how to send a complaint email to apple?

I bought my iPhone online about one week ago and received my iPhone by today 29/Jan/2013. Unfortunately, my iPhone dosn't work and there is not any Apple store around my living area. What should I supposed to do with this problem?

I want to complaint aginst the Apple and send them a complaint email but I couldn't find any email address!

If I want to go to the nearest Apple store, I should buy a ticket worth 20 US$ to go and back to Kuala Lumpur (Capital City of Malaysia) which is 3 hours by bus. I am so angry because after a week of waiting I was so happy that finally I will get my iPhone but I received a defective Phone. And I am also wondering that why there is not any warranty card inside the box!!! 😠 😠 😠

iPhone 4

Posted on Jan 29, 2013 8:21 AM

Reply
73 replies

Sep 10, 2013 10:13 AM in response to Johnmac57

You mean there are Forum Moderators? Yeah, that's different from actual Apple Technical Support actively monitoring these forums.

You violated the terms & conditions of the site. That's why your post was deleted or modified. NOT because you criticized Apple.

There are THOUSANDS of posts here that criticize Apple & Apple products.


Also, there is a specific channel for feedback to Apple:

http://www.apple.com/feedback/


Use that. THIS is a user-to-user technical support forum, not a place to whine, gripe, complain, moan, etc. You come HERE to get technical support. You got to http://www.apple.com/feedback/ to give your 'feedback'.

Jan 30, 2013 7:27 AM in response to eaiman

Finally I went to Kuala Lumpur (KL). I spent my time and also my money to reach Apple service cente. I reached to the Apple Authorised Service Provider in KL and I rised the issue with them but they just apologized and took my iPhone to replace it with a new one for another one week. I told them so that means I should spend another 20$ to come here and collect my iPhone? They answered yes...you see, it's not fair that means I bought my iPhone 40$ more expensive than the real price 😠

Who is respoonsible for responding to me about this issue? I think Apple made this page to evade answering to their customers. That means they do not respect their customers, isn't it?

Jan 13, 2017 9:13 PM in response to TheodoreBrackett

TheodoreBrackett wrote:


I just received an email of a receipt for a charge payment for continued you of the program MATCH. I cancelled my subscription a month ago. I need a refund for this payment.

Asking here is not going to get you a refund. Had you bothered to read this thread, you would know you're not addressing Apple.


Get help with an item purchased from the iTunes Store, App Store, Mac App Store, or iBooks Store - Apple Support

Sep 10, 2013 11:12 AM in response to Johnmac57

Johnmac57 wrote:


In what way did I violate the terms and conditions

Based on your description, I'd say you violated subsection 2 of this part:


Submissions

Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:

  1. Speculations or rumors about unannounced products.
  2. Discussions of Apple policies or procedures or speculation on Apple decisions.

As for the Feedback Page, it states specifically you won't get an answer. If you you want other ways to contact Apple, there is a Contact Us link at the bottom right of every page.

Sep 9, 2013 5:15 PM in response to eaiman

Hello.


I'm Taleh Gahramanov from Baku, Azerbaijan. On June 1, 2013 in your Baku-Azerbaijan branch "Alma Store", I bought on a credit iMac (27"/3.2QC/2x4GB/1TB/GTX675MX-1GB/WLMKB) for 2.149 AZN with a period of one year guarantee on the behalf of my friend Asgar Imamverdiev. But a week later I noticed some problems in the screen of computer and I went to Alma Store for asking about this problem. I was told that this problem happens in all computers. Afterwards the same problem happened again. I took the computer to Apple technical service in Baku and I was told that there's a serious problem in the display.


Showing my one year guarantee, I required a new computer. But I was told the following: "Wait, we'll order a detail, it will arrive in a month. So we'll repair the problematic part and will let you know. If you wish, take a computer till the arrival of spare part. When the part arrives, we'll let you know."


I don't want a repaired computer. Besides, if I wait for a month, my work will be delayed. For that reason, I ask you to susbstitude my problematic computer with a new one.


In advance thanks!


Computer

(1P) Part No. MD096RS/A

(S) Serial No. C0******NCW

Model No. A1419


<Edited by Host>

Sep 10, 2013 10:15 AM in response to eaiman

Hello.


I'm Taleh Gahramanov from Baku, Azerbaijan. On June 1, 2013 in your Baku-Azerbaijan branch "Alma Store", I bought on a credit iMac (27"/3.2QC/2x4GB/1TB/GTX675MX-1GB/WLMKB) for 2.149 AZN with a period of one year guarantee on the behalf of my friend Asgar Imamverdiev. But a week later I noticed some problems in the screen of computer and I went to Alma Store for asking about this problem. I was told that this problem happens in all computers. Afterwards the same problem happened again. I took the computer to Apple technical service in Baku and I was told that there's a serious problem in the display.


Showing my one year guarantee, I required a new computer. But I was told the following: "Wait, we'll order a detail, it will arrive in a month. So we'll repair the problematic part and will let you know. If you wish, take a computer till the arrival of spare part. When the part arrives, we'll let you know."


I don't want a repaired computer. Besides, if I wait for a month, my work will be delayed. For that reason, I ask you to susbstitude my problematic computer with a new one.


In advance thanks!


Computer

(1P) Part No. MD096RS/A

(S) Serial No. C0************W

Model No. A1419


<Edited By Host>

Sep 10, 2013 10:07 AM in response to eaiman

Regardless of what the people here tell you Apple are very much involved on this site it is run and supported by Apple I have just received an e.mail from Apple telling me my original post has been deleted by Apple because it did not fit in with apples idea of how the forum should be used I .E only use this if you are going to praise all Apple products my original question was only up for a few hours although it was critical of Apple it stated only the truth, Apple advised me to look at the terms and conditions of this site, unsurprisingly you could as a fully pledged Apple supporter receive awards or privileges for adhering to the golden rule do not be critical of Apple, as for sending them any kind of complaint this is also made as difficult as possible

Sep 10, 2013 10:54 AM in response to TJBUSMC1973

In what way did I violate the terms and conditions I simply asked a question and then responded to an answer by another user explaining my thoughts on how Apple operate if this is violating t&amp;c then why call it a discussion forum, I also tried to contact Apple through the feedback link you have supplied, answer was we are unable to reply to you personally but thanks for your feedback, so where do you go next if you can't speak to them through their own forum or through the feedback where next to discuss your frustration

Sep 10, 2013 11:04 AM in response to Johnmac57

I don't know what you posted. It's been deleted. But something about the post violated the ToS.

Feel free to repost what you posted, and I'll tell you what you did wrong.


As far as where to express your frustration? If you can't find some 'Anti-Apple' websites online, then you aren't looking hard enough.


This isn't a forum for that. It's a forum for technical assistance.

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how to send a complaint email to apple?

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