iPhone 5 wifi issues

Hi,i have been having the same issues with my iphone 5,just to make sure it was the phone i have had 2 other apple products and 1 android phone connected to the wirleless connection with no problems,except for the iphone 5 which either disconnects/freezes/switches to 3g.

Definatly something wrong and i dont now if i should return the phone or wait for a update!

Actually I take that back. After testing it many times, I still got the same problem with LTE off.

Since the wifi keeps fluctuating, it's hard to tell if the 'solutions' I try are just part of the variating problem or an actual solution. Add to this the complication of running speed tests (not always reliable) on high traffic networks.

All I know is that I just ran another speedtest at the same time as my friend's iPhone 4 and he smoked me, three times in a row, by 3-10x as much.

The circuit will fail immediately (until reset by one means or another, at one end of the link or another) if the WiFi RF PHY is kept powered-up and transmitting for a sustained period of time, such as when transferring a large amount of data with (heat-generating) WPA2 hardware-encryption enabled. I'd suspect a chipset incompatibility in the hardware-WPA2-implementation if it affected all of the units, but it doesn't. Can't really know any further detail and don't really need to.

Disabling WPA2 and reverting to WEP encryption is not an option thanks to unethical websites like "Life Hacker" that have published articles that explain in terms that even novice secretaries and small children can understand, how to download tools that instantly crack nearby WEP encrypted WiFi networks. Combine that with 65 million able bodied adults not currently working in the USA and multiply it by their kids looking for ways to get on the Internet, add in a sprinkling of those who have an Internet connection but want to get onto the Net in an unattributable way and well, disabling WPA2 is simply not an option --disabling WiFi alltogether is the only option.

As for the $199 up front charge you reported BigRed wants, I'd be too concerned that their $456bn/yr company with mandatory consumer arbitration that specifically forbids small claims court will simply place you in a new $1700 consumer finance agreement for a new line of service and then, of course, place the onus back on you to convince them to release you from your old agreement as you intended. It gets real muddy if, for example, the replacement unit is also bad, or they claim "wear and tear" and inability to reproduce the defect, or the return unit arrives back at their outsourced warehouse (which might mis scanning it) outside of the 14 day return period (through no fault of ours, or perhaps because we were bogged down after losing so much time on this issue). I'm not giving BigRed (or AT&T or Sprint or T-Mobile) a $3400+ line-of-credit because of a bad batch of discrete components that was delivered to the C3 factory around week 33 and if BigRed (like GM) needs to learn its lesson by antagonizing cash-strapped Sacramento into toughening its "lemon law", then so be it.

guys apple knows about the problem with wifi on some iPhone5 models. They have a team of people working on finding out what the problem is, when i swap my phone tomorrow its getting isolated and taken off for testing as we know its a model with a problem. This was all organiesed by applecare who have admitted apple know there is a problem. Ring apple care ask to be put through to iPhone specialists and tell them you want to swap your phone!

Yea, after more testing I can say it LTE does not "fix" the issue but helps. Reseting your router does too. But you can't go around reseting everyones router.

Seems to me 8 times out of 10 it is better with LTE off but it does seem to depend on how the phone is held. Repeat of the iphone4 I hope not!

Most important question is id hardware or software?

Does anyone have 2 iphone5s where one works and the other does not (and tested sevral times). If you please report your findings.

I really dont want to drive all the way to the Apple Store tonight and wait in a huge line just to get a phone whit the same issue.

Alright everybody. Just got back from the Apple Store and the verdict for my situation is... HARDWARE! The Genius expert had all of the notes from my call previously this morning. My device was replaced with a brand new iPhone 5. They are sending the malfunctioning iPhone directly to Apple headquarters for testing. While I was there, I did speak to someone else who was expieriencing the same issues. Also, I was standing in the Apple Store I couldn't even pick up the WEP public network. Again, nothing came up...

Again, my advice if you are expieriencing these issues or something similar, make an appointment and take your malfunctioning device to the Apple Store. You might want to do it quickly as I'm sure as time passes if you replace your iPhone it will be with a refurbished device instead of a new one.

I did an experiment with mine since people have been saying the wifi stays connected but no data xfer over wifi. So, I went into settings and then cellular (which was on) and then turned cellular data to "off".

I was able to send and receive an email and I set up my twitter app and received my backlog of tweets.

Now, I see no area to check and see how much wifi data usage there is but there is a place to check cellular data. It is a minute 5 MB of cellular data usage since i received it but it hasn't left my house. So it would seem logical that the software must default to cellular data rather than wifi data, ***** for the user but great for the provider!!

I hope that this is wrong or corrected with a 6.0.1 update soon. Those that say they do not receive wifi data only cellular data, is this how you checked it? Ifnot, how did you detect it wasn't using the wifi for data usage?

Thanks!

I posted earlier but had a chance to read more posts and do a bit of testing. Tried various things during the evening including various wifi settings in my router just n, just g, g and n and so on. Also tried this while switching data off. The results, well confusing and inconclusive.

My issue doesn't seem as bad as some people are reporting when doing speedster on all setting the download speed is the same on my iPhone 5, iPad and MacBook Pro. The only thing I've noticed is on my iPhone 5 the speed regulary drops drops briefly and goes straight back up this didn't happen on my other devices.

My issue in summary is sometime things just don't load it's like it stuck and I frequently have to restart apps and then it works fine.

Also while running the speed test it had trouble getting the ping probably about 4 times in all my testing causing me to restart the speed test. Again this didn't happen on my other devices.

Basically all my testing has confused me even more whether there is a real issue or not with my iphone5

I'm going to continue testing various other scenarios.

thegoodly,

This is the issue we are all having, its semi-related right? Because it can't keep a solid connection so it affects the speed results, I open safari and sometimes pages don't load and I have to keep refreshing etc, because of poor wifi download speed stability.

Sean, can also corroborate that the defective units burn through their batteries very quickly when their WiFi is powered up...sort of what you might find with a shorting component, no? Mine arrived in a FEDEX box that was warm --but not like from sitting in a hot truck, opened and interior iPhone 5 box was warm, removed shrink wrap, opened and iPhone 5 was warm on top and bottom --nothing else was warm inside the iPhone 5 box. Booted the iPhone 5 up (Apple displayed at Power-On) and it cooled down. Obviously was translating electricity into heat (ie, was powered-up on some level) on the trip over. Did this (and lack of ventallation) cause component failure, or was component failed at factory and caused this? Who knows. Local Apple Stores say they have no inventory and it will be another day before their "genius" can even talk to me about this. Meanwhile, this is costing me real money, so I think I better Indian-give the 4S and reconfigure it back into use.

thegoodly,

My situation is similar, however in my case, 802.11g/n works fine, no issues. 802.11a/n the connection is slow and keeps disconnecting every couple minutes. MacBook, iMac, iPad and Iphone 4 all have no issues on g or a from the same location, just the iphone 5 on the 802.11a band.

jjBurford

I bought 2 phones. One has no problems at all, connects to wifi at home, shopping centres, telstra shop, etc. The other one doesn't connect at all unless you put it on top of our router at home & even then sometimes can't find it. I reported to the shop I bought if from on Saturday, they didn't know anything about it. I went back into the shop yesterday by which time they said there had been one other person that had the same issue. That phone was sold in another one of their stores. So out of about 600 phones the company sold on Friday, 2 have the issue (1 is mine). They took my phone & will send me another one. Don't know how long that will be because they are out of stock. At least I know they do work & can cannot to any wifi without changing anything as I can compare it with my husbands phone. I would suggest returning your phone to anyone that cannot get a connection.

My sr rep also said it was software. I did same as you did, reinstalled OIS, but I still have the same problem once I leave the room where my router is. This is the case anywhere I go, starbucks, my office, etc.

in the apple store right now. they are replacing my verizon black 32gb. another person here for same issue. i will update later if the replacement fixes it. sounds like the techs are aware of it as some of theirs were affected too.

seems pretty widespread.

I've got the same issue. The first thing that I noticed after recieving iPhone 5 was a weak Wi-Fi signal being in the same room where the router is. iPhone 4 has full signal in the whole flat. iPhone 5 looses signal after going out from the room with the router...😟

I've checked a couple of other places where I always had full wifi signal with iPhone 4 (at the office, at tesco, public Wi-Fi) and the iPhone 5 doesn't even see those networks😟