how to send a complaint email to apple?

Hello.

I'm Taleh Gahramanov from Baku, Azerbaijan. On June 1, 2013 in your Baku-Azerbaijan branch "Alma Store", I bought on a credit iMac (27"/3.2QC/2x4GB/1TB/GTX675MX-1GB/WLMKB) for 2.149 AZN with a period of one year guarantee on the behalf of my friend Asgar Imamverdiev. But a week later I noticed some problems in the screen of computer and I went to Alma Store for asking about this problem. I was told that this problem happens in all computers. Afterwards the same problem happened again. I took the computer to Apple technical service in Baku and I was told that there's a serious problem in the display.

Showing my one year guarantee, I required a new computer. But I was told the following: "Wait, we'll order a detail, it will arrive in a month. So we'll repair the problematic part and will let you know. If you wish, take a computer till the arrival of spare part. When the part arrives, we'll let you know."

I don't want a repaired computer. Besides, if I wait for a month, my work will be delayed. For that reason, I ask you to susbstitude my problematic computer with a new one.

In advance thanks!

Computer

(1P) Part No. MD096RS/A

(S) Serial No. C0************W

Model No. A1419

<Edited By Host>

Regardless of what the people here tell you Apple are very much involved on this site it is run and supported by Apple I have just received an e.mail from Apple telling me my original post has been deleted by Apple because it did not fit in with apples idea of how the forum should be used I .E only use this if you are going to praise all Apple products my original question was only up for a few hours although it was critical of Apple it stated only the truth, Apple advised me to look at the terms and conditions of this site, unsurprisingly you could as a fully pledged Apple supporter receive awards or privileges for adhering to the golden rule do not be critical of Apple, as for sending them any kind of complaint this is also made as difficult as possible

In what way did I violate the terms and conditions I simply asked a question and then responded to an answer by another user explaining my thoughts on how Apple operate if this is violating t&amp;c then why call it a discussion forum, I also tried to contact Apple through the feedback link you have supplied, answer was we are unable to reply to you personally but thanks for your feedback, so where do you go next if you can't speak to them through their own forum or through the feedback where next to discuss your frustration

I don't know what you posted. It's been deleted. But something about the post violated the ToS.

Feel free to repost what you posted, and I'll tell you what you did wrong.

As far as where to express your frustration? If you can't find some 'Anti-Apple' websites online, then you aren't looking hard enough.

This isn't a forum for that. It's a forum for technical assistance.

Hey I have an iPhone 4 I have only gad tho phone for about 4 month and already I'm loosing the sound on it when I call people it freezes alot and takes time to load thing like when I have clicked to call someone I can here the ringing tone but the screen is either black or it's completely froze in the lock screen, I haven't got time to go into my network store to get it repaired and I cannot afford to loose anything on the phone as I have no I cloud plus I need to have the phone for business so I cannot be with out the phone plus I cannot have access to a local apple store as they are all out of time, so if someone who is apart of apple can you get in touch with me ASAP over email so we can discus my problems and what you can do to help me. Thanks.

Charmaine.L.Whitaker wrote:

How rude I'm sorry I didn't know that.

No one is being rude to you. In fact, by letting you know that Apple isn't going to reply to you, Paul is trying to help you. Wouldn't you rather know that they won't than just get more and more frustrated waiting?

As Paul suggested, start a new thread with a properly descriptive subject line. Describe your problem What you're trying to do? What happens when you try? What error messages are you getting? What troubleshooting steps have you already taken?

Best of luck.

With this problem you are facing you should defiantly call Apple and tell them your complaints and see if you could make arrangements with getting a brand new iPhone of your choice and pick a case for free! You are not the only one frustrated with this company right now!

kayton_marigrace wrote:

With this problem you are facing you should defiantly call Apple and tell them your complaints and see if you could make arrangements with getting a brand new iPhone of your choice and pick a case for free! You are not the only one frustrated with this company right now!

It took you almost two and a half years to type that????

pete

Johnmac57 wrote:

Regardless of what the people here tell you Apple are very much involved on this site it is run and supported by Apple I have just received an e.mail from Apple telling me my original post has been deleted by Apple because it did not fit in with apples idea of how the forum should be used

No, it was deleted because it violated the Terms of Use, same terms you previously agreed to.

Dear Team,

I am an i-phone user and i own i-phone 6 , I'm writing this e mail pertaining to i-phone language option.

As i am an Indian i see almost all of the language option provided in i-phone like Tamil, Urdu, Telugu, Marathi etc., But why not Kannada Language ?

Kannada is one of the oldest language in this world where it has it's own rich history. If you see the trend Karnataka has 2nd top position in buying i-phones (especially Bengaluru city) and our regional language is Kannada. The requested option make us to feel proud if it is updated in next version.

Apple sells over a million iPhones in a year in India. Kindly keep this into consideration and do the needful.

Please feel free to discuss anything on this. Thanks

Regards.,

Praveen Balsundar

Numerous contact options have been given in this thread. I suggest you start from the beginning of the thread and see which one is most applicable to your issue.

You can also consult the convenient "Contact Us" link at the bottom right of every single page in these forums.

I bought the apple watch May last year and was very happy with it just one problem it wasn't water proof which was a downfall as i have to keep on changing watches if i had known you were going to bring a water proof one out a year later i would have waited after all it's not a cheap watch i paid £600 for the silver one i think you should do an exchange for those who wish to purchase the waterproof one as to pay out again is ridiculous i should think many people feel the same as myself with phones you know there's going to be new ones every year but the watch a year later was a bit of a kick in the teeth hopefully as a big company you could offer some kind of deal or as a good will gesture swop the watch not the strap as it is only the watch that's the problem thankyou for reading my complaint and i await your response.

Mr D Sargent

tottenham587 wrote:

thankyou for reading my complaint and i await your response.

You're not addressing Apple here. Numerous contact options have been given in this thread. I suggest you start from the beginning of the thread and see which one is most applicable to your issue.

Forum tip: Use standard sentence structure and, more importantly, punctuation. Reading an unpunctuated block of text is rather difficult and many people won't bother. This may deprive you of help that you need or want.

Since IPhone 7 has come out our phones updated causing nothing but severe issues. My entire family phones will not let us take pictures or download any apps. We erased everything and this message continues too appear stating not enough storage. We don't have anything on our IPhones that's taking up storage space. We shouldn't be forced into a upgrade and social media is talking about this issue everyone is experiencing. Please fix the issues with the IPhones!!!

Lsm7777 wrote:

We shouldn't be forced into a upgrade and social media is talking about this issue everyone is experiencing.

You're first problem appears to be an unwarranted faith in the veracity of social media. No, everyone is not having this problem.

Apple is not here. Make an appointment at the Genius Bar at your local Apple Store.