iPhone 5 Camera Horrible Purple Lines Down Pictures!

I also have the same issue with my iPhone 5 and i just go to the Apple Service Provider. I got a replaced iPhone

This is a problem with every iphone 5 . No matter how many iphone 5 you replace it will come in each and every phone when you use camera in 2g in low network or at times using imessage.

My iPhone 5c has got the same problem at the first week.

The rear cam shows purple then blurry finaly blackout and freezing.

I have rebooted, reset the setting and restore the complete OS.

But it doesn't help.

I'll send it back to muthafucka Apple store.

I've been getting the same blurry purple lines on my iphone 5.

The first time I sent it to the service provider, they kept my phone for 10 days and dismissed the issue saying it is non-existent, and that I would have to show them 'proof' of the blurry lines issue. After a couple of days of receiving it back from the service provider, I got the blurry lines again, and this time I managed to capture a photo of it.

I sent the phone back to the service provider with the photo, but now they've dismissed this issue saying it is caused due to 'environmental' conditions, and therefore they cannot do anything about it or issue me a replacement phone.

I'm extremely frustrated and don't know what to do about this.

Very disappointing and shameful service from Apple!

Your iphone 5c is getting this problem while ure are using cellular data or its happening when u are not using cellular data than also because mine is happeng when using cellular data i am waiting for ur reply...

This is a known hardware issue. Take your phone to the Apple store (make an appointment), and they'll replace your phone if the warranty hasn't expired. That's what they for me.

Liam.Slack: My phone is under warranty. But the service provider is refusing to accept that this is a hardware issue, and is instead blaming it on 'environmental' conditions. I even emailed Mr. Tim Cook about this, who referred this case to his Executive Relations in Ireland, Mr. Steffen Morr. After several arguments with him, he too is refusing to accept that this is a known hardware issue, and is also blaming it on 'environmental' conditions! I then told him about this discussion in the support community, and his answer to that was, "anyone can write any nonsense in the support community, therefore you cannot believe what people say or discuss in that."

He's either racist towards Indians, or just doesn't care about the grievances faced by loyal customers!

Jai baba: Mine is a 5, not 5c. And I haven't really paid attention whether it happened while using cellular data. Will check and let you know.

Well i cant say about 5c. But o would like to know how did u contact Mr Tim Cook?? Did he replied to ur email

P@rth: I contacted him through a friend of mine. It's confidential, therefore I cannot give you the details. Sorry.

No its not. The purple line issue seem to be a hardware defect, I had one iPhone 5 that did that then the replacement was fine. 2G has no effect on taking a picture, considering thats pretty much the extent of the signal around where I live I would be having a nightmare with my 5s. Please dont post FUD.

You didnt actually contact Tim Cook. Sending an email like that to the CEO alerts excutive customer relations, this is comman place in many companies. Also please dont name people from Executive Customer relations. If you have photos showing the issue they will swap your phone out within warranty.

killhippie: Sorry about naming people, didn't mean to.

Coming back to the issue, I did manage to capture a photo of the purple lines, and I showed it to them as well. But even after that, they are refusing to issue me a replacement phone. The warranty of my phone expires in a couple of days.

Is this a Apple Store? Dont take you phone to the service provider, take it to the Apple Store and show them. If they see it as an issue, and your handset has no water or other damage that could cause this, you will be given a replacent handset probably. I would phone up your nearest Apple store explain, and make an appointment today.

killhippie: Yes, this is an Apple store. We only have 1 store where I live.

The Apple store claims that replacement is only handled by the service provider, and therefore they have no authority over it. My handset does not have water or any other damage.

I just received my phone back from the store.

The service report given by the service provider states "Replacing the iPhone won't solve the issue. This is related to the environment."

I seriously cannot see the logic in that!

In which city do u live and ask them wat do they mean by due to environment. What causes this issue and send an image of your problem to this discussion