My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??
iPhone 5, iOS 6
I am having the very same issue! iPhone5 here
Honestly why has it been so stupid with iPhones , never should be that hard, I got mine thinking it be easy. But after talking to apple a few times and them not even knowing why I just gave up. Wen my contract is up bye bye apple
I have been following this discussion in the last 3-4 months, since I have been experiencing wifi malfunctioning with my iPhone 5 (bought in NY in January 2013) after updating to iOs 7.
After trying all the possibile fixes of tricks I went to an Apple Store here in Italy where I live and after some hardware tests they said wifi seemed to be working fine, whereas the battery needed to be replaced (which tehy did). I insisted and explained the wifi behaviour and they said to go home and restore the phone, set up as new device, and eventually come back to the store in case it didn't help. In fact they were in denial of the problem.
I went back home and restored, the isuee was persisting. After consultations with Apple support, I came back to the store and asked for replacement of the phone. I made it very clear that I wasn't to buy their story that everything was ok with the phone and it was my wifi network's fault (it was not, no matter what the hardware tests say, since at home I have other 3 iphones, one iPad, two macs and other stuff normally connecting; plus no other wifi network was working fine with the broken iPhone 5) and failing replacement I was to send them a formal notice to fulfill the warrantly (I am a lawyer and don't need to pay anybody to do that for me) and to inform of their unlawful behaviour the consumers' associations (Apple did have some troubles with the italian antitrust agency for AppleCare and other issues). The Genius came back after a few minutes (I think he did consult with someone else) and said they did not recognize the problem, but the were to replace the phone anyway as an exception. 🙂
Now I find it pretty funny: we don't aknowledge the phone has either software/hardware issues (which surely is the case), but as a matter of generosity we replace it... 🙂
One last thing: since my iPhone was the american model and I was looking for replacement in Italy, I had to wait a couple of days for an american phone to arrive. Therefore it is definitely not true that they do not repair/replace different models in other parts of the world, as I have always thought and been told.
In the end, if you are within the warrantly limits, ask for replacements after having tried to restore and set up as new device. And lastly, don't be that afraid to buy the phone abroad, since at least in the first year of limited warrantly they do not deny repair or replacement, unless they are trying to fool you...
Dear lucaros,
I thank you deeply for your insightful input. Allow me to add your comments to the file I have created by the name of wifi problems, how to fix them, in order to give hope to some disgruntled iphone 5 users.
Thanks again,
Enjoy Italy and its sumptuous cuisine and wine,
intuitionist
I have another potential solution. It seems to be working for my iphone 5 for now. It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone.
I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone. Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender.
My potential solution is this: I'm done. Finished. Will take it to the Apple store (still within warranty). I want a new phone, and I don't want to hear a lot of BS about router settings, etc. I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all. And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple. Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them. Look at what corporate bloat and arrogance did to Sony. Exiting the ecosystem will be painful, but it can be done.
Dear mmp1964a,
I applaud your conviction and decision. You are 110% correct in your demand of a properly functioning new product, by law you are protected against any company which is pushing half baked or defective products from factory (in China.)
Make sure you act within your warranty period!
Yours truly,
intuitionist
Thanks very much for your information.
I own an iPhone 5 and I have WIFI problems and misfunctions.
As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.
I'll let you know.
Yours
Robertofromts
Dear Robertofromts,
Proceeed with caution, test your new iphone 5 at the apple store first of all. Have the Geniuses register your iphone 5 there at their location, provide them with your email address and your passcode. Let them connect wirelessly at their store.
Next, go outisde their building and keep on trying to connect wirelessly with your iphone 5, for instancd google apple, and see what happens. Now go home and keep on trying connecting wirelessly with you new iphone 5. They are coming out defective. There seems to be a Foxcom's workers revolt against apple, their employer, and it seems to be sabotage against apple.
I am going to attach a file of apple iphone 5 wifi misfourtunes and fixes since lat Novembe 2013 when I received my Good iphone 5s with wifi issues. I have been gathering different comments in a single file, please read it carefully and take action.
Yours truly,
intuitionist
Dear mvish86,
If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.
You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.
I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.
Your iphone 5s gold enthusiast,
intuitionist aka Juan L. Blanco
Re: iPhone 5 wifi issues created by Manolisve in Using iPhone - View the full discussion Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye · Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]
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Dec 31, 2013 2:47 PM (in response to aworo)
I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry
Like (0)
Level 1 (0 points)
Dec 31, 2013 2:55 PM (in response to Megachiller)
Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too
Re: iPhone 5 wifi issues created by Megachiller in Using iPhone - View the full discussion I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry Did this help? Go to the message, sign in, and reply
|
Re: iPhone 5 wifi issues
created by ssiao in Using iPhone - View the full discussion
I have another potential solution. It seems to be working for my iphone 5 for now. It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone.
I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone. Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender.
Re: iPhone 5 wifi issues
Saturday, February 08, 2014
created by mmp1964a in Using iPhone - View the full discussion
My potential solution is this: I'm done. Finished. Will take it to the Apple store (still within warranty). I want a new phone, and I don't want to hear a lot of BS about router settings, etc. I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all. And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple. Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them. Look at what corporate bloat and arrogance did to Sony. Exiting the ecosystem will be painful, but it can be done.
Feb 9, 2014 8:24 AM (in response to lucaros)
Thanks very much for your information.
I own an iPhone 5 and I have WIFI problems and misfunctions.
As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.
I'll let you know.
Yours
Robertofromts
My Wife also has an iPhone 5. I can put mine and hers side-by-side, run SpeedTest and get 30 down and 5 up on hers, then get maybe 1 down and .5 up on mine. Same results with my Son's iPhone 4s, my iPad mini, etc. etc. There is a hardware defect of some of these units - end of story.
Dear mmp1964,
I agree completely. Exchange if possible and test at the apple store, right out side the building, on your way, etc. Attempt to do it within your warranty period, most likely one year, and then be careful with Foxcom (Chinese) products, they seem to be coming out sabotaged. Please read these attached iphone 5 users' experiemces.
intuitionist
Dear mvish86,
If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.
You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.
I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.
Your iphone 5s gold enthusiast,
intuitionist aka Juan L. Blanco
Re: iPhone 5 wifi issues created by Manolisve in Using iPhone - View the full discussion Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye · Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]
|
Dec 31, 2013 2:47 PM (in response to aworo)
I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry
Like (0)
Level 1 (0 points)
Dec 31, 2013 2:55 PM (in response to Megachiller)
Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too
Re: iPhone 5 wifi issues created by Megachiller in Using iPhone - View the full discussion I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry Did this help? Go to the message, sign in, and reply
|
Re: iPhone 5 wifi issues
created by ssiao in Using iPhone - View the full discussion
I have another potential solution. It seems to be working for my iphone 5 for now. It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone.
I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone. Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender.
Re: iPhone 5 wifi issues
Saturday, February 08, 2014
created by mmp1964a in Using iPhone - View the full discussion
My potential solution is this: I'm done. Finished. Will take it to the Apple store (still within warranty). I want a new phone, and I don't want to hear a lot of BS about router settings, etc. I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all. And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple. Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them. Look at what corporate bloat and arrogance did to Sony. Exiting the ecosystem will be painful, but it can be done.
Feb 9, 2014 8:24 AM (in response to lucaros)
Thanks very much for your information.
I own an iPhone 5 and I have WIFI problems and misfunctions.
As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.
I'll let you know.
Yours
Robertofromts
I will not get another apple product now, after months of iPhone 5 issues and them never to understand there product ***** now. Why does my old apple 3GS seem to like being stronger and even faster than iPhone 5 ? The wifi strength and connection is crap on the iPhone 5 and it's cost me more data now. If it does connect u have to be fast cause after 10 mins it will stop connecting. It's a joke and lost all my faith in this junk. There are better products now than apple the end
Wifi problems with iPhone 5
My phone was not picking up wifi for 5 days and I tried everything, such as forgetting network, resetting network settings etc, but nothing worked. I contacted 02 and they were about to send me a new phone. I backed up all data from the phone to iTunes in preperation for the new phone... I don't why, or how, but this has fixed the problem. Back to normal...strong signal and happy again! I hope this helps if anyone is having the same issue.
I have purchasd I phone 5 one week last, and facing wifi connectivity problem and after that I read this thread and now decided to sell out my phone and will go for HTC One.......lastly used I phone 4 that was good phone but bull **** to I phone 5
How did it go? I am having the same issue with you had, want to know how they got it fixed for you.
Thanks
I am on my 3rd i5, still cannot get on password protected wifi. Apple just keeps replacing the phone, but the problem never is solved.
iPhone 5 wifi issues
