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JJulio Author

Level 1

3 points

fequent mid 2012 macbook pro retina kernel panic reboots possibly GPU related

I've been having a lot of what seem to be kernel panics, usually while watching/forwarding flash videos (e.g. on youtube) and or toggling between full screen or not or using Adobe Bridge and toggling between full screen or not.

What happens is that the screen goes blank (if I hit the keyboard I hear dinging sounds) and the screen goes blank, and I have to force a power off/on.

This has happened as often as 10 times a day.

I took my computer into the apple store, they ran their extended diagnostics and found nothing. The tech said it could be a logic board error, but because all the logs in the console were kernel panics he suspected it was the OS.

I reformatted the drive, reinstalled the OS and it ran fine for a day or so with minimal new software, including on youtube etc.

But today, I installed more software (Photoshop CC, a java based game, some extentions to firefox, and I experienced two panics today while viewing flash video.).

Anyone have any ideas?

I'd hate to shell out for a logic board replacement since I'm out of warrenty (just).

Thanks!!!

Interval Since Last Panic Report: 4 sec

Panics Since Last Report: 1

Anonymous UUID: 6A22FEFC-1709-E80A-D4FF-C1C3F46BADE4

Mon Sep 9 07:31:55 2013

panic(cpu 2 caller 0xffffff7fa4249f1a): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x103000000 0xffffff81164c7000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 2), Frame : Return Address

0xffffff8115c0b020 : 0xffffff8022e1d626

0xffffff8115c0b090 : 0xffffff7fa4249f1a

0xffffff8115c0b160 : 0xffffff7fa4685f1e

0xffffff8115c0b220 : 0xffffff7fa475a12d

0xffffff8115c0b260 : 0xffffff7fa475a18e

0xffffff8115c0b2d0 : 0xffffff7fa4a71146

0xffffff8115c0b340 : 0xffffff7fa4782a75

0xffffff8115c0b360 : 0xffffff7fa468cd50

0xffffff8115c0b410 : 0xffffff7fa468a7d0

0xffffff8115c0b610 : 0xffffff7fa468c8e7

0xffffff8115c0b700 : 0xffffff7fa4c61c73

0xffffff8115c0b760 : 0xffffff7fa4c5eea8

0xffffff8115c0b7b0 : 0xffffff7fa4c48915

0xffffff8115c0b7e0 : 0xffffff7fa4c03ddf

0xffffff8115c0b800 : 0xffffff7fa4c14cec

0xffffff8115c0b830 : 0xffffff7fa4c14a93

0xffffff8115c0b880 : 0xffffff7fa4c13491

0xffffff8115c0b8a0 : 0xffffff7fa4c436c6

0xffffff8115c0b8d0 : 0xffffff7fa4c43ad2

0xffffff8115c0b910 : 0xffffff7fa4c0ee2f

0xffffff8115c0ba90 : 0xffffff7fa4c3ff0f

0xffffff8115c0bb50 : 0xffffff7fa4c0d8c8

0xffffff8115c0bba0 : 0xffffff8023266e69

0xffffff8115c0bbc0 : 0xffffff8023268410

0xffffff8115c0bc20 : 0xffffff8023265e2f

0xffffff8115c0bd70 : 0xffffff8022e98c01

0xffffff8115c0be80 : 0xffffff8022e20b3d

0xffffff8115c0beb0 : 0xffffff8022e10448

0xffffff8115c0bf00 : 0xffffff8022e1961b

0xffffff8115c0bf70 : 0xffffff8022ea6536

0xffffff8115c0bfb0 : 0xffffff8022ece9e3

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7fa423c000->0xffffff7fa424efff

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA 08]@0xffffff7fa4234000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa3446000

dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7fa4239000

dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7fa3987000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7fa4222000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7fa41d0000

com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7fa46 24000->0xffffff7fa48c8fff

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa3446000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7fa4222000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7fa41d0000

com.apple.nvidia.gk100hal(8.1.2)[8007AA34-6789-37E9-B069-A414AA26C6B6]@0xffffff 7fa48c9000->0xffffff7fa4bfafff

dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7fa46 24000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa3446000

com.apple.GeForce(8.1.2)[7EC545A4-4B57-32F1-8DC3-C31023AFBDCB]@0xffffff7fa4bfb0 00->0xffffff7fa4cc8fff

dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7fa46 24000

dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7fa4222000

dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7fa3446000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7fa41d0000

BSD process name corresponding to current thread: Setup Assistant

Mac OS version:

12E55

Kernel version:

Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64

Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36

Kernel slide: 0x0000000022c00000

Kernel text base: 0xffffff8022e00000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 1038576697742

last loaded kext at 966559123831: com.apple.iokit.SCSITaskUserClient 3.5.5 (addr 0xffffff7fa4ff7000, size 36864)

last unloaded kext at 1037025841004: com.apple.driver.AppleUSBCDC 4.1.23 (addr 0xffffff7fa45de000, size 12288)

loaded kexts:

com.apple.filesystems.afpfs 10.0

com.apple.nke.asp_tcp 7.1.0

com.apple.iokit.IOBluetoothSerialManager 4.1.4f2

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.60

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.AGPM 100.12.87

com.apple.driver.ApplePlatformEnabler 2.0.6d1

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMikeyDriver 2.3.7fc4

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.driver.AppleIntelHD4000Graphics 8.1.2

com.apple.GeForce 8.1.2

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.driver.ApplePolicyControl 3.4.5

com.apple.driver.AirPort.Brcm4331 615.20.17

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleSMCLMU 2.0.3d0

com.apple.driver.AppleIntelFramebufferCapri 8.1.2

com.apple.driver.AppleMuxControl 3.4.5

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.AppleUSBTCButtons 237.1

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AppleSDXC 1.4.2

com.apple.driver.AppleAHCIPort 2.5.2

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleUSBXHCI 5.6.0

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2.1

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5

com.apple.security.SecureRemotePassword 1.0

com.apple.iokit.IOUSBMassStorageClass 3.5.1

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.iokit.IOSurface 86.0.4

com.apple.iokit.IOBluetoothFamily 4.1.4f2

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOAcceleratorFamily 74.5.1

com.apple.nvidia.gk100hal 8.1.2

com.apple.NVDAResman 8.1.2

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2

com.apple.iokit.IO80211Family 530.4

com.apple.iokit.IONetworkingFamily 3.0

com.apple.driver.AppleSMBusPCI 1.0.11d0

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMC 3.1.4d2

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.driver.AppleGraphicsControl 3.4.5

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.AppleUSBMultitouch 237.3

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleThunderboltDPInAdapter 1.8.9

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6

com.apple.driver.AppleUSBMergeNub 5.5.5

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.driver.AppleThunderboltNHI 1.7.8

com.apple.iokit.IOThunderboltFamily 2.4.0

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IOUSBFamily 5.6.0

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.3

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.iokit.IOStorageFamily 1.8

com.apple.driver.AppleKeyStore 28.21

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

System Profile:

Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.6 GHz, 8 GB, SMC 2.3f35

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.17)

Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM512E, 500.28 GB

USB Device: Touro Desk Pro, 0x4971, 0x1013, 0x14a00000 / 1

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8286, 0x1d181300 / 8

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0262, 0x1d182000 / 4

iPhone 5, iOS 6.1.2

Posted on Sep 10, 2013 10:47 PM

220 replies

Feb 8, 2015 11:18 PM in response to jdstanhope

I'm sorry to disappoint you but if you search for the same problem on the 2011 model you will find that over 37 thousand people are having the same problem and Apple did nothing about it.

Feb 9, 2015 7:14 AM in response to proshano

I have the same random GPU "crash" locking up my Mid 2012 MBP Retina. It is crazy that Apple blamed gfxCardStatus causing the board to melt. We would not resort to using that program if the MBP was stable. At this point I am not sure I want to spend $500 on a new logic board. Windows 10 is looking better and better.

chip.r

Level 1

38 points

Feb 9, 2015 7:46 AM in response to JJulio

FYI, I'm going to be leaving this tread since I no longer suffer this problem. I was fortunate enough to have my system crash and was able to take it to the Apple Genius bar in that state. They diagnosed the failure right there, ordered a replacement logic board and I have not experienced this problem since the replacement.

I recommend doing the same if you can.

abhi7

Level 1

0 points

Feb 9, 2015 7:53 AM in response to chip.r

I had similar issues as everyone else is talking about and I posted about it in the thread a few months back. Basically, my logic board was replaced 2x (thankfully while under warranty). When the problems re-surfaced a third time, they ended up just giving me a new MBPr. New one hasn't caused any issues.

iMajus

Level 1

0 points

Feb 20, 2015 9:32 AM in response to JJulio

I confirm I'm having exact the same issue as all of you. For those of you who don't know how to reproduce the panic in front of Geniuses I know the way which 100% leads to crash. Just get this 3D benchmark https://unigine.com/products/heaven/download/ and runt the test. I did 'Basic' one. In about 30 seconds after starting the benchmark the system crashes with GPU panic. That happens in 100% cases for me.

Feb 20, 2015 11:45 AM in response to JJulio

They have acknowledged it. Lets keep this updated: http://www.apple.com/support/macbookpro-videoissues/

Feb 20, 2015 6:33 PM in response to iMajus

I downloaded the program from gfx.io. I make sure I am always using the integrated GPU and the crashes of stopped for the most part. At least it does not crash everytime I fire up Google Earth or Picasa, etc... Apple really ***** for not addressing this wide spread problem.

Feb 22, 2015 6:54 PM in response to JJulio

Hi everyone,

I got exactly the same problem as most people here, let me explain a good solution if you are out of apple care and apple is trying to charge you 600$ to replace the logic board.

First understand the problem, due to heat and usage your graphic card gets its solder balls damaged they crack a bit. So when it heats to much information cant pass, or doesn't pass at all if the solder ball is completly cracked.

So here are 2 fixes you can do.

Number 1 is to get someone that is well equipped to reball the GPU, search reballing. You cant really do it yourself.

Solution number 2 witch I did and Now have my macbook pro working for a month is a GPU reflow. This meens you heat your GPU untill the solder balls remelt and get rid of the cracks. This is a temporary solution as sometimes other factors made the balls crack and this will just happen again. But depending on your case and how well you have reflowed your chip you might never have to do it again. And for me even if I have to do it every 6 months, I prefer this then paying 600$. So If you are patient by yourself a good heat gun a set of torx screwdrivers then do a google research on how to dissemble your mac and how to reflow your gpu.

Take your time don't damage any other components and if the reflow fail you can still go to apple and get then logic board replace done.

Just take your time not to mess up anything else.

And do a good research on how much heat, how long, what distance, etc

Good luck

Feb 22, 2015 7:02 PM in response to akkotaire

Nevermind I went through all this for nothing, as of yesterday they have acknowledge the errors and are replacing the units free of charge

http://www.apple.com/ca/support/macbookpro-videoissues/

Anyway its good stuff to know. On any system when your GPU or CPU fails try a reflow.

alsuhr

Level 1

4 points

Feb 26, 2015 3:33 PM in response to JJulio

My mid-2012 Macbook Pro Retina started having this exact same issue about a month ago. It was very frustrating since it would crash when running higher-intensity applications (e.g. Unity). It also seemed to be heating up much more and more frequently than usual.

I took it into the Apple store this past Sunday (the 22nd). The guy there had said in the worst case I'd have to get it sent to a repair center and pay the flat fee for replacing whatever faulty parts there are. He also said it was possible it would wipe my computer. On the 23rd they did extensive testing on it. On the 24th they shipped it out to the repair facility. On the 25th it was repaired and they shipped it back. I got it back today, the 26th, so the turnaround time was much shorter than expected.

I haven't used it that much so far but it's not nearly as hot as it used to get. Also they didn't wipe my hard drive (just a few small user preferences had been reset). I'm also extremely happy that they actually repaired it for free! I'm pretty sure it was covered under the same program thing the last poster linked to. Pretty funny that I started experiencing these problems only a few weeks before their free-repair program started. I'm also fairly certain that before the repair I only had an Nvidia graphics card; now I have both an Intel and Nvidia graphics card at least according to my system report.

If you qualify for that free repair and are having these issues, definitely take it in for repair. They are really helpful and it didn't take very much time at all for it to be fixed, and best of all, it was free. I'm really happy with the customer support on this one.

Feb 26, 2015 5:10 PM in response to alsuhr

I just brought my MBP to an Apple Store and asked for it to be repaired under the new program. The tech ran their diagnostic software, withing a few seconds it popped up and said "REPLACE SYSTEM BOARD"

Filled out some paperwork and left it with them. I should have it back in less than two weeks. I am happy Apple finally addressed this issue.

Tony. .

libbo11

Level 1

0 points

Mar 2, 2015 9:28 AM in response to MontereyTony

Sorry for my belated update. I just want you all to know that the issue is covered by apple thus your not supposed to pay for the replacement of the logic board. Apple has obviously taken responsibility with this production fault.

If you live within EU your eligible to a full no charge replacement of the board for 3 years from the day you bought it, although you need to provide a receipt form the purchase.

Mar 17, 2015 9:34 AM in response to libbo11

http://www.macworld.co.uk/news/mac/apple-offers-free-fixes-for-macbook-pros-with -video-problems-3598907/

Fortunately I already got mine fixed for free but it's good to see Apple finally opening the floodgates.

kaczor

Level 1

0 points

Apr 14, 2015 7:46 PM in response to ex-fanboy

Unfortunately Apple did not address all MBPs with the discussed symptoms.

My MBP (15" Mid 2012, with matte screen, 2.6 Ghz Intel Core i7 and Intel HD Graphics 4000) has all the symptoms, but Apple refuses to replace the logic board !!!

I was told by a genius that it is not covered by the program. I was offered to pay >700 CAD for replacing the logic board and ..... only 3 months warranty for the new logic board.

Do I have other options?

May 1, 2015 2:37 PM in response to kaczor

Hi,

I have the Retina Macbook Pro Mid 2012 and I am experiencing the same issues. Compete freeze. Grey screen with some message like "something unexpected has happened... reboot your computer" or something like that. When I attempt to reboot however, the OS (Yosemite) white line gets half way along and then stops. The only way I have found to recover is to reinstall the OS from the Recovery disk!! This has occured twice in the last couple of weeks.

I took to the apple store and they want to see video evidence of this before they replace hardware.

So Question:

Is there any way to force the crash as I would like to force recreate the problem under test conditions and not working on something critical?

fequent mid 2012 macbook pro retina kernel panic reboots possibly GPU related