iPhone 5 wifi issues

My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??

iPhone 5, iOS 6

Posted on Sep 21, 2012 2:22 AM

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4,660 replies

Sep 27, 2012 10:16 AM in response to tobifs

Just went back to the apple store for a third time (I'm on my second iphone 5). Apple has changed their tune, they no longer just replace the phone outright even if it is a hardware issue. The only troubleshooting they did was turn on WIFI in the store. Lo and behold, it worked. they said because it works in the store, then as far as they are concerned there's no issues.


However, it doesn't work at my home, or at work. So unless I'm at an apple store, WIFI is useless to me. I'm very close to going over my data limit because of all the non-wifi downloads I've done just to get it back to the way it was.


I'm seriously considering just returning it and getting a Samsung Galaxy.

Sep 27, 2012 10:24 AM in response to tobifs

Just got off the phone with a level 2 tech at apple care.


They had me erase my phone, and set it up as a new phone, NOT from a backup. I had the same wifi issues after setting it up as a new phone. This means one of two things. It's either an ios6/iphone5 issue, or a iphone5 hardware issue.


They are sending me to the apple store to get a replacement phone.


I don't have high hopes, but at this point, I don't have many options either. I'll let you know how this goes...

Sep 27, 2012 10:47 AM in response to Phil Ossifer

Phil -


Also of note is that in the beta build up until the release there was a setting for balancing cellular & wifi connections. My understanding is it's a new iOS6 is to select between wireless data options to get the best data rates.


The overt toggle to enable this appears to have gone away either between GM and Release, or with the GM. The Level 2 tech I spoke with made specific reference to this option, though he did not know why it went away. More info: http://www.idownloadblog.com/2012/09/25/wi-fi-plus-cellular-missing-in-ios-6/


It is a reasonable narrative that the feature may be always enabled, and there are issues with its implementation. WiFi may be too sensitive to lost packets, switching away to cellular data to easily, but not maintaining a solid connection overall. Perhaps these issues are amplified by iPhone 5 hardware.


Just a good story, we'll have to see.


Also on my second phone, week 36 foxconn. Apple user since 1984, kinda annoyed but guys it's just a phone. Sanity check from Louis CK: http://www.youtube.com/watch?v=8r1CZTLk-Gk

Sep 27, 2012 11:38 AM in response to tcaleshu

Very interesting. A switch that went away, and something smart to take it's place.


Thanks. I just read a Bufferbloat paper by Jiang regarding Cellular and WIFI networks and it appears the phone engineers are currently using a "hack" to get around the problem by limiting the receive buffers for the cellular side of the phone where the system has massive over buffering which fools TCP-IP into sending more data than it really should into this apparently huge pipe, and when it then does not back off, (because it is being buffered) it eventually drops entirely after overshooting the mark. At that point it would be "no soup for you".


I would think that strategy would tend to favor the cellular network over the wifi since there's no intervening router and the phone is a captive endpoint that is very busy exchanging differerent kinds of status information back to the system as a device, handing off to different towers, etc. There's no data revenue stream for supporting WIFI.on a phone.


WIFI on the other hand doesn't rely on a similar smart layer for management so I don't know if that hack of limiting the receive buffers somehow got carried over to the WIFI side by the lack of being able to logically isolate the two, (at least without turning off data plan service for a while).

Sep 27, 2012 2:03 PM in response to bvanlente

I am now convinced that this is code related to the wifi+cellular option in the IOS6 beta that is being called accidentally. I just checked my data plan and i have now used 3.3gb of data since i got my iphone 5. I have NEVER gone over 1GB and have done nothing on cellular that would explain that. I think the release they went with for IOS 6 gold master is still using pieces of wifi+cellular accidentally and it is causing all kinds of issues with DNS resolution, latency, wifi, etc.

Sep 27, 2012 4:37 PM in response to tobifs

Go to Settings, General, About



Scroll down till you see Modem Firmware



Reply Back with your Modem Firmware



Modem Firmware: 04.12.02





I have plastered the problem all over Apples Various forums and also logged a BUG Report



Go to Settings, General, About

Scroll down till you see Modem Firmware

Reply Back with your Modem Firmware

Modem Firmware: 04.12.02

IF your Modem Firmware is lower than the above on Iphone 4S, this is why your WiFi isnt authenticating.


The problem is already hitting CNET and other Tech websites.



I have 5 staff members of mine personally, all have iphone 4s, all updated to IOS6 and all connecting to my WiFi at the office. Some work and some done.



The only difference i have discovered by comparing all these phones is the Modem Firmware difference as per above comment.



Some shops over seas have already begun to swap / replace phones, however Australian users at this point dont seem so lucky. Only if you have Iphone 5, you could be fortunate to get a new replacement.

Sep 27, 2012 5:04 PM in response to Shanon.Roberts

I see why my 2 iPhone 4S's have the issue they are having it is because they both have Modem Firmware 3.0.04. I mean when they work they work, I get BLAZING FAST WiFi Speeds. Anywhere between 37.50 Mbps Downland and go up to like 4.1.50 Mbps and get like 5.0 Mbps Upload up to like 6.25 Mbps. So when I get it to stick on WiFi I get it to go good for me but when it is not its not it seems not to grab the signal. And both of my $S's were manufactured in week 44 of 2011. So, I know I have done enogh complaining but I will wait to see if and when Apple does a update to iOS 6 to see if they resolve most of the issues we all are experiencing.

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iPhone 5 wifi issues

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