iPhone 5 wifi issues

My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??

iPhone 5, iOS 6

Posted on Sep 21, 2012 2:22 AM

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4,660 replies

Sep 23, 2012 10:25 PM in response to tobifs

I have created a video on my wifi problem. As mentioned in yesterday's message, only the black iphone 5 has issue. The white iphone 5 has no problem at all. I have added in an iphone4 to the video as well for comparison. I started right next to my router. At start, the black iPhone 5 failed to pick up 2 other networks in range. Then I walked into a room that is only 10 ft away from the router. Black phone loses all connection (no check next to SSID and wifi symbol changed back to 3G). This is a major problem and I have reseted all setting and changed router security type, etc and it still doesn't work.


http://www.youtube.com/watch?v=soWQ30Z5ZfA

Sep 24, 2012 2:27 AM in response to tobifs

I'm from Melbourne, Australia. I have a black 32Gb iPhone 5 that is wi-fi bereft.

I have tried all the fixes suggested on this thread & no joy connecting to home wi-fi, even with all security turned off on my modem. Yesterday I went to the local shopping mall & connected to their free wi-fi in seconds.

Today at work I can't even get my Telco's 3G network either - says the server is not responding. No internet at all.

Also losing battery power at a great rate. I lost 6% power in just 12 minutes trying to connect to 3G at lunchtime. Very disappointing.


I have an appointment to see a genius on Thursday night. Hopefully I can have my phone replaced.

Sep 24, 2012 2:46 AM in response to tobifs

We have 2 64GB Verizon iPhone 5's and both of them are doing the same thing.

There was a moment when I speedtested it and it was blazing fast over 26mbps download on WiFi,

and then all of a sudden tried it again to show someone how fast the speed test were, and it was going at around 3-5mbps download and the upload seems to be consistent with all uploads rating at our internet upload speeds of around 5mbps. Its just the download for me, is anyone else experiencing this?

And if its uploads are consistent would that mean this is more than likely a software issue?

Sep 24, 2012 3:12 AM in response to tobifs

Once again, for everyone experiencing the main problem of this thread : connected to wifi but no internet acces exept if you change your security to WEP or no security, ask for a replacement at your local Apple Store. Even if they don't have iPhone 5 in stock, they probably have replacement phone and they will be ok to swap your phone.


Just explain the problem comes from WPA2, that you're sure of this because you tested it in multiple network and because more and more people are complaining about the same issue in Apple Support Communities. They will change your phone and it should solve your problem.


The sooner you do it, the better it is. In few days/weeks the replacement phones will maybe not be brand new phones.


Good luck to everyone and thanks to everyone who posted here. And sorry for my bad english, it's not my native language.

Sep 24, 2012 3:28 AM in response to tobifs

I'm in the uk. Also having wifi issues. It finds my router no problem and signal strength is ok and on par with my 4s and iPad. But things just don't load! I find my self constantly restarting apps or refreshing safari to get things to load. Eventually it works but its very slow and can certainly see a difference between this and my old 4s.

I've not really don't any other test as yet, tbh I thought it was my router at first and reset it a couple of times.

I'm connected with N. I may try g later and see if it makes a difference.

Sep 24, 2012 5:16 AM in response to tobifs

Similar problem but my mine and the wifes will connect to wifi with no problem can turn off cellular data off and works great, but when cellular data is on even though indicator is displaying usage through wifi it is using and burning up my data. Verizon said this is a known issue and are helping me with data until this is resolved. Went to Apple store said this was the first they have seen of this they swapped the device but failed to test the new device there, went home and same problem. I then noticed when i returned home mine was doing the same thing. Hope Apple fixes this soon thhis is a big issue.

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iPhone 5 wifi issues

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