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Tchao Author

Level 1

0 points

iphone 5 power button NOT Working anymore.

The power button of my Iphone 5 is not working properly. What i mean by that is i have to push the power button REALLY REALLY hard to get it to work. I am worndering can i take it to Apple and have them replace it for me? I had have my Iphone 5 for a little more then a year and my warrenty is out of date. Anyone kno if i can still get a replacement? Bought the iphone5 couple of months after it came out, full price out the door and using it for T-mobile

iPhone 5, iOS 6.1.4

Posted on Jun 24, 2013 11:03 PM

260 replies

Aug 14, 2014 2:17 PM in response to Tchao

*** Apple Store Replaced 14 days past Warranty because had Brought in Previously During Warranty for Power Button Issue ***

My iPhone 5 power button was frustratingly intermittent about 3 months after purchase in July 2013. Took the iPhone in to Apple Store last December with the issue. They said a full iOS re-install and reset (phone memory wiped clean) would fix the problem. They performed the reset, but still had power button problem.

My serial number did not qualify the phone for recall program replacement. Still took the phone in to same Apple Store 14 days past warranty with the same issue. Technician placed it on an Apple power button test fixture which confirmed that my unit had "issues with the left side of power button". They normally would not replace it under warranty, however they eventually gave me a new iPhone 5 because the records showed it had been brought in December 2013 with the power button issue. YMMV

Aug 20, 2014 9:08 AM in response to Tchao

Apple has an iPhone 5 Sleep/Wake Button Replacement Program: https://ssl.apple.com/support/iphone5-sleepwakebutton/. The program covers iPhone 5 models for 2 years after the first retail sale of the unit.

Feb 6, 2015 7:58 PM in response to Adam K. Bacsalmasi

Hi, Adam

The same just happened to me TODAY.

I'm really upset.

Apple acknowledges it is a manufacturing problem, but they do not care once it has been passed 2 years after purchase.

Welcome to new Apple. We must be happy they are not in the car industry.

Giovane.

May 11, 2015 11:31 AM in response to Deepspringer

thank you

Aug 23, 2015 2:39 PM in response to Tchao

here's a temporary fix by using the Accessibility feature:

http://www.macworld.co.uk/how-to/iphone/how-fix-broken-iphone-lock-button-power- buttons-stopped-working-3464222/

iphone 5 power button NOT Working anymore.