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thurdy Level 1 Level 1 (0 points)

iTunes opens but can not access the store. I get the message "iTunes has stopped working". Using iTunes 11.0.5.5 and Windows 7 64-bit. This issue just cropped up, previously everything was working fine. Any ideas?


Windows 7, Windows 7 64-bit
  • thurdy Level 1 Level 1 (0 points)

    Additional info.: In iTunes, I can successfully click on the Store/my account tab and view and modify account settings. I can also successfully use Store to authorize deauthorize my computer. However if I try to access the Store home, iTunes stopps working.

  • thurdy Level 1 Level 1 (0 points)

    Additional notes: Windows 7 is up to date.

    As per http://support.apple.com/kb/HT1923, removed:

    1. iTunes
    2. QuickTime
    3. Apple Software Update
    4. Apple Mobile Device Support
    5. Bonjour
    6. Apple Application Support (iTunes 9 or later)

    Reinstalled latest iTunes, still have the problem.

  • Peac0ck69 Level 1 Level 1 (0 points)

    I don't know what the problem is exactly, but I've been having this problem also. It seems to be a problem with iTunes not wanting to connect to the iTunes Store. I followed instructions here http://support.apple.com/kb/TS1717 and the fix that did it for me was deleting

    • C:\Users\username\AppData\Roaming\Apple Computer\iTunes

    After this my iTunes started up fine. It stopped being fine however when I tried to access the iTunes Store. So the quick fix is to delete the iTunes folder and don't try to get onto the iTunes Store.

  • thurdy Level 1 Level 1 (0 points)

    Resolved!

     

    After contacting Apple, I received a reply from their engineers:

     

    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    to: C:\Program Files (x86)\iTunes

  • Nazrimshah Level 1 Level 1 (0 points)

    wow...i trying lots of thing i this one day, but nothing is working on windows..so i had to used my mac to go to access store... but after reading this and copying QTMoviewin to itunes...my itunes can access itunes store without crashing...now i can used windows...thanks dude for the info....

  • Mikey94025 Level 1 Level 1 (0 points)

    Thanks!  I copied QTMoviewin.dll to C:\Program Files (x86)\iTunes and still had the startup crash, but next I just copied all the DLLs from C:\Program Files (x86)\Common Files\Apple\Apple Application Support and then the crash went away. 

  • danj0211 Level 1 Level 1 (0 points)

    Had the same issue, just copied the .dll file following instructions above and it worked.  Thanks!!!

  • raytracer78 Level 1 Level 1 (0 points)

    Same for me:  Windows 7 64-bit edition, iTunes 11.1 crashes moments after launching.  Copying just the one .dll didn't work but copying ALL of the .dll files did.  So glad I found this post as this issue has been driving me nuts for quite some time now on my laptop and I have been searching for some time trying to find a solution that works. 

  • Mclennon Level 1 Level 1 (0 points)

    Had tried multiple things trying to solve this issue running itunes on Windows 8, but moving all the .dll files from C:\Program Files (x86)\Common Files\Apple\Apple Application Support to C:\Program Files (x86)\iTunes seems to have solved the issue. 

     

    I had originally overcome this issue by running the application as Administrator and with the compatibility setting set to Windows 7; but after a while the problem came back.  After moving the .dll files, was able to run the app normally.   I know people running itunes on Win8 without any issues, so it seems it is some sort of conflict with a particular configuration or installed software.

     

    This post is extremely helpful for Windows 8 users.

  • Ph0t0s Level 1 Level 1 (0 points)

    Thanks for sharing thurdy! This also solved my issue.

  • ivan711 Level 1 Level 1 (0 points)

    hi thurdy

     

    i am so frustrated and havent been able to use my itunes for months.

    can you please tell me how i do this.

    i am not sure what you mean by moving all .dll files

     

    help help help

  • ivan711 Level 1 Level 1 (0 points)

    hi

     

    can anyone tell me step by step how to do this

    i not sure and dont know what else to try

  • capt.scott Level 1 Level 1 (0 points)

    I tried everything and this is what worked! Thanks Sooooo much, I should be fixd with an clean install from Apple

    Hope they chech this out.

     

     

    Sep 11, 2013 6:07 AM (in response to thurdy

     

    Resolved!

     

    After contacting Apple, I received a reply from their engineers:

     

    Copy QTMovieWin.dll from:  C:\Program Files (x86)\Common Files\Apple\Apple Application Support

    to: C:\Program Files (x86)\iTunes

  • ivan711 Level 1 Level 1 (0 points)

    Ph0t0s

     

    hi can you please tell me how to do this i need help and if you could step by step tell me

    i would appreciate any help.

     

    ivanmurray@ozemail.com.au

     

    ivan

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