Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"Safari attempted to access a secure website..." after 10.8.2

I upgraded to 10.8.2 this afternoon and now my son's parental controled account is broken. Whenever he tries to access a web page via Safari (or Chrome) he gets a message stating "Safari attempted to access a secure website..." I haven't changed anything on his account - it worked fine before the upgrade, so I assume 10.8.2 caused the problem.


I do have Parental Controls on his account, but web browsing is set to Unlimitied Access.


Please Help!

MacBook Pro, OS X Mountain Lion

Posted on Sep 19, 2012 5:15 PM

Reply
40 replies

Sep 23, 2012 11:49 AM in response to FourtyEightFan

Folks, you can "fix" this by creating a new account with the appropriate parental controls in place. Granted, it's not elegant/ideal, but it's better than turning off parental controls altogether.


To restate: if you had an account with parental controls in place when the upgrade to10.8.2 was made, that account is irrevocably broken. There's no fixing it. Create a new account, and set the appropriate parental controls on that new account.

Sep 23, 2012 4:31 PM in response to grantalewis

It is interesting that a workaround exists for dealing with what Apple broke. That's better than nothing.


I'm not really inclined to have to create new accounts for all of my children and move all of their files to the new account. If I move everything in their user directory to the new user, overwriting any conflicts, will everything be as it was? Also, could I then delete the old user and rename the new one to the same as the old?


Rather unfortunate that Apple outsourced their QA to the customers.

Sep 23, 2012 4:38 PM in response to FourtyEightFan

The first thing I'd try is the User Migration Assistant:


http://support.apple.com/kb/HT4413


I'm working in a lab situation where there were no user files/settings to bring over, so I didn't bother with the above -- just created a new account. I'm not certain that using the Migration Assistant will not also bring over the problems with Parental Controls. We can hope that it won't


Unfortunately the only way to know for sure is to try it.

Sep 25, 2012 11:23 AM in response to FourtyEightFan

Temporary Workaround:


Our two main concerns with parental controls is limiting access to websites we consider harmful to our kids and limiting the time our kids spend on the computer. We've found a workaround, that while not ideal, is getting us by until Apple gets this fixed.


First off, you have to disable Parental Controls.


Secondly, there is good news if you want to limit web access. We abandoned the Apple web controls a couple of years ago because we got tired of having to constantly "approve" websites that in our view should have been considered harmless. We've been using an app called K9 Protection. You won't find it inthe Mac App Store but you can Google it. It's free and it gets the job done. No hassles and no complaints. It's also available for iPod/iPhone/iPad if you want to disable Safari using parental controls on one of those iDevices.


Next, we found a timer that will "switch user" after it counts down. There have got to be better options out there but it's on the Mac App Store and I didn't have a lot of time to search around for something better. It's called Kidz Timer and it's 5.99. A bit of a rip off IMO for what it does. To get it to work, I had to change my kid's password so he couldn't log back on and give himself more time. What's also frustrating about the app is there is no visible countdown timer. It will just switch the user to the login window without warning when the time is done. You need to use a separate countdown timer if you want to keep track. Furthermore, there is no way to "pause" the timer. So for example, if your kid is allowed 1 hour and uses 15 minutes then logs off, you have to log back in and set the timer for 45 minutes and start the timer again. This is not an ideal solution for time limits and I'm sure there are other (and free) apps that would do a better job but this has been our workaround for the time being.


The good news is, you may find you like K9 Protection better anyway. I know we do. Good luck everyone. I hope Apple gets this resolved soon.

Sep 25, 2012 11:49 AM in response to qwist

qwist, I created a new account and set the parental controls and got the same "secure website" bug. That was with "allow unlimited web access" selected. When my kids tried to play Minecraft in multi user mode the same warning popped up. I added the website to the appoved website list but it still didn't help.


After that I didn't bother transferring any data. I just deleted the account.


It's looks like grant's fix in the post above quit working as well.

Sep 25, 2012 8:06 PM in response to FourtyEightFan

I have found that I can click on a bookmarked link in my child's parental control account without any trouble (so far) but if I try to type in an address, any address, I get the secure website warning.


I have also noticed that the problem has temporarily gone away after making a change in parental controls then logging in to my child's account, but if I log out of my child's account and log back in again, the secure website problem returns.


I have also seen a reboot temporarily resolve this, but as soon as I log out the child account and log back in, the issue appears.


So far it affects typing in the address bar. Bookmarked sites are opening (for now).


I had parental controls with 'try to limit access' setting enabled for web pages.

Sep 28, 2012 8:50 AM in response to FourtyEightFan

I wish had read about this before Thursday morning! I work in a lab with 30 iMacs. 25 have been updated to 10.8.2. Since yesterday, I've been experiencing this on at least 10 computers, but many have yet to be tested. Each machine is set up with 5 users each with parental controls enabled. I'll keep looking and hoping for a fix. Preferably one thay doesn't require me to migrate or create 150 new users and set the parental controls again.

"Safari attempted to access a secure website..." after 10.8.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.