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An invalid response was received from the device?

For at least the past year, I haven't been able to sync my phone with iTunes. It either freezes, or, recently, has been giving me an "Invalid response blah blah" error. I made two threads to no response. Does anyone know how to fix this? Can Apple make software that isn't complete ****?

iPhone 4S, iOS 6.0.2

Posted on Jun 24, 2013 2:31 PM

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120 replies

Sep 14, 2016 7:44 PM in response to Lawrence Finch

apple is no God, Lawrence.


ran into this problem with a customer today, and per this suggestion, was chasing my tail in circles reinstalling Windows 7 USB drivers, checking BIOS, options, and other stuff. The phone is not jailbroken in any way.


Turns out it was iTunes. It needed to be updated, yet again. Typical apple giving completely unhelpful error messages.

Sep 20, 2016 11:58 AM in response to madmage816

madmage816 wrote:


I experienced the same issue with an iPad and iPhone SE just after updating their OS to v10.

The computer I was attempting to sync was an All-in-One Desktop running Mac OS X v 10.6.8.

Syncing with iOS 10 on the Mac requires the latest version of iTunes, 12.5.1, and at least OS X 10.9.5. This would explain you receiving the invalid response error.

Sep 26, 2016 11:34 AM in response to ChiefTolu

I updated both my iPhone 6 and iPad Air 2 to iOS 10.0.2 and both devices are now not recognized by iTunes 12.1.2 (currently newest version) on my Windows 7 PC. I tried connecting my brother's iPad Air 1 with iOS 9.3.5 and that one was detected by iTunes normally. So I'm stuck with both my iOS 10.0.2 devices and can't do work on them in iTunes. This is terrible.

Sep 26, 2016 11:44 AM in response to Perplexer-

Perplexer- wrote:


iTunes 12.1.2 (currently newest version) on my Windows 7 PC.

That is not correct. The latest version of iTunes is 12.5.1. If you open iTunes, go to Help>Check for Updates. If it will not show that one is available, go to Control Panel, Programs, and see if you can repair Apple Software Update. If not, then you are going to have to remove iTunes and then reinstall from the iTunes download page. This is a glitch in Windows. See this ASC User provided tip for additional information for troubleshooting iTunes and Windows. Troubleshooting issues with iTunes for Windows updates Follow the instructions in the link provided for removing and then reinstalling iTunes.

An invalid response was received from the device?

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