Upgraded to iTunes 11.1 and now it won't recognize my iPhone

I updated iTunes to 11.1 and it wouldnt recognize my iPhone. I updated my iOS to iOS 7 and iTunes still wont recognize my iPhone. Any ideas?

iPhone 5, iOS 7

Posted on Sep 18, 2013 1:24 PM

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228 replies

Feb 1, 2014 7:12 AM in response to SheaMcCuen

I had the same problem.

Latest iTunes, new iPhone 5s.

No contact between the two.

I followed every link I could find reinstalling software etc with no result.

I then found (by accident) an unbelievably simple and effective solution:

When you get the "Cannot connect to this iPhone" error - disconnect the cable, TURN IT OVER and reconnect.

I have no idea why this works but it does.

My connector now has a mark to show which side is "up".

Please Apple - put the logo back on the leads!

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Upgraded to iTunes 11.1 and now it won't recognize my iPhone

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