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lilaundgelb Author

Level 1

13 points

Epson Printer Filter Failure with rastertoescpII

I recently updated my Epson drivers via Software Update. Now when I try to print, I get an error message of a "filter failure" and that "rastertoescpII quit unexpectedly".

In the log file it says:

(/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS /rastertoescpII) crashed on signal 11

I have tried resetting the printing system via the Print & Scan preferences and downloading & installing the Epson Printer Software 2.15 (downloaded from the Apple support site). But nothing seems to help.

When I go to the Epson driver download page, it says that I can only get drivers via Software Update.

Does anybody have suggestions?

OS X Mountain Lion (10.8.4)

Posted on Aug 12, 2013 8:57 AM

83 replies

pghbob

Level 1

4 points

Aug 17, 2013 6:15 AM in response to Yuengdog1983

astonishingly as it may seem, epsom support sent me this 6 hours after i contacted them-

Subject
when attempting to print the epson print program shows "stopped - 'filter' faile
Discussion Thread
Response (Rodolfo M)	08/16/2013 03:21 PM
Dear Robert, Thank you for contacting Epson. I am sorry to hear that you are experiencing difficulties with your Epson Artisan 710 because of rastertoescpII error. To resolve this issue, please try the following steps below: Power off the printer. From the , select System Preferences. Choose Sharing. Check if "Computer Name" field is empty or not. If the "Computer Name" is empty enter a name for the computer. Restart the Computer. Test if you are able to print. We take your satisfaction seriously and hope that we have helped resolve your issue. If you receive a survey from us, we would greatly appreciate if you could take a few minutes to provide us with feedback about your support experience. Your ratings and comments are extremely important to us. If this did not resolve your issue, please reply to this email for further assistance. If you have a different support issue, submit a request via our U.S. Support Site and we will respond in a timely manner. Thank you again for contacting Epson. Jun M.

Aug 17, 2013 10:10 AM in response to Yuengdog1983

Thank you, Yuengdog1983! After two days of frustration your elegant solution solved my Epson Printer problem. We shall sing your praises around our campfires for generations.

jeas

Level 1

0 points

Aug 17, 2013 8:11 PM in response to lilaundgelb

I have spent hours trying to fix this problem and your simple suggestion of a name for my computer worked!

Thanks

Aug 18, 2013 1:41 AM in response to lilaundgelb

Mahalo nui a loa Yuengdog1983 for your simple solution. After about 3 hours of messing around I found your post and it worked first time.

Etud

Level 1

0 points

Aug 18, 2013 5:40 AM in response to lilaundgelb

I just named my computer and it worked!!!! Thank you all so much.

nbandbjm

Level 1

10 points

Aug 18, 2013 7:03 AM in response to lilaundgelb

My daughter had this problem. Called tech support, deleted and reinstalled printer and reloaded OS several times. TS told to go to genius bar they did the same thing as TS. Didn't fix problem told her the appointments are limited to 15 minutes eventhough they spent longer and they were done with no resolution. This post fixed the problem. Shame on you Apple!!!

Aug 18, 2013 9:54 AM in response to lilaundgelb

Thank you!!! Thank you!!!

Aug 18, 2013 10:58 AM in response to Yuengdog1983

Thank you, Yuengdog1983! This has been tormenting my wife's desktop for at least a week and I haven't had time to look for the answers until today. Her workaround was to email pdf docs to herself and then go print from my laptop, which oddly enough could still print to the same wireless printer just fine. Your solution saved our marriage!!

Aug 19, 2013 6:00 PM in response to lilaundgelb

Same here, naming the computer fixed the issue. Would have been a huge problem if this thread weren't here! Thanks all. So, I can't remember if the Software Update I installed today updated the Cannon, HP or Epson printer driver. I looked in the .plist and it only lists packages, not the date of install. Did some of you guys start having this issue after a printer driver update? My printer worked fine for YEARS until today! Makes me not want to update things since I feel I'll have to test everything every time.

Aug 19, 2013 6:30 PM in response to lilaundgelb

Thank you SO much Yuengdog1983! I was beside myself and your solution worked brilliantly!

So how do we know which updates are safe to do and which will cause us problems?

melmindy

Level 1

0 points

Aug 20, 2013 11:50 AM in response to lilaundgelb

Yuengdog1983 - Bless You!! After many hours over several days, your fix worked!! Thank you, thank you, thank you!!!

Etud

Level 1

0 points

Aug 20, 2013 12:22 PM in response to Etud

Has anyone told Apple or Epson about this fix?

joodge

Level 1

34 points

Aug 21, 2013 12:16 AM in response to lilaundgelb

I am pleased to know I am not the only one who has been struggling, for days, with this problem. How on earth yeungdog1983 came up with this very simple but utterly obscure solution beats me - but thanks gods he did!!!

Aug 22, 2013 12:26 AM in response to Yuengdog1983

Worked for me thanks!

Aug 22, 2013 6:51 AM in response to Yuengdog1983

Many thanks. Adding a computer name cleared up the problem.

Epson Printer Filter Failure with rastertoescpII