Why FaceTime is not working in UAE

How can I use it there? Is there anyway to install it

Or it has to do with the network functionality and no work arounds can be done

Posted on Sep 10, 2013 9:05 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 10, 2013 9:28 AM

Mrmssq wrote:


But I bought iPhone from etisalat and now I am outside UAE

If you bought the phone in the UAE, it will NEVER (repeat NEVER) have FaceTime.


And, in case it's unclear, "never" means there is not way to put FaceTime on the phone. If you want Facetime, sell that phone and purchase one that has Facetime.


Best of luck.

76 replies

Feb 9, 2015 2:57 PM in response to Ralph9430

Ralph9430 wrote:


Sodaboy1978 wrote:


Need to be connected to wi-fi and have internet connection. If your signed in it may be possible that the firewall in the router is blocking the port.

Sodaboy,

Take a look at the other posts pointing out that FaceTime is not included on iOS devices sold in the UAE because the government prohibits its use.

Check your dates, Ralph.......😉

Feb 11, 2016 4:57 AM in response to Mrmssq

On the last day of our trip to Dubai last week, my cousin and I decided to treet ourselves with an iPad Pro and bought two 128GB wi-fe models from the Apple Store in the Emirates Mall (already knowing that they came with no Facetime). After returning home to Turkey the next day we found out that there was a problem with my cousins device so we immediately took it to one of the local Apple Stores in Istanbul to have it checked (there was a little bump at the side edge of the steel case which you could only feel when moving your finger over it). Anyhow, after the checking was completed the Genius guy accepted that it was a defect and had the device replaced for a new one (with Facetime). Even though the same Genius guy said that the Facetime app will automatically be erased from the device in a few days, it's been almost a week and my cousin is still happly using his Facetime app 🙂 HOW IS THAT FOR LUCK!!!

Oct 27, 2016 1:09 AM in response to Mrmssq

My experience with an iPhone 7 bought from Dubai: I unsealed and activated it with a sim in Romania, and there was no FaceTime. After researching online, I tried different sim cards. With some (Kuwait and Jordan), the FT icon appears on the home screen and I can use it to make video calls. With European sim cards (Romania, UK, Germany), the FT icon disappears the moment I put the sim in.

Oct 27, 2016 4:38 AM in response to Raduq19

If the model # has AE or AB or possibly AH in front of the slash, FaceTime will not be available in KSA, UAE, or countries outside of the Middle East. SIM cards from certain (not all) Middle Eastern wireless providers will enable FaceTime, but only for those cellular carriers and in the appropriate countries. FaceTime cannot be added if iPhone/iPad is no longer in the restricted area.

Dec 3, 2016 7:01 AM in response to Mrmssq

it's really strange, i have an iPhone 7 bought from USA with working Facetime, but recently bought a MacBook also from USA with build in Facetime but i wasn't able to activate it on my MacBook show this message "an error occurred during activation. please try again".


already i used VPN and tried to activate it but same still not working eveb i change the DNS without any result.

Dec 3, 2016 12:55 PM in response to aqrbawi2005

Reports in this and other fora are that various Middle Eastern governments

are actively blocking the connections used by VPN programs and have

enlisted the wireless providers and ISPs in these countries to assist in blocking

such workarounds.


Several have complained that what used to work no longer does. The situation

is controlled by the sovereign nations/governments; this is not a problem

caused by Apple nor can the matter be resolved by Apple.

Dec 4, 2016 6:25 AM in response to Mrmssq

Since the iPhones in UAE are somewhat changed so that facetime cannot be used, when you travel to USA persay, can the facetime app be downloaded onto this phone and THEN used in the USA as per normal iphone use? Appart from video chats not allowed in UAE can the this Facetime option be used elsewhere in another countyr knowing that the phone was purchased in UAE?

Dec 5, 2016 2:37 AM in response to kyounis

Yes i agree with Kyounis. i bought my iphone 6 from UAE, ABU DHABI and when i inserted my Pakistan Sim facetime started working. yes u need to go in settings and need to look for facetime. Kyounis i am great full to you cus i was not aware of DU network i always though that facetime in UAE doesn't work there, but now i will try on DU network.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why FaceTime is not working in UAE

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.