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App Store updates blank

I have a red "1" on my App Store app, telling me one of my apps needs to be updated. But when I go to the updates it won't show anything, it's just blank. Everything else in the App Store works but I can't see the updates.any suggestions?

iPad 2, iOS 6.1.3

Posted on Jul 25, 2013 5:11 PM

Reply
349 replies

Jul 29, 2013 8:37 PM in response to dldugan

I found the apps that needed updating in the Purchased apps section. But remember that the screen that first comes up when you click the "Purchased" tab is just recent purchases. To see older purchases, you have to click through the A...# buttons on the left.


Oh, and I had the problem for several days (although it has now corrected itself), and I only have one iPad.

Jul 29, 2013 8:48 PM in response to I am a duck

I concur with dldugan's finding about apps needing updates not being reflected in the Purchased window. But I did find them listed under the alpabetic column on the left side of the Purchased window along with an Update button for each. I worked my way down the alpha windows A - Z, found the indicated updates (6 for me), updated them all, and now have no Updates in red on the App Store icon!


Hope this helps some of you.

Jul 29, 2013 10:48 PM in response to I am a duck

About midnight last night the problem magically corrected itself on my iPad 3. For the past 24 hours I have been updating after a number shows up on the App Store icon. The "All Apps Updated" message then appeared on the update page. All systems perfect. Then, like Cinderella, midnight arrived again and the problem has magically reappeared. No Prince Charming for my iPad.

Jul 30, 2013 3:49 AM in response to I am a duck

Perhaps that particular server link (update server) that we suppose to go to - when we press updates, is under cyber attack and that is why it took so long to fix it and in some places it still does not work. That would make more sense to me, cause previously Apple fixed their problems within hours.

UPDATE 1-Apple developer site shuttered four days after attack .

Jul 30, 2013 7:08 AM in response to I am a duck

I may have discovered another piece of the bigger picture required to solve the problem many of us are stillv having with updating our iPad apps.


For starters... thanks to all the iPad users who contributed solutions that worked for them. Without your detailed accounts of these fixes I wouldn't have had a clue where to start.


I won't try to summarize all the various contributions. It would be a long list and I'd undoubtedly miss something, leave someone out, or misspell someone's handle.


Suffice to say I read every single posting on this thread and tried every one of them; all to no avail. The badge on my iPad2's App Store still showed 5 missing updates.


Somewhere down the thread an intrepid iPad user (wfpIndiana) planted the seed that the solution might have something to do with clearing the email address on record for iCloud. In short... I tried wfpIndiana's fix and it worked!


In my case the solution was a bit more complicated. Since I bought my iPad 2 (a few years ago now) I've had occasional problems because the first Apple ID I set up used an email address that wasn't an Apple account.


Those hassles were resolved after I created a new Apple ID using me.com. That left me with some apps that were purchased/installed under my old, non-Apple ID and some that were installed using my newer me.com ID.


After Apple released one of the more recent IOS updates to iCloud, they sent us all emails telling us about our new email accouunts they'd created for us on their new iClound.com email domain. I ignored that one for quite a while.


Finally about a month ago, I gave my new iiCloud account a password and added it as the primary account listed on my iPad's iClound control panel. In retrospect... that's when all my problems with the App Store started.


So when I followed wfpIndiana's lead and deleted my iClound.com account from iCloud, my me.com account popped back into place as primary iClound email address. Then I restarted my iPad2 and gave the App Store another try.


THIS TIME... My Apps populated and told me that 5 apps on my OTHER email account (NOT me.com) needed to be updated. (!!) I logged out of the me.com Apple Store account. Logged in again with the right account. And all five "mystery apps" finally updates. HOOOOORAY!!!!!!!!


What I think I've leared from this episode is the problem Apple's trying to solve for a significant number of iPad users isn't as simple as making a fix to IOS. It's a dreaded "systems integration" problem involving iCloud, iCloud.com, me.com, the Apple Store, and all the OTHER email addresses we've used to create Apple ID's using email domains that aren't Apple's.


My guess it it'll be a while before Apple can undo the damage they did when they involuntarily created iCloud email accounts for all Apple OS, IOS and iTunes users; without full understanding of what would happen when these new identities were inserted as primary iCloud identies ON TOP OF older me.com accounts.


Till then, we've got another fix to resolve the iPad Apps update delimma for more iPad users.


I STILL LOVE MY IPAD! Tablet citics love to tell us all about the features it lacks.


The truth remain: iPad apps are carefully reviewed before they're accepted for publication in the App Store. As a result, iPad apps have CONSISTENTLY higher quality then Andriod apps. And it's still a "safe place" for kids to go & look for software toys. (NO ****!)


Apple's iPad isn't just "about" style and design. IT'S ABOUT QUALITY!


I hope apple software engineers who read this wiill give that some serious thought and do another round of QA to root out possible "systems integration" problems before their next major updates to Mac OS & IOS.


Dr. Bob Blomeyer

Jul 30, 2013 7:21 AM in response to I am a duck

I spoke too soon... The update page worked for about 20 minutes and now it's back to a blank white screen. It does seem to indicate some one in Apple Central is trying to resolve it. Anyway while it worked it found 3 apps that needed updating and the icon has no annoying red 1.


And we're back to working again... I just tried it again before closing this post and the good old All Apps Are Up to Date message is back.


Hang in there... things should be back to normal soon.

App Store updates blank

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