Unable to connect to server to accept new icloud terms and conditions

Is anyone else haveing this issue? On my iPhone and iPad after upgrading to iOS7 I am being asked to aggree to new iCloud terms and conditions, but when I select 'View Terms' to sign it returns an error: 'Unable to connect to server.'


Until i can get this working I am unable to use any iCloud services on both devices. Server overloaded? Anyone else?

iPad, iOS 7

Posted on Sep 18, 2013 3:49 PM

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105 replies

Sep 20, 2013 12:51 AM in response to emyr

Well, then you are so far the only one. I can't remember the site I found the trick on but out of hundreds of comments, not one negative that it doesn't work. Maybe you should connect iDevice to iTunes on PC Or Mac and reinstall iOS 7. And then either try and accept them in settings and if not, try trick again. This has 100% success! Well, 99.9 since you claimed it doesn't work.

Sep 20, 2013 4:56 AM in response to propertyofparkdale

Find my Friends always hung and exited as I tried to launch it. But a reboot (it took a surprisingly long time) solved the problem: the terms and conditions were already accepted. After the reboot I was also able to use Find my Friends. Before the reboot I could not get iCloud.com to show my phone's location, it said that it was offline. This problem got also solved.

Sep 20, 2013 7:59 AM in response to propertyofparkdale

I have tried all the suggestions posted and nothing has solved the issue. I deleted the Find Friends App and reinstalled - when I logged in I was not asked to accept any terms or conditions instead I get a message that Locations Service's is turned off - when I go to settings and attempt to turn it on I cant because it is grayed out.


I am promted numerous times to log into iCloud and accpet the terms but never get the ability to accept the terms. This is extremely frustrating and very disappointing as many other features are dependant on the acceptance of these terms and conditions -


Does anyone know if there is a way to contact Apple directly with this or do they not support questions via email?

Thanks

Sep 20, 2013 8:12 AM in response to DJS316

I just thought of something: have you, or anyone of the users for whom the solutions posted didn't work, tried logging into the iCloud website (from any device) and accepting the terms and conditions from there? I can't try it due to the fact that the initial 'Find Friends' workaround solved the problem for me, but it might be worth a shot. In theory, it should solve the problem because all you need to do is agree to the terms and conditions once, regardless of the means you use for acknowledging agreement.


If you do try it, please share the result.

Sep 22, 2013 10:38 AM in response to propertyofparkdale

I had the same problem. And I tried all that is suggested here: Find my friends, looging in to www.icloud.com and see if I could acccept conditions there etc. After logging into "Find my friends", I accepted the conditions there, but that didnt unlock the icloud account under settings. So this is what I did: I went General-->reset-->reset all setting.

After a reboot, and connectind to WIFI, the icloud was active and opened it. There a "terms and conditions" showing on top to be accepted. After tapping on it, it just disappeared (I guess because I accepted already under "Find my friends". All is now good!


I hope someone will get helped by this.

Sep 23, 2013 2:57 PM in response to propertyofparkdale

I have been struggling for the past 24 hours and getting more and more frustrated trying to get my ipad 2 to access the server since upgrading to ios7. Tried all the suggestions on here, none of which worked. As a last resort it occurred to me to go into the system prefs on my imac and open the sharing folder where I had my wifi set up (I use an ethernet connection but have set up a local wifi network for my devices).

I deleted and retyped the password for my local wifi network and that was all it took - suddenly everything on the ipad worked. Don't ask me why, I am not very techie, but it just did the trick.

My ipad was plugged in and there was a ping as e mail downloaded in Mail, the icloud T&C's became accessible, Safari connected, as did the App store. None of those would work before as I could not access the server but now all is working fine.

Check your password on your computer network - delete it and retype it (I didn't create a new password, I used the same one I had been using before) and hopefully it will solve your problem too. I was almost ready to fling my ipad out of a 4th floor window before trying this. Good luck.🙂

Sep 23, 2013 8:02 PM in response to Kati13

I had a similar issue and the fix was (on my iPhone 4) to go into the wifi settings and tell it to forget the wifi network I was on; then re-select that network, enter the network password, and then Find my Friends launched and the accept terms and conditions disappeared under the iCloud settings and everything is fine now.


I was very close to going down to my local Apple Store with my iPhone 5 and the iPhone 4 (both of which are tied to the same iCloud account) and raising Cane.


Not sure why but something appears to have been blocking the wifi on my iPhone 4, despite the fact that under wifi settings it was showing me logged on to my home network.


So if you are getting some form of unable to access server/timed out error when trying to accept the new iCloud T&C's, try telling your affected IOS device to forget the network, and then log back into it. Worked for me.


What a pain--between this and the Fubar AppleTV 6.0 update that bricked my AppleTV, I thought for a moment I was in a parallel universe running Windows devices and getting blue screens of death.

Sep 24, 2013 1:19 AM in response to DJS316

I tried the Find my Friend fix, didn't work, deleted Find my Friend, rebooted and reloaded, didn't work. Then went to WiFi and 'forgot my network' and reloaded. within a minute everything was up and running and the T&C's for iCloud no longer an issue. Somewhere the info for T&C's was blocked from going out despite my cellular data being on and active. Wierd and disappointing from Apple

Sep 24, 2013 6:52 AM in response to HaimonaT

Tried all of the above to no avail......finally what worked for me was "reset" (iPhone). 🙂 Yes HaimonaT, i agree : disappointing from Apple indeed.

Also, i know its a matter of taste but really : the new look of iOS 7 is ugly and looks weirdly old fashioned or dare i say....windows ! like. Disappointing again. Hope they get a new designer in !! Aesthetics were always such a strong point of Apple; i was negatively surprised by the look of it. For what it's worth.....

Sep 24, 2013 2:14 PM in response to haru_rob03

I had the same problem. The only thing you will need to do is to download the find my friends app from the Apple Store.

Once you do so, you're pretty much set up.
Just sign in and agree with the new terms that will show up on the main page of the app.
Then just go back to settings and sign in on Icloud and you will be all set.

I don't know where Apple screw up, but this alternative pretty much solved all my problems... and everything is working perfectly now.

Sep 24, 2013 5:01 PM in response to Brunomdacunha

how can i acces the find my friend app if i cant pass thru the terms and conditions agreement? I updated my ios thru my laptop and after the ios was finally upgraded last thing to do was to set up...but i get stuck with the terms and conditions agreement section...both tapping "agree" and "disagree" doesnt work...so basically,i cant use my iphone...can somebody please help...thanks! 😟

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Unable to connect to server to accept new icloud terms and conditions

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