iPhone 5 wifi issues

Yeah they told me I could get a refund but I really want to keep iPhone 5. The phone is great apart from the wifi and the also the maps are now pretty rubbish but I have downloaded google so whilst I no longer have exactly the same google mapping as in the previous IOS it is better than the apple maps, also, my wifi appears to be stable at the moment so I will wait and see what happens over the next week or so. Hopefully everyone will get their issues sorted ASAP and can enjoy their iPhones as they should be able to with no glitches etc.

well my ipad and iphone 3GS are giving no wifi issues and no tweaking is required to router etc.

full wifi signal and no cutting off on other devices apart from iphone 5.

we have paid alot of money for the new iphone 5 and we are not responsible for the diagnostics etc

thats my point and clearly with so many other frustrated users.

You are dead right Driveline. We should just be able to use the Apple gear without needing to know how to change routers etc. Whilst I accept that there are always going to be glitches it's unacceptable to pay £700 for a phone and not be able to use it to its full capacity. Apple should start acknowledging there is a problem rather than blaming their customers wifi set up. I for one would be far happier if Apple had admitted there was a problem and simply said they were trying to fix it!

HI this message is for TWOELEVEN!

I wanted to thank you personally for your recommendation about deleting Icloud from iphone 5. My iphone 5 is now connecting to my wifi router automatically. I don't have to enter it manually now! I am so happy for the advice I received from your message !

Thanks again! I really don't use the Icloud feature. But I know that there are other apple iphone 5 users that do, I sure hope Apple finds a fix for this,.....and soon!

What I have experienced us that the wifi works if you are

Using the iphone near to the router location , my router is upstairs but

When I use the phone downstairs the wifi signal is not stable on the

iphone 5 but is stable on other devices !!

So imagine if you went to your place of work or to another place

Away from home you will most likely experience Instability !

So conclusion is that iphone 5 has wifi range issues and yet on the

Day of Release in their presentation we were told wifi was faster on iphone 5??

THIS MAY HELP THOSE WHO HAVE WIFI SPEED/DROPPING ISSUES

I completely understand this isn't the way it should be and that this simply isn't an option for many but...

The issue seems to be resolved IF you eliminate additional WiFi networks.

In my case, I had the same issues many reported - constantly dropped connections (unprotected connections, WPA, WPA2), extremely slow speeds (WEP over 802.11G), etc. After going through this forum, trying everything suggested, wiping the phone several times and everything else I could think of, Apple let me exchange the device thinking it was faulty hardware (which I still havent rulled out...). The replacement phone shows the same issue that I experienced prior.

However, In each case, these problems occured in places with multiple networks. Since I live in the middle of the woods so to speak, I could disable the additional networks in my house leaving only a single wireless source. Upon doing this, the problems seem to have just about resolved themselves. Apps are sometimes still a little hesitant to download but the problem has maybe reduced 85%. Worth a shot for anyone having an issue anyways - hope that helps!

I now have my wifi working and I noticed an even more disturbing issue. My phone is using a ton of cell data while it indicates its on wifi.... This is bad, it shouldn't use any data while connected to wifi. Anyway, if you have been able to get your wifi working I recommend checking your data usage. See this thread for more info.

https://discussions.apple.com/thread/4348072?answerId=19823535022#19823535022&ac_cid=tw123456#19823535

It can't be an iphone 5 problem as I have bought an iphone 4 recently and just updated to ios6 and I am having wifi troubles. It won't remember my home network and the connection keeps being dropped when I do connect to it. I just recently decided to upgrade to a smart phone and chose Apple because I already have an Ipod and Ipod Touch that have worked almost flawlessly. This wifi problem could be a huge regret that I didn't go for the Android (free at Verizon, Iphone $100) if it doesn't get resolved with the quickness. 😐

UPDATE FROM AT&T USER IN HOUSTON, TEXAS

NOTE: This is my experience. Your mileage may vary. I will tell you what happened. Your draw your own conclusion.

1) Ordered my iPhone 5 (64GB w AT&T) on 09/19/2012. Received just eight days later. Very pleased with that.

2) As soon as I got it set up, I noticed the problem. As long as I was just a few feet away from my WiFi router, I could get the signal. Move just outside the door of the room where the router was located, and the WiFi signal is GONE!

3) Also seemed to be sketchy connectivity with LTE. It got so bad that turning LTE OFF was the only solution - otherwise, the phone would register NO signal at all.

4) Went this morning - two days after receiving phone - to the AT&T store nearby. The silly "tech" there whips out a Samsung Galaxy, says "look I can get the WiFi signal here just fine!" as if that somehow had ANYTHING to do with the problem! They were far, far more concerned with my being upset - "just calm down, sir!" - than the fact that they had NO - ZERO!!!! - response for my problem!

5) Called Apple Support. They listened carefully and documented everything I said. Within minutes, agreed to replace phone. I could get it shipped to me OR take it to the local Apple Store for replacement. I chose the latter.

6) BEFORE I left for the Apple Store, I made an appointment through their website, for the "Genius Bar." ALWAYS do that; never just go to the Apple Store for support unless you've done that first!

7) As soon as I got there - even though it was 45 minutes before the appointment - I "checked in" with the guy at the back of the store near the Genius Bar, so that he recorded that I was there and waiting for my appointment. ALWAYS do that!

8) My appointment began ten minutes late; that's how swamped they were.

9) Took the Genius about one minute to determine "yeah, he needs a replacement phone!" He got it out, swapped the SIM for me, had me WIPE AND DELETE the old phone, and then handed me the new one. I was able to restore from a previous iCloud backup, right there in the store!

10) EVERYTHING works perfectly now. No more connectivity issues...and this freakin' iPhone 5 ROCKS!!!!!

So that's great news: but what about those of us who have to travel 5 hours to the nearest Apple store? And our only other options are to go phoneless for a week while they repair it, or get a loaner phone (which means a $700 hold on your bank account) while they fix it. I read all of these temporary solutions, people changing the DNS settings, getting new routers, standing NEAR their router etc.: The thing is, no one should have to do any of this. We paid for a new product. It should work fine. That's how it works, isn't it? Apple needs to do something about this, and soon. At least acknowledge the problem. This is becoming unbelievable on their part.

I think the folks that posted on the frequent iPhone5 encryption handshakes were on the right track. This is a real problem for those of us with affected units, and no amount of tweaking settings, resetting, or fretting will fix it. But try them, it's fun!

There is more and more publicity around this issue, which helps put the pressure on Apple for exactly the reason PSYCHOinMe posted.

And, PLEASE file a bug report.

Welcome to the world of "early adopters". This stuff happens.

At least Tim Cook didn't tell Maps users they were holding the phone wrong. It's a good sign. The iOS6 and iPhone 5 problems will be a good test to see what he's made of.

Keep on screaming folks! The squeaky wheel gets the grease!

No just thought I would point out that it doesn't seem to be an iPhone 5 issue but an ios6 issue. But my iPhone 4 was made the week before your iPhone 5 in August 2012 so maybe it's a hardware or production issue for all iPhones made in a certain time frame. I just read a link where a lady has an iPhone 3GS and updated to ios6 and her phone is nonfunctional so I'm thinking now it might be software related only.

I have the exact same problem and i could not get it to work no matter what. It's sad that they cant make sure to test such vital functions before letting it leave the factory.

Any way, since i didn't bought it directly from Apple i think i'm in trouble and besides that i've got quite a distance to the nearest Apple store. I bought it through a phone company on a contract (dont know the word for it in english right now :)) and i needed to take it to their store and have them to send it for a warranty ticket. I'm afraid i will get either the exact same phone back to me because they cant find any problems or i will get a new one and i dont know if it is any better unless they really test it before sending it back.

The lady in the store admitted that it's really a lottery since there is now way for me to test it before sending it to me. :(

Just crossing my fingers now that the replacement is alright!

My iPhone 4 with ios6 works fine. But my iPhone 5 keeps hanging. With the speedtest.net app it sometimes hangs during the ping and always during the data upload test. I've rebooted the router multiple times.

The other wifi devices we have are experiencing no problems - including with speedtest.net: Samsung Nexus, MacBook, windows laptop, Apple TV, Linux box & iPhone 4.

Why would you have to do any of that? Apple doesn't repair iPhones in the same way it does Macs. They will replace your iPhone immediately in store or put you on a list for a replacement if there aren't any. In the second case, you walk out with your phone, provide no payment information for holds, and get an email and call when the replacement is ready for you to come pick up. It's not nearly as bad as you try to make it sound.

If going to an Apple Store is a hassle, you can call Apple Care and have them mail you a replacement. They do "authorize" the cost on your card, but it goes away within 48 hours and you get to use your phone while you wait for the new one.