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FaceTime missing from iPhone 5?

I've heard that the iPhone 5 is supposed to have FaceTime. Mine was just delivered today. I've set it up and noticed that the FaceTime icon simply does not exist. Is there something I am missing? How do I make it appear. I even asked Siri and it said "It doesn't look like you have an app named "FaceTime".

iPhone 5, iOS 6, FaceTime

Posted on Sep 28, 2012 11:14 PM

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Question marked as Top-ranking reply

Posted on Sep 29, 2012 6:12 AM

FaceTime is not an app on the iPhone. First, go to Settings>FaceTime and make sure that it's turned on and has activated. Then, if you wish to call someone using FaceTime, find their entry in your Contacts and tap on the "FaceTime" button.


Best of luck.

70 replies

Sep 29, 2012 5:23 PM in response to designerwlm

designerwlm wrote:


Thanks. Any idea why they would do it that way? An app is a far more logical and intuitive solution, especially for iPad users.

FaceTime is an app on the iPad and on the iPod Touch. I can't say for certain why Apple made that choice. However, it seems logical to me that all calls, whether traditional calls or FaceTime should be made from the Contacts app or the Phone app.

Apr 6, 2013 2:40 AM in response to designerwlm

Correction about FaceTime, UAE does not ban FaceTime as per the UAE communication regulatory authority they allow VoIP and FaceTime but its up to ISPs to ban or enable the service, unfortunately if you buy an iPhone from etisalat or du in UAE FaceTime will be disabled, they asked apple to disable FaceTime and it will not show in the menu if you are in UAE but if you travel from UAE to Kuwait or Jordan if you change the SIM card to a local provider FaceTime will directly pop up in the settings menu after a small settings change sent to you by the provider as the local providers did ban it for a month or 2 then enable it to all their subscribers but if you go back to UAE FaceTime will disappear from the menu at the minute you insert the local provider SIM card.

I hope this help, ask etisalat and do to enable this useful feature

Apr 6, 2013 2:42 AM in response to KiltedTim

Correction about FaceTime, UAE law does not ban FaceTime as per the UAE communication regulatory authority they allow VoIP and FaceTime but its up to ISPs to ban or enable the service, unfortunately if you buy an iPhone from etisalat or du in UAE FaceTime will be disabled, they asked apple to disable FaceTime and it will not show in the menu if you are in UAE but if you travel from UAE to Kuwait or Jordan if you change the SIM card to a local provider FaceTime will directly pop up in the settings menu after a small settings change sent to you by the provider as the local providers did ban it for a month or 2 then enable it to all their subscribers but if you go back to UAE FaceTime will disappear from the menu at the minute you insert the local provider SIM card.

I hope this help, pressure etisalat and do to enable this useful feature

Apr 6, 2013 3:56 AM in response to Devil-109

The UAE and KSA governments require that Apple permanently remove Facetime from iPhones sold in that country as a condition of doing business there. It will never appear, even if you leave the country.


On iPhones sold in other countries in the Middle East that do have Facetime, it may be disabled when using it outside the country of origin.


The behavior you describe indicates you have a gray market phone from outside UAE that was illegally imported and sold there.


I don't know what you think is going to pressure anyone into enabling anything. Complain to the government.

FaceTime missing from iPhone 5?

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