 1:02 PM

Don't waste your time trying to figure out the possibilities if you're a noob in this field. Just contact Apple and get them to help you. Most of your phones should still be covered under the warranty. Just contact them and say the battery is getting drained and now it won't turn on. Apple care is really helpful. But the guys in the stores are not. Always contact apple care and get their advice for options before you visit the stores, the guys in the stores will always try to sell you something. I visited a store and they tried to get me to buy a replacement for $400.00, but I contacted apple care and they helped me with my problem free of charge.

Apple if you're reading this, please don't try discipline the guys in apple care for actually helping the customers. Don't cheap out on us and look for areas for more profit, you guys are already rich.

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117 replies

jesrac

Level 1

4 points

Oct 3, 2017 7:52 PM in response to gail from maine

The phone is pretty old and bought second-hand so I don't think I'd pay anyone to fix it now. At this point, I'd rather do my own free 10-minute repair than take it to an Apple store and pay to have it fixed. Also, feels good to fix your own stuff! 🙂

Oct 3, 2017 8:57 PM in response to jesrac

Yeah, it is a relief to get the issue fixed! Glad you are all set.

Just wanted to point out the warranty implications, however, since others reading this post might get the wrong idea, and inadvertently void their warranty without realizing it. 😮

Cheers,

Mar 14, 2014 11:40 AM in response to Chiccaboomberry

my iphone 5 fell on the ground and does not work , and when i pluged it to charge it brings the apple logo and turns off and it Repeats

Sep 18, 2012 7:12 PM in response to Chiccaboomberry

EDIT: So it appears that my iphone is actually working! I can hear emails coming in and calls, but the screen just stays black. What does this mean and how can I fix it???

Sep 18, 2012 7:18 PM in response to Chiccaboomberry

It sounds like when it was dropped, something messed with the display and now it isn't connected to the screen correctly.

Try connecting it to the computer and restoring, but the restore will wipe the phone. If it is recognized, back up the device first by right clicking on the device and choosing back up. If the restore fixes it, congrats. That means it was a software issue.

If not, it's the hardware and needs to be looked at. Repaired or replaced.

But I'm leaning towards hardware. iPhones are fragile.

Sep 18, 2012 7:22 PM in response to Charley-Kay

Thanks for your reply. I have a feeling it's a hardware issue....maybe i should just buy the new iphone 5 instead of paying 150 to get it fixed!!

Sep 30, 2012 5:59 PM in response to Chiccaboomberry

I just ended up bringing it to a repair shop. Seems like the LCD was loose? cost $49.

Taseraq

Level 1

5 points

Nov 28, 2012 5:17 AM in response to Chiccaboomberry

I dropped mine 15cm off the floor. and it wouldn't turn on.

but I pushed the lock & home button until something happened.

now it works as nothing ever happened, very weird.

Babeeli3

Level 1

9 points

Jul 25, 2013 5:48 PM in response to Taseraq

OMG thank you this happend to me today and it worked. I did exactly like you said and my phone is working as nothing ever happend.. thank you Taseraq

Sep 27, 2013 4:22 PM in response to Taseraq

Thank you TASERAQ!!!!!!

I dropped my iphone4s today and nothing I did would turn it back on. You just need to hold the lock and home button at the same time for about 10-15 seconds and it will turn back on!!! Thank you so much!!!

Oct 1, 2013 11:08 AM in response to Taseraq

Thank you so much! I thought I would have to pay $500 for a new one but holding the home+lock button for 15 seconds was a much cheaper option! 😉

csilva77

Level 1

0 points

Oct 6, 2013 4:48 AM in response to Taseraq

What a relief, thank u so much for this!! My phone came back to life:) like giving it CPR!!

Kari2676

Level 1

0 points

Oct 15, 2013 1:20 PM in response to Charley-Kay

Thank you!!! It worked.

lukaduka

Level 1

0 points

Oct 26, 2013 2:09 PM in response to Taseraq

Thanks Taseraq, I dropped my iphone on my hard deck and it wouldnt work. I tried lots of different things but nothing worked until I tried your suggested combination of pushing the home button and lock keys together. After 10 seconds all functions normal just like my heart rate 🙂

book202

Level 1

10 points

Oct 28, 2013 1:26 PM in response to Taseraq

You are completely amazing! Thank you so much! I have no idea what was wrong with it, but it worked!!

I dropped my iPhone and now it won't turn on