Macbook pro retina flicker

Dear Support,


I bought a Macbook pro retina recently, and now the screen keeps flickering, and is very annoying.

I am not sure how to reproduce it, when it happens, it will have horizontal lines cutting across the screen very quickly and disappear.

It happens randomly across all application.


It is the same as,

http://www.youtube.com/watch?v=Oq0l-bHmSYE


I have updated all patches, and still doesn't help.


Could you please advice how to fix it? Do i have to send it back?


Kind Regards

Andy

MacBook Pro with Retina display, OS X Mountain Lion (10.8.2)

Posted on Oct 17, 2012 6:10 AM

Reply
249 replies

Oct 23, 2013 2:49 PM in response to YCLAM

I've seen a couple of posts in the support community regarding this issue. I first noticed my display flickering on a very infrequent basis about 6-9 months ago. My MBP 15" is one of the first ones made - ordered it when it was released. Before that time, I never had any issues with display quality. In the last month or so, I've noticed a marked increase in the frequency of the display flickering. I'm in the military and currently deployed. So, my setup here is much different than at home. At home, it was connected to a TB display, as well as a bunch of other peripherals. Here, I only have it connected to an external HD.


I tried the above solution; however, the display is still flickering and seems to be getting progressivly worse. If you watch the flicker very closely, you will see a title bar pop up momentarily on the lower 1/3 of the screen - seems the flickering happens about every 2-3 seconds now.


If anyone has any other ideas and/or solutions, I would really appreciate it. My MBP is outside of the warranty period right now. I sure would be disappointed though if my $3K laptop craps out before it hits 15 months old. 😠

Oct 24, 2013 6:11 AM in response to berenErchamion

Wow! I turned off the wifi and the flickering stopped.


Anyone know if Apple is going to address this fault? I'm unable to find a setting to mitigate this flickering with the display. I wonder why this has progressively gotten worse?


My computer is outside the original warranty period of course...not sure if there is anything they could do to fix it anyway.

Oct 24, 2013 6:15 AM in response to SB7523

I had this problem a while ago, and I brought it into the Apple Store. They just reset the clamshell. It has to do with a wire being pinched, you really need to ask for the best person at this because its very easy to pinch. Anyway... they will most likely do a recall in 3-5 years on our model. It's a flaw in the design of the clamshell and body. But it's nothing more than that, very simple fix but could take a couple tries.


I haven't had flickering in 10 months since the fix.

Oct 29, 2013 1:33 PM in response to YCLAM

My problem is when I go over the dock it shudders, when I scroll down on a web page it shudders, when I swipe between screens (homescreen to iTunes) it shudders and lags, it pretty much happens all over I uninstalled adobe because it only started happening after I updated but then it came back nothing seems to help I live over 350 miles from the closest apple store does anyone else have this problem?? I only use this computer for school all of my games are directly from the apple APP store I do not download from 3rd parties Ive tried repairing the disk, restarting the computer, switching to a different user all of these do nothing.. HELP!

Nov 20, 2013 5:26 AM in response to Rnelson24

I have absolutely isolated the flickering on my display to wifi interference of some sort. The flickering comes and goes...at times will be very frequent...and others rather infrequent. I'm assuming that this is because of how my router likes to jump around to different channels in auto mode. It's also possible that the dual band feature of the wifi I use causes interference.


One thing that is very certain is that when I turn my wifi off, the flickering stops.


I'm not sure what Apple is willing to do. For my situation, my computer is past the warranty period, but I'm currently out of the states and unable to bring to a genius bar.


I would like to think that Apple will stand behind a faulty design in their product and fix it regardless of the warranty period since this doesn't seem to be a hardware or software failure.

Nov 20, 2013 5:29 AM in response to SB7523

A little more troubleshooting...manually changing my wifi channel seems to help for a while at least. However, randomly, it will begin again. If I change the channel again it will subside for a while. This is definitely a wifi issue and on the 2.4GHz band. I don't believe the same issue is occuring on the 5GHz band, however I don't have the wifi range I need with the 5GHz.

Dec 5, 2013 6:38 AM in response to YCLAM

This forum has been very helpful unfortunately it seems to only be a fix for the macbook air. Recently getting a new Macbook Pro Retina 15" i7 2ghz with 16gb ddr3 running the intel iris Pro 1024 MB graphics and an updated 10.9 STILL has this issues and it's beginning to be quite a bother at the office. Specifically I'm only using Photoshop Creative Cloud when it occurs. It's been significant at close zoom in's and with a brush between 6-15px.


Has apple sent any correspondence out about having this fixed for the retina mavericks using macbook pro's?

Any help would be greatly appreciated.


This is the direct thread where the macbook air's issues arose from.


http://forums.adobe.com/message/5451148#5451148

Dec 26, 2013 7:15 AM in response to YCLAM

There are a lot of defective MacBook Pro Retinas. The most frequent problems are fried logic boards, fight GPUs and displays with image persistence. Instead of honoring the warranty Apple's response is often to deny the problem and elete posts discussing it. THey just recently deleted a 20 post thread where I was discussing with others that have multiple fried logic boards. I'm now on the 4th logic board and Apple refsues to replace the computer. I'm told taht in some US states they are required by law to buy it back for the full purchase price after so many failed repairs.

Jan 7, 2014 5:46 PM in response to YCLAM

I have the same issue - Macbook Pro Retina (Mid 2012, Samsung screen, Samsung SSD 256 GB), which appered recently (approx 1 week ago).


I noticed that it only happens while at home on 2.4GHz wifi. When I switch to 5 GHz, the issue disappears. The frequency of flickers is every 2-3 minutes and it might be dependent on network traffic, but I'm not sure.

Jan 17, 2014 10:36 PM in response to YCLAM

I've lived with this problem since getting my Retina MBP 13" in 2012. I took it into the genius bar, they kept it and ran diagnostics, then returned it to me claiming they never saw the flicker. It happens irregularly but certainly multiple times over the course of every day. Not too happy with it. The wifi 'fix' is interesting and I will try it, but as there is no built-in ethernet jack, running without wifi isn't much of an option. Upgrading to Mavericks, for me, had no effect as some have reported.


Just hoping that one day Apple is forced to admit that this is an issue.

Jan 23, 2014 1:18 PM in response to YCLAM

I too have had this flickering problem from about two months after I purchased my macbook pro 15 retina in mid 2012. I've tried multiple fixes people have come up with but none seem to work for me. I'm really upset as this is my first macbook and I as all of you have, spent a great deal of money hoping to get quality and reliability back in return. Come on apple, face the music and sort this problem out!

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Macbook pro retina flicker

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