Level 2

257 points

App updates not showing in App Store

Ever since I updated my iPhone 4S to iOS 6, the App Store has not been showing updates properly. Periodically, it will show a badge indicating that there are updates for apps available. But when I open the App Store, I see this:

If I tap on another tab, like Charts or Featured, and then come back to Updates, it still says all apps are up to date. I have to force quit the App Store app (double tap Home button, tap and hold on App Store icon then tap the minus sign, then hit the Home button again) and then open it again in order to see this:

A similar thing also happens sometimes when there is no badge, but I decide to go in to the App Store to manually check for an update. It will show no badge on the Updates tab, and the main screen says all apps are up to date. But when I force quit App Store, and open it again, it will show updates are available.

Prior to iOS 6, we could tap on the Updates button and it would force a refresh and check for updates again. That no longer seems to be the case. That in addition to it intermittently or incorrectly showing updates makes it difficult to know if app updates are actually available.

Is this just my iPhone or is anyone else experiencing something similar? Either way, does anybody have a solution?

iMac, OS X Mountain Lion (10.8.2)

Posted on Oct 11, 2012 2:27 PM

129 replies

Feb 18, 2013 1:12 AM in response to mrbofus

I am having same issue since today itself .. iPhone 4, iOS 6.1 and I can't see the updates.

Tried with 3G and Wi-Fi both .. what is it?? very annoying

dr.nixon

Level 1

17 points

Feb 21, 2013 8:18 AM in response to Fordzilla

If the issue is with an iPad, try this workaround: Open App Store, look under "Purchased". Apps that are up to date will have an "Open" button, while apps with updates will have an "Update" button instead. It worked for me. However there is apparently no way to do this on an iPhone, as there is not a separate "Purchased" section (it loads under Updates, which I cannot get to show anything at all on either device).

Feb 21, 2013 9:07 AM in response to CaroleMc

Closing all running apps, as suggested, worked for me!!! iPhone 4S running OS 6.1.1.

Feb 21, 2013 9:07 AM in response to mrbofus

It might be an Apple issue? I was having the same problem on my iPad and iPhone. But after about 30min, i can now see the updates. I did not reboot or do anything. It stopped working after I updated to IOS 6.1.2. For about 30min, I could not see anything in the Update tab. But now updates are showing up.

Feb 21, 2013 9:08 AM in response to mrbofus

The only way i was able to update and get rid of the stupid badge #s was to manually connect my phone to itunes on my macbook to get the updates going. I'm really annoyed with latest software update, so many problems with battery life, apps and connecting to my cell service provider on 3g.

SergZak

Level 6

10,672 points

Feb 21, 2013 9:14 AM in response to GoBlue2013

GoBlue2013 wrote:

It stopped working after I updated to IOS 6.1.2.

I doubt it has anything to do with the 6.1.2 update since I'm still running 6.1 and I also have the problem. It's likely that the issue is on Apple's end, maybe server related.

miket67m

Level 1

0 points

Feb 21, 2013 9:15 AM in response to apples4dummies

I had to fix this the same way, though it was from a MS Laptop over wifi. Open iTunes, update all apps then sync with devices.

SergZak

Level 6

10,672 points

Feb 21, 2013 9:23 AM in response to miket67m

UPDATE:

All is working fine now. I didn't have to reset network settings or anything like that. It just started working...at least here on my end.

Feb 21, 2013 9:24 AM in response to mrbofus

im trying to update my software and after backed up it just stop!!! im trying to recover my phone and it always kicks me out!!! Now i cant use my phone at all!!!

Feb 21, 2013 9:26 AM in response to mrbofus

can someone help me please havent slept since i got home from midnight shift and i have to sleep to go back to work 😟

WildWex

Level 1

11 points

Feb 22, 2013 12:22 PM in response to mrbofus

While you're in the Apps Store application, you might need to PRESS AND HOLD the 'Updates' button before the updates appear. (iPhone4s, iOS 6.1.2)

Feb 22, 2013 11:43 PM in response to mrbofus

This only started happening to me a couple of days ago but I note that it is now happening across multiple devices.

I've tried all of the suggestions above without any luck. One thing I do notice is that I get a short indication that the app is looking for the update data and then stops after two spins (for the want of a better description), displaying nothing. I need to get some sort of idea of what this problem is as I manage a fleet of 100 iphones and no doubt users will be asking questions before too much longer.

I've also tried forcing through iTunes but iTunes has become unstable on my pc since the recent update. Sigh...

I'm on iPhone 5, iOS 6.1.2. The phone only got turned on for the first time 3 days ago.

Mar 3, 2013 2:24 AM in response to Mad_Ranga

And after 2 weeks, the problem resolved by itself. All I can think of is that loading from the store was delayed sufficiently for the app to fail to display the data. Given the strength of the network my phone is on, it certainly wasn't a network issue.

Asat0rr

Level 1

5 points

Mar 6, 2013 3:26 AM in response to mrbofus

Having a similar problem woth my iPhone 4 on iOS 6.1. Except that it doesn't say no updates, the updates tab is completely blank. Even the purchased menu option isn't there. The app store badge is there though saying there are updates but i just can'y get them from the phone. The only way to update appe right now is to dowload them on itunes and sync the phone.

Whenever i open the store/updates tab, the internet usage symbol pops up in the status bar and vanishes but nothing shows up in the updates tab.

Mar 6, 2013 8:24 AM in response to Asat0rr

Have exactly the same issue (iPhone4S, iOS 6.1.2, Sweden), started suddenly feb 26, still ongoing. Update possible with iTunes and sync to iphone. But problem with blank page showing nothing on update tab remains.

I think it´s an iOS and/or an App-store problem..?? Nothing works for me to solv it. Not even standing on my head whisteling the national anthem 😉

Think it's for the best to lay back and relax to see if the issue fixes it self in time...

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App updates not showing in App Store