My App Store shows a blank white screen no matter what i do - any way to fix this?

My app store function only returns a blank, white on featured, search, or any of the icon choices at the bottom except upgrades. All app store functions worked fine until today. I had upgraded to iOS 6 a few weeks ago. I've reset some functions like Network settings and restarted the phone among countless other trouble shooting actions, but nothing has worked. Does anybody know how to fix this??

iPhone 4, iOS 6

Posted on Oct 14, 2012 4:42 PM

Reply
69 replies

Jul 29, 2013 8:31 AM in response to Robobro

I still have the white screen on app update -- and the number of updates keeps growing. I cannot do the updates. And it's on two ipads (an iPad 2 and a mini). I've tried all the suggestions I could find:

1. Turning off "Genius" did not work

2. Going to Purchases and manually updating did not work (no updates listed)

3. I switched International Languages from English to British English and back -- did not work

4. I set the clock forward a year -- did not work

5. I signed out of the App Store and then signed back in on the Purchases screen -- didn't work

6. I am on the latest IOS v6.1.3. Not working!

All of these (unrelated?) solutions seem like non-sensical. I've even faced the iPad to Redmond and chanted my Apple ID. No luck. Surely some wizard at Apple has figured out by now what the problem is, right?

This is totally annoying. Any fix, would be greatly appreciated.

Thanks to all in the Apple Community trying to help.

Jul 29, 2013 12:27 PM in response to Mychilmao

I had the same issue on my ipad with version 6.1.3 and after trying everything that people wrote here, I still had the problem. I finally decided to go to Settings > General> Reset> Reset all settings. It doesn't delete your data it just seems to reset all the setting like wallpaper, etc. As of right now, it worked. I'm hoping that it doesn't resurface. Yes it's a pain to change all the settings the way I had them, but I don't have to stare at the 37 updates on the app store icon.

Jul 30, 2013 1:27 PM in response to mhallkc

I guess I "spoke too soon" ..... the "fix" suggested by JoshuaS1998 worked for me exactly 2 times. Then, the third time an update came out for an application, his fix no longer worked/works. :-( I believe that the issue has to be on Apple's end, so I will wait it out for a while to see if they come up with a fix that works and is permanent.

Jul 31, 2013 7:12 AM in response to summer-sailor

An update to my post of two days ago. Magically, both iPads (an iPad 2 and a mini) updated just fine this morning. After I did the reboot, language change, sing-out-sign-in to the app store, bump the time by one year, turn off the Genius update, faced west towards Redmond and chanted my Apple ID, etc., etc, (over the last two days) and nothing worked ... it mystically worked this morning. What changed between last night and this morning on my two un-used iPads? Well, nothing changed here -- both iPads were idle. So, I can only guess that the change was back in Redmond (we are all clients to their server). Perhaps someone rebooted the Apple App Store authentication server or actually fixed some code on it. I believe the problem was at Apple. Since nearly all of the reported 'solutions' somehow involved the iPad being forced to re-authenticate to the App store (and it sometimes worked), this seems to my simple mind to have been the problem all along.

Thank you, Apple, for the Magic. 8-)

Jul 20, 2015 9:37 PM in response to Robobro

HI guys , I am having ios 8 at the moment and the app store was working fine till day before yesterday , yesterday when I opened it , it said that " cannot connect to app store " so I left it as it was , today I opened it again and now the error message is no more there however now the app store screen is blank and I cant install or search for any app at all :/ PLEASE HELP ME , I already tried every suggestions in this thread :/

Oct 2, 2015 7:43 AM in response to Robobro

My app store function only returns a blank, white on featured, search, or any of the icon choices at the bottom except upgrades. All app store functions worked fine until today. I had upgraded to iOS 9 a few days ago. I've reset some functions like Network settings and restarted the phone among countless other trouble shooting actions, but nothing has worked. Does anybody know how to fix this??

Sep 18, 2016 6:13 PM in response to JoshuaS1998

my i-tunes store showed the blank white screen today 19/9/2016, and i didn't know what to do, so looked it up and saw this, did what it said, signed back out of i-tunes and within a few seconds of signing back out, the store was back up and running, as i was in the middle of looking up movies and making a list of what i want to see/get and wondered what the heck happened when i saw a white blank screen lol, but now it's fixed i can go back to it hehe, so thank you for the fix, its appreciated!

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My App Store shows a blank white screen no matter what i do - any way to fix this?

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