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iPhone 5 wifi issues

My iPhone 5 connects to wifi networks and remembers them, but receives absolutely zero data through the network. LTE and 3G no problem... Off to the repair shop (after 3 hours of ownership...) or any ideas??

iPhone 5, iOS 6

Posted on Sep 21, 2012 2:22 AM

Reply
4,660 replies

Jan 4, 2013 4:58 PM in response to SLAVKOiPhone

I set up my back up router, and found all kinds of discrepancies, so I went to the NetGear Knowledge Base via a link kindly provided on the router page. Here's what I found:


Wi-Fi issues with iOS 6

There have been widespread reports of wireless connection and speed problems with devices using Apple's newly-released iOS 6 connecting to NETGEAR products. The problems that you are experiencing may be due to a recent upgrade of the Apple iOS 6. While the nature and extent of the iOS 6 and Wi-Fi connectivity issues are unknown, NETGEAR will do our best to continue to monitor the updates from Apple and continue to work with our customers to ensure that we can help provide support and work-arounds (when possible) to get your devices connect properly.

In the mean time, please check out the following websites and forums discussions for additional updates and information regarding this Wi-Fi issues between your Apple iOS 6 devices and NETGEAR wireless devices:


Here's the link to the Knowledge Base articlefor anyone who wants to check it out themselves. And now I move on to the cheapo Engenius router. Will be scouting a better router soon!

Mar 23, 2013 12:20 AM in response to autiger

Today, I helped my customer's iPhone 5 WiFi problems during on-site service by switch his router's security settings from WPA2 to WEP.


The other day, I fixed another customer's iPhone WiFi issues by assigning a static IP to his iPhone 5. Every time his iPhone 5 connects to the router, it will always have the same IP.


If you have connection problems, I suggest you check out these link for a comprehensive list of possible fixes for WiFi issues.

  1. http://www.gotopreviews.com/how-to/iphone-tips-and-tricks/item/76-iphone-5-wifi- problems-fix-18-proven-fixes-for-iphone-5-wifi-issues
  2. http://support.apple.com/kb/HT4199
  3. http://gizmodo.com/5960570/how-to-fix-your-iphone-5s-crappy-wi+fi

Dec 19, 2013 8:24 PM in response to tobifs

Dear evoluo,

I felt the same frustration you are experiencing right now. There is a solution though. I fixed my gold iphone 5s by performing a "hard reset" the same night I received it. I have gathered other iphone 5s solutios, let me include them in this email, hoping that you might try one at the time until you get wifi connectivity restored. I wooul start by "hard resetting" the iphone 5s first, and then you might try any of the other solutions as you see fit.


If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.


You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.


I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.


Your iphone 5s gold enthusiat,


intuitionist aka Juan L. Blanco



Apple Support Communities

Re: iPhone 5 wifi issues

created by Manolisve in Using iPhone - View the full discussion


Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

· Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

Actions

  • Apple Support Communitie​s Updates (discussions-updates@apple.com)

    Add to contacts

    12/14/13

    To: intuitionist

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by RGR028 in Using iPhone - View the full discussion


    I was having the same issue and found this post and followed the instructions. Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package. This only took a few minutes to do, so I recomend giving it a try.



    BioTonic


    Re: iPhone 5 wifi issues


    Aug 20, 2013 8:57 AM (in response to tobifs)


    For those of you who have this problem, follow these steps.

    1. 1. Change your router settings from WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
    2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
    3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
    4. 4. Enjoy.

    For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.


    General Information on the Issue:

    The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

    No WiFi Security - No Loss

    WEP - No Loss

    WPA-TKIP - No Loss

    WPA2-AES - 70% Loss.



Dec 22, 2013 9:00 PM in response to mvish86

Dear mvish86,


It could software (easily fixed with a hard reset") or it could be hardware i.e. a bad iphone 5 unit. Let me paste different solutions which worked for different iphone 5 users. I certainly hope it will help you restore you iphone 5 wi-fi capability.


Dear mvish86,


If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.


You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.


I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.


Your iphone 5s gold enthusiast,


intuitionist aka Juan L. Blanco



Apple Support Communities

Re: iPhone 5 wifi issues

created by Manolisve in Using iPhone - View the full discussion


Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

· Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

Actions

  • Apple Support Communitie​s Updates (discussions-updates@apple.com)

    Add to contacts

    12/14/13

    To: intuitionist

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by RGR028 in Using iPhone - View the full discussion


    I was having the same issue and found this post and followed the instructions. Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package. This only took a few minutes to do, so I recomend giving it a try.



    BioTonic


    Re: iPhone 5 wifi issues


    Aug 20, 2013 8:57 AM (in response to tobifs)


    For those of you who have this problem, follow these steps.

    1. 1. Change your router settings from WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
    2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
    3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
    4. 4. Enjoy.

    For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.


    General Information on the Issue:

    The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

    No WiFi Security - No Loss

    WEP - No Loss

    WPA-TKIP - No Loss

    WPA2-AES - 70% Loss.
















    Sk8Dreams

    Re: iPhone 5 wifi issues

    Dec 20, 2013 10:49 AM (in response to intuitionist)

    I've been on this thread almost from the beginning, and have gotten my 5 replaced twice. The second time, I only had 2 days left on my warranty. If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues. If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:


    1 - Try your phone on multiple wifi networks, using different routers, and different security protocols. Keep a list of every one you try, and what the results are


    2 - Install Speedtest on your phone. Turn off cellular, and run Speedtest. Snap a screen shot of your results.


    3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW. This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal. Copy all your pix off the phone, save all docs elsewhere, backup and sync. Then do the restore as new. DO NOT RESTORE FROM A BACKUP. If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same. That was what got me my second replacement (credit goes to someone here who did that).


    4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems. Don't lie about it, they can tell if you have done this or not.



Jan 10, 2014 1:28 PM in response to Adarsh Krish

Dear Adarsh Krish,


I feel deeply about frustation, however, there have been several solutions found (some work while others do not due to either a hardware issue vs a software malfunction.) I have been collecting relevant solutions since November 7th last year when I received my iphone 5 gold 8 GB and realized I had no wifi. In my case just performing a "hard reset" (i.e. hold down on/off and home buttons at the same and then wait until iphone 5 fully restarts) fixed my wifi connectivityh problems, however, it does not work every time. I am going to copy/paste the file, it contains seven pages. If you dont see all of them just write a message for intuitionist at msn dot com

Good luck!

intuitionist


Dear mvish86,


If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.


You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.


I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.


Your iphone 5s gold enthusiast,


intuitionist aka Juan L. Blanco



Apple Support Communities

Re: iPhone 5 wifi issues

created by Manolisve in Using iPhone - View the full discussion


Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

· Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

Actions

  • Apple Support Communitie​s Updates (discussions-updates@apple.com)

    Add to contacts

    12/14/13

    To: intuitionist

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by RGR028 in Using iPhone - View the full discussion


    I was having the same issue and found this post and followed the instructions. Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package. This only took a few minutes to do, so I recomend giving it a try.



    BioTonic


    Re: iPhone 5 wifi issues


    Aug 20, 2013 8:57 AM (in response to tobifs)


    For those of you who have this problem, follow these steps.

    1. 1. Change your router settings from WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
    2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
    3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
    4. 4. Enjoy.

    For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.


    General Information on the Issue:

    The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

    No WiFi Security - No Loss

    WEP - No Loss

    WPA-TKIP - No Loss

    WPA2-AES - 70% Loss.
















    Sk8Dreams

    Re: iPhone 5 wifi issues

    Dec 20, 2013 10:49 AM (in response to intuitionist)

    I've been on this thread almost from the beginning, and have gotten my 5 replaced twice. The second time, I only had 2 days left on my warranty. If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues. If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:


    1 - Try your phone on multiple wifi networks, using different routers, and different security protocols. Keep a list of every one you try, and what the results are


    2 - Install Speedtest on your phone. Turn off cellular, and run Speedtest. Snap a screen shot of your results.


    3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW. This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal. Copy all your pix off the phone, save all docs elsewhere, backup and sync. Then do the restore as new. DO NOT RESTORE FROM A BACKUP. If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same. That was what got me my second replacement (credit goes to someone here who did that).


    4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems. Don't lie about it, they can tell if you have done this or not.




Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:47 PM (in response to aworo)

I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

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Level 1 (0 points)

Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:55 PM (in response to Megachiller)

Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

Apple Support Communities

Re: iPhone 5 wifi issues

created by Megachiller in Using iPhone - View the full discussion


I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

Did this help? Go to the message, sign in, and reply


Apple Support Communities

Re: iPhone 5 wifi issues

created by Knife01 in Using iPhone - View the full discussion


Dear Dutchmafia,

Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.


I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?


Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

Did this help? Go to the message, sign in, and reply

Re: iPhone 5 wifi issues

created by cstrayer in Using iPhone - View the full discussion

I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.


The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.


But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

Re: iPhone 5 wifi issues

created by TJBUSMC1973 in Using iPhone - View the full discussion

ssiao wrote:


My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products.

AppleCare costs $69 for two years of coverage. And it also covers two years of technical phone support.

AppleCare Plus is $99, and includes damage replacement for up to two incidents.

The deductible for damage replacement under AppleCare Plus is $79.


Say you have an iPhone 5S 64GB. Retail price: $849. You purchase AppleCare Plus.

During the two year period, you end up needing to replace your iPhone 5S twice. You spend $158 in deductibles.


You've now spent $257 on the AppleCare Plus and the two deductibles. And you've received $1698 in replacement products. So far, you're up $1441. Minus the original $849, that's still up $592.


Now, add in the two years of over-the-phone troubleshooting assistance. While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved. That can add up quickly. Plus, Apple has to pay the Apple Support Advisors. You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.


So, how exactly is Apple making you spend $200+ on an extended warranty? And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?



Jan 18, 2014 5:36 PM in response to tobifs

Dear Covelina,


Many iphone 5 users have experienced lack of wifi connectivity, intermitent, or no connection at all. When I received my iphone 5 Gold 16 GB last November, I registered it and NO wifi (even though I own a Motorola AC Gigabit wireless router.


I logged in apple.com, read some forums and realzed this was a wide spread issue. I replicated one solution which you have already done, i.e. "hard reset" the iphone 5. It worked for me, however, it does not work everytime. I have collected several solutions by different users which I will attach by pasting it into this reply. If it cuts off in the middle, just post the last line, and I will repost the remainder.


Good Luck, intuitionst


Dear mvish86,


If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.


You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.


I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.


Your iphone 5s gold enthusiast,


intuitionist aka Juan L. Blanco



Apple Support Communities

Re: iPhone 5 wifi issues

created by Manolisve in Using iPhone - View the full discussion


Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

· Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

Actions

  • Apple Support Communitie​s Updates (discussions-updates@apple.com)

    Add to contacts

    12/14/13

    To: intuitionist

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by RGR028 in Using iPhone - View the full discussion


    I was having the same issue and found this post and followed the instructions. Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package. This only took a few minutes to do, so I recomend giving it a try.



    BioTonic


    Re: iPhone 5 wifi issues


    Aug 20, 2013 8:57 AM (in response to tobifs)


    For those of you who have this problem, follow these steps.

    1. 1. Change your router settings from WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
    2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
    3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
    4. 4. Enjoy.

    For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.


    General Information on the Issue:

    The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

    No WiFi Security - No Loss

    WEP - No Loss

    WPA-TKIP - No Loss

    WPA2-AES - 70% Loss.
















    Sk8Dreams

    Re: iPhone 5 wifi issues

    Dec 20, 2013 10:49 AM (in response to intuitionist)

    I've been on this thread almost from the beginning, and have gotten my 5 replaced twice. The second time, I only had 2 days left on my warranty. If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues. If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:


    1 - Try your phone on multiple wifi networks, using different routers, and different security protocols. Keep a list of every one you try, and what the results are


    2 - Install Speedtest on your phone. Turn off cellular, and run Speedtest. Snap a screen shot of your results.


    3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW. This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal. Copy all your pix off the phone, save all docs elsewhere, backup and sync. Then do the restore as new. DO NOT RESTORE FROM A BACKUP. If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same. That was what got me my second replacement (credit goes to someone here who did that).


    4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems. Don't lie about it, they can tell if you have done this or not.




Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:47 PM (in response to aworo)

I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

Like (0)

Level 1 (0 points)

Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:55 PM (in response to Megachiller)

Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

Apple Support Communities

Re: iPhone 5 wifi issues

created by Megachiller in Using iPhone - View the full discussion


I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

Did this help? Go to the message, sign in, and reply


Apple Support Communities

Re: iPhone 5 wifi issues

created by Knife01 in Using iPhone - View the full discussion


Dear Dutchmafia,

Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.


I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?


Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

Did this help? Go to the message, sign in, and reply

Re: iPhone 5 wifi issues

created by cstrayer in Using iPhone - View the full discussion

I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.


The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.


But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

Re: iPhone 5 wifi issues

created by TJBUSMC1973 in Using iPhone - View the full discussion

ssiao wrote:


My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products.

AppleCare costs $69 for two years of coverage. And it also covers two years of technical phone support.

AppleCare Plus is $99, and includes damage replacement for up to two incidents.

The deductible for damage replacement under AppleCare Plus is $79.


Say you have an iPhone 5S 64GB. Retail price: $849. You purchase AppleCare Plus.

During the two year period, you end up needing to replace your iPhone 5S twice. You spend $158 in deductibles.


You've now spent $257 on the AppleCare Plus and the two deductibles. And you've received $1698 in replacement products. So far, you're up $1441. Minus the original $849, that's still up $592.


Now, add in the two years of over-the-phone troubleshooting assistance. While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved. That can add up quickly. Plus, Apple has to pay the Apple Support Advisors. You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.


So, how exactly is Apple making you spend $200+ on an extended warranty? And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?



Feb 9, 2014 9:49 AM in response to tobifs

Dear Robertofromts,


Proceeed with caution, test your new iphone 5 at the apple store first of all. Have the Geniuses register your iphone 5 there at their location, provide them with your email address and your passcode. Let them connect wirelessly at their store.


Next, go outisde their building and keep on trying to connect wirelessly with your iphone 5, for instancd google apple, and see what happens. Now go home and keep on trying connecting wirelessly with you new iphone 5. They are coming out defective. There seems to be a Foxcom's workers revolt against apple, their employer, and it seems to be sabotage against apple.


I am going to attach a file of apple iphone 5 wifi misfourtunes and fixes since lat Novembe 2013 when I received my Good iphone 5s with wifi issues. I have been gathering different comments in a single file, please read it carefully and take action.


Yours truly,


intuitionist


Dear mvish86,


If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.


You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.


I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.


Your iphone 5s gold enthusiast,


intuitionist aka Juan L. Blanco



Apple Support Communities

Re: iPhone 5 wifi issues

created by Manolisve in Using iPhone - View the full discussion


Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

· Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

Actions

  • Apple Support Communitie​s Updates (discussions-updates@apple.com)

    Add to contacts

    12/14/13

    To: intuitionist

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by RGR028 in Using iPhone - View the full discussion


    I was having the same issue and found this post and followed the instructions. Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package. This only took a few minutes to do, so I recomend giving it a try.



    BioTonic


    Re: iPhone 5 wifi issues


    Aug 20, 2013 8:57 AM (in response to tobifs)


    For those of you who have this problem, follow these steps.

    1. 1. Change your router settings from WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
    2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
    3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
    4. 4. Enjoy.

    For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.


    General Information on the Issue:

    The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

    No WiFi Security - No Loss

    WEP - No Loss

    WPA-TKIP - No Loss

    WPA2-AES - 70% Loss.
















    Sk8Dreams

    Re: iPhone 5 wifi issues

    Dec 20, 2013 10:49 AM (in response to intuitionist)

    I've been on this thread almost from the beginning, and have gotten my 5 replaced twice. The second time, I only had 2 days left on my warranty. If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues. If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:


    1 - Try your phone on multiple wifi networks, using different routers, and different security protocols. Keep a list of every one you try, and what the results are


    2 - Install Speedtest on your phone. Turn off cellular, and run Speedtest. Snap a screen shot of your results.


    3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW. This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal. Copy all your pix off the phone, save all docs elsewhere, backup and sync. Then do the restore as new. DO NOT RESTORE FROM A BACKUP. If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same. That was what got me my second replacement (credit goes to someone here who did that).


    4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems. Don't lie about it, they can tell if you have done this or not.




Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:47 PM (in response to aworo)

I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

Like (0)

Level 1 (0 points)

Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:55 PM (in response to Megachiller)

Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

Apple Support Communities

Re: iPhone 5 wifi issues

created by Megachiller in Using iPhone - View the full discussion


I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

Did this help? Go to the message, sign in, and reply


Apple Support Communities

Re: iPhone 5 wifi issues

created by Knife01 in Using iPhone - View the full discussion


Dear Dutchmafia,

Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.


I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?


Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

Did this help? Go to the message, sign in, and reply

Re: iPhone 5 wifi issues

created by cstrayer in Using iPhone - View the full discussion

I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.


The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.


But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

Re: iPhone 5 wifi issues

created by TJBUSMC1973 in Using iPhone - View the full discussion

ssiao wrote:


My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products.

AppleCare costs $69 for two years of coverage. And it also covers two years of technical phone support.

AppleCare Plus is $99, and includes damage replacement for up to two incidents.

The deductible for damage replacement under AppleCare Plus is $79.


Say you have an iPhone 5S 64GB. Retail price: $849. You purchase AppleCare Plus.

During the two year period, you end up needing to replace your iPhone 5S twice. You spend $158 in deductibles.


You've now spent $257 on the AppleCare Plus and the two deductibles. And you've received $1698 in replacement products. So far, you're up $1441. Minus the original $849, that's still up $592.


Now, add in the two years of over-the-phone troubleshooting assistance. While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved. That can add up quickly. Plus, Apple has to pay the Apple Support Advisors. You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.


So, how exactly is Apple making you spend $200+ on an extended warranty? And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?






Apple Support Communities

Re: iPhone 5 wifi issues

created by Megachiller in Using iPhone - View the full discussion


Honestly why has it been so stupid with iPhones , never should be that hard, I got mine thinking it be easy. But after talking to apple a few times and them not even knowing why I just gave up. Wen my contract is up bye bye apple

Did this help? Go to the message, sign in, and reply

Start a new discussion in the same community

Apple Support Communities

Re: iPhone 5 wifi issues

created by lucaros in Using iPhone - View the full discussion


I have been following this discussion in the last 3-4 months, since I have been experiencing wifi malfunctioning with my iPhone 5 (bought in NY in January 2013) after updating to iOs 7.


After trying all the possibile fixes of tricks I went to an Apple Store here in Italy where I live and after some hardware tests they said wifi seemed to be working fine, whereas the battery needed to be replaced (which tehy did). I insisted and explained the wifi behaviour and they said to go home and restore the phone, set up as new device, and eventually come back to the store in case it didn't help. In fact they were in denial of the problem.


I went back home and restored, the isuee was persisting. After consultations with Apple support, I came back to the store and asked for replacement of the phone. I made it very clear that I wasn't to buy their story that everything was ok with the phone and it was my wifi network's fault (it was not, no matter what the hardware tests say, since at home I have other 3 iphones, one iPad, two macs and other stuff normally connecting; plus no other wifi network was working fine with the broken iPhone 5) and failing replacement I was to send them a formal notice to fulfill the warrantly (I am a lawyer and don't need to pay anybody to do that for me) and to inform of their unlawful behaviour the consumers' associations (Apple did have some troubles with the italian antitrust agency for AppleCare and other issues). The Genius came back after a few minutes (I think he did consult with someone else) and said they did not recognize the problem, but the were to replace the phone anyway as an exception.


Now I find it pretty funny: we don't aknowledge the phone has either software/hardware issues (which surely is the case), but as a matter of generosity we replace it...


One last thing: since my iPhone was the american model and I was looking for replacement in Italy, I had to wait a couple of days for an american phone to arrive. Therefore it is definitely not true that they do not repair/replace different models in other parts of the world, as I have always thought and been told.


In the end, if you are within the warrantly limits, ask for replacements after having tried to restore and set up as new device. And lastly, don't be that afraid to buy the phone abroad, since at least in the first year of limited warrantly they do not deny repair or replacement, unless they are trying to fool you...




Re: iPhone 5 wifi issues

created by ssiao in Using iPhone - View the full discussion


I have another potential solution. It seems to be working for my iphone 5 for now. It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone.


I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone. Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender.

Re: iPhone 5 wifi issues

Saturday, February 08, 2014

created by mmp1964a in Using iPhone - View the full discussion


My potential solution is this: I'm done. Finished. Will take it to the Apple store (still within warranty). I want a new phone, and I don't want to hear a lot of BS about router settings, etc. I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all. And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple. Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them. Look at what corporate bloat and arrogance did to Sony. Exiting the ecosystem will be painful, but it can be done.











robertofromts

Re: iPhone 5 wifi issues

Feb 9, 2014 8:24 AM (in response to lucaros)

Thanks very much for your information.

I own an iPhone 5 and I have WIFI problems and misfunctions.

As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.

I'll let you know.

Yours

Robertofromts

Feb 10, 2014 11:39 AM in response to mmp1964

Dear mmp1964,


I agree completely. Exchange if possible and test at the apple store, right out side the building, on your way, etc. Attempt to do it within your warranty period, most likely one year, and then be careful with Foxcom (Chinese) products, they seem to be coming out sabotaged. Please read these attached iphone 5 users' experiemces.


intuitionist


Dear mvish86,


If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.


You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.


I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.


Your iphone 5s gold enthusiast,


intuitionist aka Juan L. Blanco



Apple Support Communities

Re: iPhone 5 wifi issues

created by Manolisve in Using iPhone - View the full discussion


Hello guys, after several months of having the same issue , with iPhones 5 wifi. I found

That if you change the DNS of your connection in the iPhone to 8.8.8.8 this problem is fixed... Bye bye

· Using iPhone] - Re: iPhone 5 wifi issues [5y7v1i-5c2r7-ed5c0]

Actions

  • Apple Support Communitie​s Updates (discussions-updates@apple.com)

    Add to contacts

    12/14/13

    To: intuitionist

    Apple Support Communities

    Re: iPhone 5 wifi issues

    created by RGR028 in Using iPhone - View the full discussion


    I was having the same issue and found this post and followed the instructions. Problem fixed and my phone now connects to my home Wifi instead of using my carriers data package. This only took a few minutes to do, so I recomend giving it a try.



    BioTonic


    Re: iPhone 5 wifi issues


    Aug 20, 2013 8:57 AM (in response to tobifs)


    For those of you who have this problem, follow these steps.

    1. 1. Change your router settings from WPA2 - AES to WPA - TKIP. This will be the optimal setting for this issue.
    2. 2. On your iPhone go into Settings > General > Reset > Reset Network > Confirm.
    3. 3. For additional measures Update to Latest Firmware on Router and iPhone.
    4. 4. Enjoy.

    For those of you who dont know how to do this, google it. If you are using a linksys or cisco router, you can type 192.168.1.1 in your web browser to acess the settings. The user name and password should be admin and admin. Navigate to wireless settings and change security type to WPA - TKIP.


    General Information on the Issue:

    The issue is caused by the iPhone 5 not playing well with the wireless security incription WPA2 - AES

    No WiFi Security - No Loss

    WEP - No Loss

    WPA-TKIP - No Loss

    WPA2-AES - 70% Loss.
















    Sk8Dreams

    Re: iPhone 5 wifi issues

    Dec 20, 2013 10:49 AM (in response to intuitionist)

    I've been on this thread almost from the beginning, and have gotten my 5 replaced twice. The second time, I only had 2 days left on my warranty. If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues. If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:


    1 - Try your phone on multiple wifi networks, using different routers, and different security protocols. Keep a list of every one you try, and what the results are


    2 - Install Speedtest on your phone. Turn off cellular, and run Speedtest. Snap a screen shot of your results.


    3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW. This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal. Copy all your pix off the phone, save all docs elsewhere, backup and sync. Then do the restore as new. DO NOT RESTORE FROM A BACKUP. If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same. That was what got me my second replacement (credit goes to someone here who did that).


    4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems. Don't lie about it, they can tell if you have done this or not.




Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:47 PM (in response to aworo)

I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

Like (0)

Level 1 (0 points)

Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:55 PM (in response to Megachiller)

Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

Apple Support Communities

Re: iPhone 5 wifi issues

created by Megachiller in Using iPhone - View the full discussion


I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

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Re: iPhone 5 wifi issues

created by Knife01 in Using iPhone - View the full discussion


Dear Dutchmafia,

Impressed with controlled scenario test you performed, you may spent probably one or two hours doing that, unfortunatelly users are doing the work that apple engineers should do, and the worst thing is that apple is ignoring and care less this post and this problem, even I solve my problem replacing phone for a droid, some family members still stuck with this problem and can not take any action because are on contracts.


I'm just curious if any apple employee take a look of discussion posts in their site or it's just a way to play with users making them think someday will get supported, a way to relief frustration, maybe?


Apple, I'm really dissapointed, will you one day give support to your customers? if you haven't noticed we are a lot of them inquiring for it on this matter.

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Re: iPhone 5 wifi issues

created by cstrayer in Using iPhone - View the full discussion

I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.


The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.


But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

Re: iPhone 5 wifi issues

created by TJBUSMC1973 in Using iPhone - View the full discussion

ssiao wrote:


My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products.

AppleCare costs $69 for two years of coverage. And it also covers two years of technical phone support.

AppleCare Plus is $99, and includes damage replacement for up to two incidents.

The deductible for damage replacement under AppleCare Plus is $79.


Say you have an iPhone 5S 64GB. Retail price: $849. You purchase AppleCare Plus.

During the two year period, you end up needing to replace your iPhone 5S twice. You spend $158 in deductibles.


You've now spent $257 on the AppleCare Plus and the two deductibles. And you've received $1698 in replacement products. So far, you're up $1441. Minus the original $849, that's still up $592.


Now, add in the two years of over-the-phone troubleshooting assistance. While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved. That can add up quickly. Plus, Apple has to pay the Apple Support Advisors. You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.


So, how exactly is Apple making you spend $200+ on an extended warranty? And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?






Apple Support Communities

Re: iPhone 5 wifi issues

created by Megachiller in Using iPhone - View the full discussion


Honestly why has it been so stupid with iPhones , never should be that hard, I got mine thinking it be easy. But after talking to apple a few times and them not even knowing why I just gave up. Wen my contract is up bye bye apple

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Re: iPhone 5 wifi issues

created by lucaros in Using iPhone - View the full discussion


I have been following this discussion in the last 3-4 months, since I have been experiencing wifi malfunctioning with my iPhone 5 (bought in NY in January 2013) after updating to iOs 7.


After trying all the possibile fixes of tricks I went to an Apple Store here in Italy where I live and after some hardware tests they said wifi seemed to be working fine, whereas the battery needed to be replaced (which tehy did). I insisted and explained the wifi behaviour and they said to go home and restore the phone, set up as new device, and eventually come back to the store in case it didn't help. In fact they were in denial of the problem.


I went back home and restored, the isuee was persisting. After consultations with Apple support, I came back to the store and asked for replacement of the phone. I made it very clear that I wasn't to buy their story that everything was ok with the phone and it was my wifi network's fault (it was not, no matter what the hardware tests say, since at home I have other 3 iphones, one iPad, two macs and other stuff normally connecting; plus no other wifi network was working fine with the broken iPhone 5) and failing replacement I was to send them a formal notice to fulfill the warrantly (I am a lawyer and don't need to pay anybody to do that for me) and to inform of their unlawful behaviour the consumers' associations (Apple did have some troubles with the italian antitrust agency for AppleCare and other issues). The Genius came back after a few minutes (I think he did consult with someone else) and said they did not recognize the problem, but the were to replace the phone anyway as an exception.


Now I find it pretty funny: we don't aknowledge the phone has either software/hardware issues (which surely is the case), but as a matter of generosity we replace it...


One last thing: since my iPhone was the american model and I was looking for replacement in Italy, I had to wait a couple of days for an american phone to arrive. Therefore it is definitely not true that they do not repair/replace different models in other parts of the world, as I have always thought and been told.


In the end, if you are within the warrantly limits, ask for replacements after having tried to restore and set up as new device. And lastly, don't be that afraid to buy the phone abroad, since at least in the first year of limited warrantly they do not deny repair or replacement, unless they are trying to fool you...




Re: iPhone 5 wifi issues

created by ssiao in Using iPhone - View the full discussion


I have another potential solution. It seems to be working for my iphone 5 for now. It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone.


I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone. Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender.

Re: iPhone 5 wifi issues

Saturday, February 08, 2014

created by mmp1964a in Using iPhone - View the full discussion


My potential solution is this: I'm done. Finished. Will take it to the Apple store (still within warranty). I want a new phone, and I don't want to hear a lot of BS about router settings, etc. I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all. And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple. Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them. Look at what corporate bloat and arrogance did to Sony. Exiting the ecosystem will be painful, but it can be done.











robertofromts

Re: iPhone 5 wifi issues

Feb 9, 2014 8:24 AM (in response to lucaros)

Thanks very much for your information.

I own an iPhone 5 and I have WIFI problems and misfunctions.

As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.

I'll let you know.

Yours

Robertofromts

Mar 1, 2014 10:07 AM in response to virgoboy2004

Dear virgoboy2004,


I understand it can get very frustating. I have collected several solutions including the last one tpday Saturday 1st, 2014.


Just start from the bottom up. Good luck, I hope this works.


intuitionist


Dear mvish86,


If your iphone 5 is not getting decent wi-fi at home I would advise you to first perform a "hard reset", i.e. hold down the on/off button (upper right hand corner) AND the Home Button (fingerprint scanner) at the same time until the phone restarts. Let it restart completely, and check for wi-fi connectivity. Second, make sure your router is isolated (about three to five feet AWAY from anything electrical (we are testing, if it works you can then place it a little closer to other devices.) If need be you can try performing another hard reset, remember your iphone 5 works somewhere else, hence it has got to be your location at home.


You can even try to isolate the devices to a room where there are NO electrical equipment and then test your iphone. Let's remember wi-fi is completely dependant on distance, wall materials, in other words if you live in a house that has any masonry exterior, or sheet metal on inside the roof, or anything of that sort, that is what would be killing the signal coming from outside the house to your router and then weakly broadcasting to your phone.


I do hope these tips will give you a somewhat workable technique to allow you to enjoy your iphone 5 the way you expect it to. In my case the same afternoon that I received my iphone 5, I activated it and started noticing very poor wi-fi connectivity (I have got a killer Motorola Surfboard AC modem/router, an Intellinet N access point they do sit close by though), and poor wi-fi nonetheless. I got online, went to apple's website, read some forums, and found that this poor wi-fi connectivity on iphone 5's is common to many users. People were doing all kind of things with ip addresses, changing routers, etc, etc. Until I found a comment explaining what worked for him. Guess what? Perform a "hard reset" and viola! It worked for me as soon as I did the "hard reset" the very first time. I do hope it works for you too.


Your iphone 5s gold enthusiast,


intuitionist aka Juan L. Blanco




Sk8Dreams

Re: iPhone 5 wifi issues

Dec 20, 2013 10:49 AM (in response to intuitionist)

I've been on this thread almost from the beginning, and have gotten my 5 replaced twice. The second time, I only had 2 days left on my warranty. If a hard reset works for you, you are very lucky. Nothing anyone says here is going to work for everyone, because there are a few phones with hardware issues. If you think yours is one of them, you must take a few steps before going to the genius bar and asking for a replacement:


1 - Try your phone on multiple wifi networks, using different routers, and different security protocols. Keep a list of every one you try, and what the results are


2 - Install Speedtest on your phone. Turn off cellular, and run Speedtest. Snap a screen shot of your results.


3 - If you have tried everything (including updating to the latest iOS) and your phone's wifi is still unreliable, refuses to connect, drops the connection, or runs like mud, DO A RESTORE AS NEW. This is a big pain in the neck, and depending on how much you have on your phone, can take up to 3 hours to get back to normal. Copy all your pix off the phone, save all docs elsewhere, backup and sync. Then do the restore as new. DO NOT RESTORE FROM A BACKUP. If that does not fix your issues - Make a video of your phone running speedtest next to a few other iPhones, iPads doing the same. That was what got me my second replacement (credit goes to someone here who did that).


4 - Apple will be very reluctant to replace a phone that has not been restored as new because the software environment (your iOS, installed apps, etc) can cause the wifi problems. Don't lie about it, they can tell if you have done this or not.




Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:47 PM (in response to aworo)

I know, it's painful and it's making me angry. Every hotspot I've tryed works for 15 min then stops working. I'm now over in my data plan cause of this. Even at home now it says connected but won't do anything after few mins. I did hard reset just to have same thing. I have no idea about routers and stuff I just am like most and want to just connect. It's iPhone plain and simple but if u have an old one like my 3GS it has no issues. But we have 3 iPhone 5 phones and 2 don't like connecting the third one seems to work. This btw is my 4th cause I kept returning them cause of this issue. This latest one came right from china to me. I'm just so frustrated I got this to do the same thing as my old one but it's 10 times worse. Every hotspot everyday and apple stopped talking with me and won't honour there gift they gave me which now I can't get. So to all the iPhone lovers I used to be, but my contract upgrade is in less than a year and iPhone will be not one I choose next time. Cause a full year of this not working right makes me sad and angry

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Megachiller

Re: iPhone 5 wifi issues

Dec 31, 2013 2:55 PM (in response to Megachiller)

Oh the problem with apple is they dont know wats wrong, I spent to much of my time with this too

I was having the same iPhone 5 problems as everyone else - my phone used to connect to the home WiFi but all of a sudden stopped. It also wouldn't connect to other WiFis that it had previously connected to before. I knew my network was working bc my iPad and other iPhones were connecting just fine.


The thing is, this is the second iPhone to do this to me! The Apple store replaced the first one when I told them about the connection issue - didn't even bat and eye, kinda like they were expecting it. I went in today with my malfunctioning phone and was told it was out of warranty (don't get me started... a known hardware issue should be covered outside of the warranty) and would cost $300 to replace the phone.


But get this - my phone could connect to the Apple Store WiFi!!!! So in one last ditch effort to try to fix the problem, I got an AirPort ($99) and now the phone connects to WiFi. With the network card in the phone defective/damaged it seems like the AirPort is sensitive enough for it??? IDK - at least I didn't have to sacrifice a chicken!

Re: iPhone 5 wifi issues

created by TJBUSMC1973 in Using iPhone - View the full discussion

ssiao wrote:


My gut felling is that Apple is not happy with the billions they make, they want to make tens of billions by forcing customers to pay $200+ more on extended warranties for their unreliable products.

AppleCare costs $69 for two years of coverage. And it also covers two years of technical phone support.

AppleCare Plus is $99, and includes damage replacement for up to two incidents.

The deductible for damage replacement under AppleCare Plus is $79.


Say you have an iPhone 5S 64GB. Retail price: $849. You purchase AppleCare Plus.

During the two year period, you end up needing to replace your iPhone 5S twice. You spend $158 in deductibles.


You've now spent $257 on the AppleCare Plus and the two deductibles. And you've received $1698 in replacement products. So far, you're up $1441. Minus the original $849, that's still up $592.


Now, add in the two years of over-the-phone troubleshooting assistance. While you get 90 days of free assistance with the purchase of a new iPhone, after that, it costs $19 per call/issue for non-hardware related issues that are successfully resolved. That can add up quickly. Plus, Apple has to pay the Apple Support Advisors. You could call in every month, get free assistance, and that would normally cost $399 for 21 out-of-pocket support sessions.


So, how exactly is Apple making you spend $200+ on an extended warranty? And how exactly is this warranty making them so much money, when you can end up getting $1698 worth of replacement products for $257?

Re: iPhone 5 wifi issues

created by ssiao in Using iPhone - View the full discussion


I have another potential solution. It seems to be working for my iphone 5 for now. It involves fixing the symptom, not a cure though, but a much cheaper option than paying > $200 to replace the phone.


I got a wifi range extender from amazon for 30 bucks and have hooked it up in the area where we commonly use the phone. Though my older vesions of iphones and ipads work fine without the wifi range extender, iphone 5 cannot catch wifi signals without a local boost from the range extender.

Re: iPhone 5 wifi issues

Saturday, February 08, 2014

created by mmp1964a in Using iPhone - View the full discussion


My potential solution is this: I'm done. Finished. Will take it to the Apple store (still within warranty). I want a new phone, and I don't want to hear a lot of BS about router settings, etc. I'm typing this on an iPad mini that gets 30 down and 5 up, while my phone gets 2 up and 1 down, if it connects at all. And if I don't get a new phone, or the new one has the same problem, then I'm done with Apple. Right now Apple is obviously more than fine - but if they continue to fall down in this and other areas, someone will come along and unseat them. Look at what corporate bloat and arrogance did to Sony. Exiting the ecosystem will be painful, but it can be done.



robertofromts

Re: iPhone 5 wifi issues

Feb 9, 2014 8:24 AM (in response to lucaros)

Thanks very much for your information.

I own an iPhone 5 and I have WIFI problems and misfunctions.

As I own also an iPad 2, an iMac 27 and a Macbook air, all connecting perfectly to wifi, I will ask to have a new iPhone 5 replacing my one, hoping first of all in th replacement and secondarily that the new one will work better.

I'll let you know.

Yours

Robertofromts


Re: iPhone 5 wifi issues

created by mmp1964 in Using iPhone - View the full discussion


My Wife also has an iPhone 5. I can put mine and hers side-by-side, run SpeedTest and get 30 down and 5 up on hers, then get maybe 1 down and .5 up on mine. Same results with my Son's iPhone 4s, my iPad mini, etc. etc. There is a hardware defect of some of these units - end of story.

Re: iPhone 5 wifi issues

created by Megachiller in Using iPhone - View the full discussion


I will not get another apple product now, after months of iPhone 5 issues and them never to understand there product ***** now. Why does my old apple 3GS seem to like being stronger and even faster than iPhone 5 ? The wifi strength and connection is crap on the iPhone 5 and it's cost me more data now. If it does connect u have to be fast cause after 10 mins it will stop connecting. It's a joke and lost all my faith in this junk. There are better products now than apple the end

Re: iPhone 5 wifi issues

created by Jonbarker67 in Using iPhone - View the full discussion


Wifi problems with iPhone 5

My phone was not picking up wifi for 5 days and I tried everything, such as forgetting network, resetting network settings etc, but nothing worked. I contacted 02 and they were about to send me a new phone. I backed up all data from the phone to iTunes in preperation for the new phone... I don't why, or how, but this has fixed the problem. Back to normal...strong signal and happy again! I hope this helps if anyone is having the same issue.

How to fix iphone5 wifi issue

Iphone 5 is facing many issue over WiFi usage. Similar problems are encountering in iphone 5s.

If your iphone5 or 5s is not able to find out a Wi-Fi network or loosing WiFI signal strength , please try to do following troubleshooting steps.

Finding a Wifi Network for iphone: Go to Setting -> Wi-Fi to choose available network, if you can’t find any network, you can get close to the wireless router to try again. Even this still don’t work , reset the network setting by going to Settings > General > Reset > Reset Network Settings.

Connecting to a Wifi Network for iphone: Please verity that your Wifi is up and password is also correct, for the passwords c. If everything is OK , but if you are not able to connect the Wifi from your iPhone 5S or 5, to fix this Wifi problem by going to General > Rest > Reset Network Settings

There are reports where iPhone 5 users are getting slow speeds on connected to Wi-Fi.

Here are two fixes to try :

  1. Enter Manual DNS: It seemed to help many user. To do that go to Settings -> Wi-Fi and touch the blue arrow presend in front of connected Wi-Fi network. Press DNS and enter Google DNS server address it can be either 8.8.4.4 or 8.8.8.8.
  2. Router compatibility issues : To try this you need to change router security setting. It can be thatWPA2 W-Fi security is causing the problem. Switch to WEP security or removing password security can remove Wi-Fi speeds and connectivity issues.

Some of above fixed are working for some user. Please tell me either of these worked for you.


<Images Edited By Host>

Sep 25, 2012 10:14 PM in response to Island Man JC

I was hoping I was getting the DNS lock as described on page 40 but to no avail. For me what happens is I connect my iPhone 5 (white - 32 G) to my home network which is WPA2 AES encryption and it works just fine, downloading speeds that are close to what my Mac Book Pro gets. When my phone locks for a few minutes and I turn it back on and try to surf there is no connectivity (even though my wifi indicator shows full bars). The only way I can get it back is to turn the wifi off and back on again. This issue sounds just like the DNS lock but I tested it when the packet loss was occuring by going to google via IP and it still failed. 😟

Below picture was taken after about 30 seconds of spinning.

User uploaded file

Sep 27, 2012 1:58 AM in response to borzy

Just to offer a counter experience. My iPhone 5 is the black 32GB model bought on 21 Sept. I have had no real problems with the wifi as such and it is able to catch the wifi at home and work (both secured) without problem. At home I have an Airport Extreme with WAP2. Internet access is good and fast - upload and download speeds are at par with my laptop. My older iPhone 4 and iPad are also connected. I don't have details of the work wifi but the iphone 5 recognises it everytime and logs on without problem. I had a few niggling issues withtrying to get it to sync with iTunes over wifi but that seems to be better now (not fully resolved but that's a different story).


My phone firmware is 1.00.16


Some of the details of the phone from this website http://www.chipmunk.nl/klantenservice/applemodel.html/ are:


User uploaded file



Hope this helps in some way.

Nov 16, 2012 1:58 AM in response to tobifs

Hi all, I just found a solution to this wifi problem, this may not apply to all though.

I've tried every single so-called solution on forums and the only one that worked for me is changing router settings. This is the screenshot

User uploaded file

It was previously WPA with AES only, I changed them to those in the screenshot. Hope this can help some of you. Good luck 😉

Nov 26, 2012 7:54 PM in response to tobifs

I have the same issue - painfully slow wifi on my new iphone5. If i want to do anything I have to shut wifi off...


The speedtest.net below shows most of the story - the first test was done with wifi, the middle two over 2 bar ATT LTE connection and the last again with wifi. There is a major issue sending data requests out (0.01-0.02 MBPS!!???). Also, the test only shows the peak download speed. In wifi mode, the download speed would drop to zero for most of the test. Download the speedtest.net app and try yourself. FIX THIS ISSUE APPLE.


Image included:

User uploaded file

iPhone 5 wifi issues

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