wifi sync not working after ios6 update

Is anyone else having this problem. I updated to iOS 6 today on my iPhone 4s, everything else is working just fine, but wifi-sync isn't working, my phone doesn't appear in itunes until i plug it into my computer. Anyone have any ideas?

Posted on Sep 19, 2012 12:50 PM

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682 replies

Apr 17, 2013 9:56 AM in response to applegeekva

My symptoms were devices missing in iTunes list. Could get them to appear by making a USB connection and then removing it. But attempting wifi sync would cause the devices to disappear again.


This bug has dogged me for months. Fixing it took a lot of research across multiple threads.Here were the keys, for me:


  1. Deleted old device ipad and iphone device backups - got iPad 3 wifi sync working (manual only - no option for auto like iPhone)
  2. Enabled Firewall under Security & Privacy - got iPhone 4 wifi sync working, automatically when plugged into power


Previously I also reserved IP addresses for them using my router based on others' suggestions. I did leave that in place but uncertain whether it is key like the above two steps.


MacOS 10.8.3, iTunes 11.0.2 (26), Airport Extreme dual band mode single ssid

Apr 17, 2013 10:57 AM in response to ssayler

I am curious to see whether your setup also allows for wifi sync to happen once the computer goes to sleep (ie does Wake on Lan function properly).

It is also quiet interesting that enabling the firewall fixed it for you. All the posts that I have read say that firewall has to be turned off. I never had my firewall on to begin with. My wifi sync works when the computer is awake, once it goes to sleep hitting sync now wakes up the harddrive but the wifi sync does not happen.

Apr 17, 2013 11:49 AM in response to MacUserAE

Yes I agree it's very strange that turning the firewall on fixed the problem. Like you, I never had my firewall enabled. Apple devotes a section to firewall config in their "Troubleshooting iTunes Wi-Fi Syncing" article, but no where mentions it being required. Based on this, it smells like a software defect.


I don't use Wake on Lan, so I enabled it to try your use case. Didn't work - no automatic sync, and no manual sync when requesting from iPhone settings. But I don't use this feature for anything else, so I'm not certain it's set up right.

Apr 21, 2013 5:28 AM in response to bustersapom

This had worked for me at first (Windows 8, latest iTunes, iPhone 5)



bustersapom wrote:


I had the same problem, and have tried all sorts of potential solutions based on lots and lots of conversations about this problem. I checked my wireless router settings, I checked my firewall settings, I un-installed and re-installed software, I configured and re-configured the sync process...all without success.


I FINALLY found a fix for my situation! (By the way, I have an iPhone 4, and I have Windows 7 64-bit). The way I was able to fix this was by doing the following: (1) Disable Apple Mobile Device service via msconfig, (2) Restart the computer, (3) Enable Apple Mobile Device service via msconfig, (4) Restart the computer, (5) Power down iPhone, (6) Power up iPhone, and finally, (7) Open iTunes. Voila! 😁


This may not be the right solution for you, but at least it's another one for the books on this annoying problem! Good Luck.

But today still no wifi sync. It is something with the Windows Service. I went into services, killed the Apple Moble Device Service, started it again, then restarted iTunes and it saw the phone.

May 7, 2013 9:07 AM in response to applegeekva

A data point that might be useful, from a Win7/64 user.


A while ago I bought some DVD-burning software from Roxio. It auto-installed something called DivX, which, in turn, kept asking to install updates. At some point the updater started crashing, so I decided to uninstall it. This proved harder than it looked, because the uninstaller kept crashing as well. Nevertheless, I finally managed to get rid of it by reinstalling it and then uninstalling it and rebooting my machine.


Now, when I put my iPad in its charger/docking station while iTunes is running, it autosyncs over WiFi. This is the first time this has ever happened since iOS 6 came out. Syncing is still not trouble-free, but I am quite sure that uninstalling DivX changed the behavior, and therefore that DivX is one piece to the puzzle.

May 7, 2013 10:19 AM in response to pagemakers4

I guess you didn't read my whole post -- particularly the part in which I said: "Syncing is still not trouble-free, but I am quite sure that uninstalling DivX changed the behavior, and therefore that DivX is one piece to the puzzle." I didn't say anything about whether DivX was the problem, nor about whether there might be other pieces to the puzzle. I merely reported--accurately--a change in behavior that I observed after unstalling DivX.


If you're trying to claim that I didn't see what I saw because you're on an all-Mac system, my reply is that you're mistaken.

May 7, 2013 12:54 PM in response to arkoenig

I do not see why DivX would cause you a problem. I've used that on my computer for years. Yes, I too had the WiFi issue but mine works off and on now after swapping my iPhone 5 due to a general Wifi dropping issue (another busy thread).

arkoenig wrote:


A data point that might be useful, from a Win7/64 user.


A while ago I bought some DVD-burning software from Roxio. It auto-installed something called DivX, which, in turn, kept asking to install updates. At some point the updater started crashing, so I decided to uninstall it. This proved harder than it looked, because the uninstaller kept crashing as well. Nevertheless, I finally managed to get rid of it by reinstalling it and then uninstalling it and rebooting my machine.


Now, when I put my iPad in its charger/docking station while iTunes is running, it autosyncs over WiFi. This is the first time this has ever happened since iOS 6 came out. Syncing is still not trouble-free, but I am quite sure that uninstalling DivX changed the behavior, and therefore that DivX is one piece to the puzzle.

May 8, 2013 5:38 PM in response to applegeekva

I had a similar problem with windows 7. This worked for me:


Open "Control Panel"

Select "Windows Firewall"

Click "Allow a program or feature through Windows Firewall"

Look for "SyncServer" in the list. It won't be there.

Click "Change Settings" then "Allow another program"

Click "Browse..."

Find "C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SyncServer.exe"

Restart iTunes and your iPod/Phone/Pad should appear in iTunes. If not, try rebooting to make sure everything is reloaded properly.


Source: http://adrian.sutantio.info/2011/11/wifi-sync-not-working-on-windows-7.html


Hope this helps someone.


Thanks,

Ritesh

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wifi sync not working after ios6 update

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