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Macbook pro retina flicker

59452 Views 196 Replies Latest reply: Mar 14, 2014 5:22 PM by berenErchamion RSS Branched to a new discussion.
  • clevelandownz Calculating status...
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    Jan 28, 2013 1:33 AM (in response to YCLAM)

    So I just took my MBPr into apple today. Brought a video in to show the flicker issue. We talked about what it could possibly be for a good while, they said it deff is not the screen. I mentioned a wire pinch and he said possibly that because I had my screen replaced before because it was an LG. They are going to run some test as usual and nothing will come up but he is going to replace the logic board. I have read multiple reports about how the logic board has fixed the problem and also how it hasn't. He also ordered an extra screen and said he might just replace both to see if that helps even though we don't think it's the screen (made sure I was getting a Samsung screen) -- but I will keep everyone posted.

  • Josh880 Calculating status...
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    Jan 28, 2013 3:06 PM (in response to YCLAM)

    I've also had this issue since I got my MBPr when it was released. I've had to send it in twice. The first time, they couldn't replicate the issue and they sent it back without any repair.

     

    After many hours of being on the phone with applecare I spoke with a senior advisor and he was able to 'override' the diagnosis and go straight to replacing the logic board. After receiving it back a week or so ago the problem still persists. It's extremely annoying to have issues like this for such an expensive machine.

     

    They told me they wouldn't be able to give me a complete replacement at this point, since it was purchased in July. So ridiculous...

  • clevelandownz Level 1 Level 1 (0 points)
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    Jan 28, 2013 3:23 PM (in response to Josh880)

    Josh. Fight it. If you keep fighting it they should give you a new one in time. They sold us faulty products and need to do a recall on the ones doing this. Just keep calling until they replace it and don't give up. Let us know how everything is going.

     

    Wen you got the logic board replaced did it work for a little without the flicker.

  • Josh880 Level 1 Level 1 (0 points)
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    Jan 28, 2013 3:25 PM (in response to clevelandownz)

    It's funny you mentioned that. It seemed like the issue was fixed when I received it back, but the flickering started back up again within a few days of having it back and using it.

  • clevelandownz Level 1 Level 1 (0 points)
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    Jan 28, 2013 3:30 PM (in response to Josh880)

    We all need to keep fighting this until they fix it. Mine is at the shopping getting a new screen and logic board as we speak so I will be probably calling them in a week or so demanding a new product.

  • Josh880 Level 1 Level 1 (0 points)
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    Jan 29, 2013 6:32 AM (in response to YCLAM)

    After speaking with applecare again, I am now sending in my computer for a third time for a screen replacement. After asking the advisor if they would replace my laptop if this doesn't resolve the issue he went on about saying this might be "normal", or an environmental issue and a full replacement wouldn't change it. I can't believe these people.

     

    Hopefully this solves the problem, but I don't have high hopes. I'll keep everyone posted.

  • clevelandownz Level 1 Level 1 (0 points)
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    Jan 29, 2013 7:11 AM (in response to Josh880)

    Make sure you tell them that it could be the cable connecting the display to the logic board. That it might not be put in the right way and could be pinched somewhere. I've read this could possibly be the case. Also don't let them tell you this is "normal" ... If it was normal they wouldn't be trying to fix it. And that you want to take your chances on a full replacement and if not you want some kind of money back since you dropped a pretty penny on this machine with flaws. They need to take care of this! Just don't stop, they will give you what you want if you keep fighting it.

  • clevelandownz Level 1 Level 1 (0 points)
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    Jan 30, 2013 2:03 PM (in response to YCLAM)

    Okay so I just got my computer back and they did NOT replace the logic board like we both talked about could possibly help. They said they replaced the screen but I can tell they did not replace it at all as it didn't have a plastic wrap on it also it was had dirty spots that i remember being on when i took it in... what I did think they did was take it off and reatch it back on making sure the cable is put in correctly. I have been using it all day playing games, watching movies, things that would trigger the flicker. I did mention to them about connecting the screen the right way before so I'm guessing they did just that. I will keep everyone posted about my screen but I honestly think its just that so far because I could produce pretty easy espically after it was in sleep mode. No flicker even booting up from sleep mode which was common all the time.

  • clintkev251 Calculating status...
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    Feb 5, 2013 4:52 PM (in response to YCLAM)

    I haven't been participating in this discussion, but I felt like I should share my expierence. After owning mine for around three months, the flickering issue reared its ugly head. I delt with it for a week when I was unable to take it in. When I finally was able to bring it in on a Saturday, I was unable to reproduce the problem (of course the first time it won't do it) but the guy took my word for it and recommended a logic board and display replacement. I thought that sounded good, so it was sent in, and I had it back and in perfect condition with a new display and logic board on Tuesday. So realisticly I was only without it for 1.5 business days, not bad Apple.

  • trollalolla Calculating status...
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    Feb 6, 2013 1:29 AM (in response to YCLAM)

    I have had my MBPr for four months now, and the flickering has just started. I will be going to the apple store guys. Will let you guys know what I find out from them.

    However what perplexes me is that, there seem to be a lot of people affected by this problem but there are no coverage on this by any of the gadget blogs. Also it appears like Apple has not found a defenitive cure for this problem, as I can see from this forum that even after getting their logic boards and the screens replaced, some people have reported that the problem has been re-occuring.

  • Josh880 Level 1 Level 1 (0 points)
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    Feb 8, 2013 1:06 PM (in response to YCLAM)

    UPDATE:

     

    I received my rMBP back from the 3rd repair send-in. They replaced the screen this time. So far, everything seems to be good. I haven't been able to catch the flicker once yet. If anything changes, I'll be sure to post but it looks like this solved the issue.

  • helpfulperson Level 1 Level 1 (15 points)
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    Feb 8, 2013 1:16 PM (in response to YCLAM)

    Im not the best mac person but im thinking its the LCD on your screen that needs chaning, contact applecare, they may solve your dilema. Dont worry your not the only one to have this happen by far.............

  • minimyran Calculating status...
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    Feb 10, 2013 11:10 AM (in response to YCLAM)

    I had occasional flickers ever since I bought it, and they got worse in late December so I took it to my local Apple Store. They replaced the logic board, and everything seemed to be fine. But the flickers just started up again, 30 minutes ago.. And Im not even doing anything heavy, just surfing the web. Going to have to return it again..

    Something else I noticed since I returned it the first time, my fans are speeding up MUCH more often. Not happy with that.

  • YeshuS Calculating status...
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    Feb 12, 2013 8:11 PM (in response to jps24)

    I had the same issue of screen flickering randomly. I went to apple and they had the logic board replaced, and they took a week to fix it.

     

    The issue did not re-occur for 15 days or so .. but now it has again started to happen, although the frequency is less but happens.

     

    Jsp24, can you tell more on what is "LCD Clamshell and the MLB" .. ? i am trying to understand more so that now when i go to apple store can get them a reference to your case .. and see if they can get their own repair work detials for fixing the issue.

  • showerkv Calculating status...
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    Feb 19, 2013 2:58 PM (in response to YCLAM)

    So, the software fix i described last time i responded to this post, did not work.. I ended up taking mine in to a retail store.. I found out that the flickering did NOT occur on external screens (via HDMI or DVI) so both me and the technician agreed that this probably is not a logic board problem, so i got my retina screen replaced.. This was about 2-3 weeks ago.. Works perfect.. i will update this discussion if something happens again..

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