Macbook pro retina flicker

Dear Support,


I bought a Macbook pro retina recently, and now the screen keeps flickering, and is very annoying.

I am not sure how to reproduce it, when it happens, it will have horizontal lines cutting across the screen very quickly and disappear.

It happens randomly across all application.


It is the same as,

http://www.youtube.com/watch?v=Oq0l-bHmSYE


I have updated all patches, and still doesn't help.


Could you please advice how to fix it? Do i have to send it back?


Kind Regards

Andy

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Oct 17, 2012 6:10 AM

Reply
249 replies

Jul 31, 2013 12:15 AM in response to YCLAM

Update.... Went to the repair shop -- they suggested the replacement of the logic board and told me that it is probably a faulty Intel HD 4000 card. Since the card is solded onto the board they have to replace it. Beacause this happened after 10 days they should be replacing the computer with a new one. Hope this helps anybody.

Aug 13, 2013 3:35 AM in response to YCLAM

Just chiming in, I have the flickering as well.


Have tried repairing color profiles, resetting SMC, PRAM. Nothing helps. Definitely seems hardware related, I've seen this in Windows as well.


I remember the first intel-MBP I had got a burned GPU — the screen just went black, but the computer still worked. Apple did a free repair for all those affected outside the warranty. Could this turn out to be something similar, if it's happening to a lot of computers?

Aug 16, 2013 7:15 AM in response to YCLAM

I have had the same issue: My MacBook Pro Retina 15inch screen has been flickering whenever I used WiFi. The flickering goes away when I turn off the WiFi. After bringing in my MBP to the apple store twice, they told me it may be due to the WiFi antenna embedded behind (inside?) the monitor that is causing the flicker. Since the flickering showed up within one year from purchase they replaced the screen for free, and now the flicker does not show up at all. So in summary, the problem (at least for my case) seems to have been a hardware problem with the screen. Hope this helps anybody.

Aug 27, 2013 10:29 AM in response to YCLAM

I've had a strange split second flicker since receiving my macbook pro 15" retina in 2012. It only happened once an hour or less but it drove me nuts since i knew it was probably a hardware issue. It happened very randomly and once i found you're thread i called apple and they told me to reset the pram and other boot stuff which never eliminated the problem (came back after a while). I finally was redirected to an apple store. I explained the problem and they were very courteous. I never was able to duplicate the problem in store nor film it. They first did diagnostic which reveiled nothing was wrong and was a litlle bit dissapointed since i knew the problem would come back which it did. I came back the day after and they took in the computer to replace the screen. I am happy that they took my word for it since i am having no problem with the flicker since the replacement of the clamshell. thanks apple!

Sep 18, 2013 6:06 PM in response to YCLAM

I am having the exact same problem of screen flicker. The flicker comes and goes, but seems to be coming more frequently.


Some have said it is related to WiFi interference. But I have tried turning the WiFi off on the lap top completely and I still get the screen flicker.


This Macbook Pro Retina is an almost $5,000 machine! Amazing to me that Apple does not atleast have strict quality controls on lap tops that are this expensive.


If they really cared about their customers more than they do about the hedge funds that hold their shares lately, they would do a recall on these Macbook Pro Retina lap tops. I suspect the only way to get their attention is to do a class action law suit. Of course, that's not something I want to get mixed up in, I just want my $5,000 lap top to work properly. It is less than a year old.

Sep 19, 2013 1:37 PM in response to Barry Fisher

Feeback, sure. I bought a top of the line lap top precisely because sending it back for repairs is not an option. Try doing that when you travel 40 weeks per year - it doesn't work. Checking the forums and commenting because I am hoping someone has a fix.


I have counted on Apple's quality for 10 years. Just disappointed they dropped the ball with the Macbook Pro Retina.

Sep 19, 2013 2:21 PM in response to Eximio

Even though I am extremelly disappointed about the fact that my Macbook Retina flickers, I understand that there isn't a company out there who makes the perfect product. A product that is in perfect working condition 100% of the time, even though it might be brand new, is just fantasy. We are the 1-5% or whatever that range is, and it *****. What I do agree with is that the company should compensate accordingly when things break while the product is under warranty.

Oct 7, 2013 1:49 PM in response to kekiwill

I have a late 2012 MBP Retina and I'm getting the flickering. It seems to affect the lower half of the screen and consists of brief displays of window title bars that should be at the top of the screen. I have changed the permissions on the files as described above, but I'm not hopeful about that. When the problem comes I can stop it by angling the screen back a bit further, or by pressing on the black plastic part of the hinge under the screen. It's got to be a cable pinch.


Chris

Oct 12, 2013 9:57 PM in response to showerkv

My Macbook Retina Pro 13" has started flickering and it was getting worse. I read the 12/15/2012 post by showerkv and oddly enough I had the exact same two files causing error messages. I followed the advice and was able to repair the files. It is early yet to be certain but the flickering that was happening every couple seconds has now completely stopped. I hope that this really fixes the problem in a permanent way. But at least for now... so far so good.


Thank you for the advice!

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Macbook pro retina flicker

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