Unable to connect to server to accept new icloud terms and conditions

Is anyone else haveing this issue? On my iPhone and iPad after upgrading to iOS7 I am being asked to aggree to new iCloud terms and conditions, but when I select 'View Terms' to sign it returns an error: 'Unable to connect to server.'


Until i can get this working I am unable to use any iCloud services on both devices. Server overloaded? Anyone else?

iPad, iOS 7

Posted on Sep 18, 2013 3:49 PM

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105 replies

Sep 25, 2013 7:06 AM in response to propertyofparkdale

Like jamimiranda, "Find my Friends" app let me accept terms there but when i went to settings to check- icloud is still giving me the "unable to connect to server" error as well.. Also, icloud on the phone is showing the wrong (old) email address for me.... it is gray and i cannot update it, even following instructions to a "t".


If I delete my old icloud account, will I lose all my notes and other info?

Oct 11, 2013 6:33 AM in response to propertyofparkdale

Go onto Settings and click on Accept Cookies and select Never. then go onto Advanced and put Javascript on in case it's off. After that reset the device by pressing On/off Button and Home Button at the same time until the Apple logo appears. Once the Apple Logo appears release the button and wait for the device to come up again. try again and accept the terms and conditions, now the accept button should appear. After you've accepted the terms and conditions you can put those settings back to the original if you like to, but it shouldn't interfere with the normal functions of the device. Work for sure!

Oct 29, 2013 12:39 PM in response to propertyofparkdale

Tried all of the suggestions above. The only thing that worked for me was deleting iCloud from my iPhone5. Then I went back into settings clicked on iCloud, and entered my email address (they call it Apple ID which is VERY confusing) and my password (which I call my Apple ID) and everything was restored, nothing was deleted and the annoying "cannot connect" warnings stopped. I had accepted via Find My Friends earlier, so I didn't need to do it again, apparently.

Oct 31, 2013 6:57 PM in response to propertyofparkdale

Please help! i have tryed to do the "Find my Friends" app thing but when i try to sign in it says that i'm not connected to the internet. I have also tryed to delete my icloud account but it ask me for my email and password and then it says that verification failed and something about that im trying to connect to a server that is pretending to be "set.icloud.com". somebody help please

Nov 3, 2013 5:46 PM in response to propertyofparkdale

I had this issue on my wife's iPhone 4 after updating to IOS 7.0.3. After turnning on Location Services (it had been disabled during the upgrade setup) everything began to work again. My guess - Apple uses some strange geolocation data to show you the correct terms and without it, it cannot determine which server / page to pull it from failing with the ridiculously useless error "Unable to connect to server".


There is a good chance the people installing "Find My Friends" inadvertantly enabled Location Services (required) when installing this app and "fixed" the problem that way.


I hope this helps someone, I know these forums have been a great help in the past!

Dec 4, 2013 6:03 PM in response to propertyofparkdale

I'm having the same problem and the Find My Friends didn't work. I'm utterly amazed that Apple hasn't addressed this and that tons of people have mentioned spending hours on the phone with Customer Care and still no solution which means, even in spite of a known issue, the idiots at Apple will talk you in circles just to make you feel better about a crapy product.

Jan 4, 2014 3:30 AM in response to Loperation

I did it.


I logged into the web icloud and it didn't asked me to accept any terms and conditions.

I have an ipad with the same Apple ID and the iCloud services go normally there.

My problem is with my wife's iPhone only. None of the solutions have solved my issue.

Tried them all, besides erasing my iCloud Account.


Had sent an email to Apple and I'm waiting for a clue......

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Unable to connect to server to accept new icloud terms and conditions

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