iPhone 5 wifi issues

My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??

iPhone 5, iOS 6

Posted on Sep 21, 2012 2:22 AM

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4,660 replies

Sep 22, 2012 9:06 AM in response to tobifs

Alright, just went to the Apple store. They confirmed that the issue regarding poor network performance on WPA/WPA2 protected wireless networks is a hardware issue. They swapped my black iPhone 5 16GB for a new one, and the new one works flawlessly on protected WiFi.


I suggest people that are experiencing this issue visit an Apple store close to them as soon as possible, because replacements are limited.

Sep 22, 2012 9:28 AM in response to Jonathan Young

Unfortunately no. I spoke to a senior Apple support specialist about the issue. She said that neither she nor I could call to confirm that they have the requested model in stock at a specific store.


Edit:

Also, my Apple store is about 5 miles from my house. Yours is significantly further. I would try calling Apple support and getting a senior support specialist on the line to assist you (the first line of support is bad, but they'll transfer you if you're persistant). There are replacement iPhone 5s in the back of the stores. For your situation, they might just be able to find something that works for you.

Sep 22, 2012 9:30 AM in response to John Laury

My issue: Connection to router would just spin the waiting wheel and never connect.


I was able to get this to work for me following John Laury's recommendations. Basically I switched my router from DHCP to static IP address assignment. I now can connect without issues, including turning on WPA2 or opening the network. I also tested in Airplane mode with wifi on just to make sure it wasn't my LTE connection that I was seeing. Obviously this is not a permanent fix, as other networks I would like to join may have DHCP on - which is very typical for public WiFi. But as John mentioned, seems software related.

Sep 22, 2012 9:57 AM in response to andrewket

Other devices upgrading to iOS 6 appear to have a problem connecting to the wireless network. This thread describes people experiencing problems with data packet loss on WPA/WPA2 protected WiFi networks with the iPhone 5 specifically. It is not a widespread issue. Many iPhone 5s have no problem transferring data through protected WPA/WPA2 protected WiFi (including my new replacement iPhone 5).


What probably happened:

Apple was shipped some faulty wireless chips from the manufacturer.


Could this issue be fixed with software? Probably, since WPA/WPA2 can be implemented entirely in software and the chip performs fine on open wireless networks. I wouldn't expect an update too soon though.

Sep 22, 2012 9:57 AM in response to andrewket

I don't think older devices are experiencing the EXACT same issue that iPhone5 users are. Meaning, the problem that you are reffering to is related to an Apple Website glitch where you needed to change the HTTP Proxy settings or disable/enable the Wifi.


Our issue (iPhone5) is related to the lack of Wifi connectivity when WPA2 is enabled, if you try with out it... it works ok.


I'm also hoping is a software glitch that could be solved with an update. Good Luck finding another iPhone5 to replace with.. is just out of stock everywhere.

Sep 22, 2012 10:06 AM in response to tobifs

Ok, This is interesting:


When the iPhone5 start loosing network packages over WPA2. If you turn off Wifi-> then Deactivate "Notes" from iCloud -> Activate Wifi again... then, the iphone5 starts browsing normally.


Now, if you immediatly go back to iCloud and enable "Notes" then go into Notes, click on "Accounts" and choose iClould. Double-tap the home icon and go immediatly to Safari and try to surf the web.. RESULTS: DATA PACKAGES LOSS!!!!


Sep 22, 2012 11:01 AM in response to tobifs

I will share with you for FREE what I paid $40 smackaroonies for!! I contacted NETGEAR for help with my WIFI ROUTER, problem solved!! It was the simplest grade school technique I ever seen! Biggest problem was understanding the guy over the phone, they are in INDIA!! Ready to fix this?????? Here we go: In your ROUTER settings, change the login/access ID Name used for devices to find the router... EXAMPLE: Instead of "Wingstat7" change to "Wingstat07" and then FIND the WIFI on all your devices. You can use the same password if you want. My guess is that factory settings in most routers are predetermined to block or deny certain devices after a certain amount of time and or when NEW devices are added. They wanted a 6 month service contract and to monitor my system for me... from INDIA!! DECLINED!! Hope this helps ;-)

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iPhone 5 wifi issues

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