An invalid response was received from the device?

For at least the past year, I haven't been able to sync my phone with iTunes. It either freezes, or, recently, has been giving me an "Invalid response blah blah" error. I made two threads to no response. Does anyone know how to fix this? Can Apple make software that isn't complete ****?

iPhone 4S, iOS 6.0.2

Posted on Jun 24, 2013 2:31 PM

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Question marked as Top-ranking reply

Posted on Jun 30, 2013 7:59 PM

From this support document http://support.apple.com/kb/TS3694


iTunes cannot connect to the iPhone because an invalid response received from the device

This error occurs when there are problems communicating through USB. This may be resolved by following the steps for errors 13 or 14 above.


Error 13, 14, 35 and 50 (or -50)

These errors are typically resolved by performing one or more of the steps listed below:

  1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
  2. Put a USB 2.0 hub between the device and the computer.
  3. Try a different USB 30-pin dock-connector cable.
  4. Eliminate third-party security software conflicts.
  5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
  6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
  7. Try to restore from another known-good computer and network.
120 replies

Nov 18, 2016 10:51 PM in response to MarcoRichard

Apple is not here, and if you are not running iTunes 12.5 or higher, then that is why you are getting the response. You need to be running iTunes 12.5 or higher in order for iTunes to recognize an iOS 10 device. Even if it says your iTunes is up to date, you need to check the version. It may be as up to date as it can get with your OS version, but if it is not 12.5, then it is not up to date enough....


GB

Sep 14, 2016 7:44 PM in response to Lawrence Finch

apple is no God, Lawrence.


ran into this problem with a customer today, and per this suggestion, was chasing my tail in circles reinstalling Windows 7 USB drivers, checking BIOS, options, and other stuff. The phone is not jailbroken in any way.


Turns out it was iTunes. It needed to be updated, yet again. Typical apple giving completely unhelpful error messages.

Sep 14, 2013 12:00 PM in response to MRaza91

Just as another side note, Kaspersky is one of the worse anti-virus softwares to work with iTunes and other Apple software and devices. If you were to search this forum, you would find numerous issues with it, and it does make it very difficult when it comes to updating iOS. You will usually have to disable it to accomplish the task. There are settings in Kaspersky that allow for ignoring iTunes and other Apple software but it doesn't always work. Keep this in mind when it comes time to update iOS on the phone. Glad everything else is working now.

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An invalid response was received from the device?

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