Upgraded to iTunes 11.1 and now it won't recognize my iPhone

I've tried everything what you've described guys. Nothing worked..

I don't know what to do now, any ideas? 😟😐

iTunes, did another update, and now iTunes recognizes my iPhone!

What if it says error while installing the driver?

Thank you

Thank you. I was able to have my ipod show up and sync in itunes but I can't access my ipod files.

The ipod icon shows up but there is no access to files under library or the side list so I can't open my ipod to access music, podcasts, tv, movies books etc... I can add to ipod by dragging items but can't see or change anything.

So I have songs albums playlists radio internet ipod icon itunes store

but no option to select files.....

😕

Is anyone else having a problem similar to this?????? Please Help!

I spent an hour or more figuring out how to update drivers and going to service folder and restarting apple mobile device. I was able to do this by following everyones instructions... thank you... to you and davidish and everyone else who explained this.

Thank you with your info and other posts I was able to have itunes recognize my ipod and also have it sync but I was not able to access my ipod files, the ipod icon shows up and I can sync and I get the main page where which shows my ipod info. But when I go to itunes the ipod icon shows up but there is no list of the ipod on the side menu so I cannot access files.

I see under music

songs, albums playlists, radio internet ipod icon itunes icon

I can copy songs etc to ipod icon but I can't see anything on the ipod...

Can anyone help with this problem????

I wish I could "like" 386 times! My Tuesday started off so much better than my Monday, thanks to you davidsh_seattle! Karma (and I) owe you!

Hi All,

For those who are still having issues i.e. iPad/iPhone etc not showing in iTunes 11.1.

I think I may have another solution for those running a 64-bit version of Windows. In my case I was using Windows 8 Pro...

So if you have this OS this is what I did to cure the problem...

Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers and look for the following file...

usbaapl64.inf

Now right click this and choose Install. After a while the driver should be installed and when you head back to iTunes 11.1 it should now show your device.

Remember the above will only fix the 64-bit software on Windows 8, though it may work for Windows 7 etc but without the latter OS to test I could not say.

Hopefully this will help, it certainly cured the problem for me! :-)

for people who are facing problem like me.

I am able to get it to work by a series of things. I am not sure which one worked.

1. Try reaching to c:\program files\itunes\

2. right click on itunes and select run as administrator.

If this solves a problem, thank god because you are saved from lot bigger work.

If not, you would have to do the steps in this thread.

https://discussions.apple.com/thread/3972817?start=0&tstart=0

and then restart the itunes.

It worked for me, Dont know if it applies to you. Give it a go...

I figured out why I couldn't access my ipod files after updating itunes even after doing the suggested fixes, of repairing itunes, updating driver and turning off apple mobile device and starting it.

I found out that you have to have show sidebar to access ipod and once I did that then the icon " on this ipod" appeared in the summary page. So, you can access some items only through show sidebar.... Yeah, a simple solution and I didn't have to reload itunes...

Thanks! Like so many others I don't usually comment on anything but this was extremely helpful and got my ipod touch recognized again. Much appreciated!

I am having the same problem. After updating to iTunes 11.1, it would no longer recognize my iPhone. (It still recognizes my iPad). I did not want to update my iPhone to iOS 7 yet, but thinking that might be the problem, I went ahead. That didn't help. So I have walked through every step provided by Apple support, including verifying the Apple Mobile Device Service is installed. I also stopped and restarted it. I have also uninstalled and re-installed iTunes multiple times. I have a feeling that the issue is with my USB driver. When I go into Device Manager, I see nothing listed as Apple, so there is really nothing for me to re-install. Can someone please help me?

This is happening to me too!!!!! Spent an hour on the phone with Apple with no luck!

Dave, your suggestions worked!!! It has been 2 weeks since I could connect my iphone to my PC!!! Apple Care was stumped!!!! You are awesome!!!!!!!!!!!!!!!!!!!!!!!!

Can I send you some money by Paypal to buy you a coffee?

Glad it's working for you. I wish Apple would document these issues more.

No payment necessary. Glad to help out. 🙂

I have tried all the suggestions on these four pages of ideas but iTunes will still not see my iPhone 5s. It will see my iPhone 4 and my iPad just fine. All are running iOS 7. I have tried on 2 different PCs with the same results of not working. Both PCs are running Win 7, one a starter version and one Home Premium. Any other ideas, please pass along, I'm desperate.