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trbeck1 Author

Level 1

0 points

My Music app keeps crashing in iOS 7

A little bit of backstory might be useful: I'm on an iPhone 4 running iOS 7 and am an iTunes Match subscriber. While I was still on iOS 6 my music app at some point began to only show songs and playlists, not albums or artists.

Now that I've upgraded to iOS 7 the music app is completely inoperable. When I try to open it, it looks like it's loading for a short time before the phone returns to the home screen. The same thing happens when another app trys to access Music, such as downloading a new song from the iTunes Store, playing music through an exercise app (Nike Training Club), and even when trying to see the space usage on my phone (I think because that prompts the phone to see how many music files there are).

I deleted all the songs from my phone when I updated to iOS 7 to get space and because I thought I would be able to get them back through iTunes Match. I know that this isn't a problem with my iTunes Match library, because it works fine on two Macs and my partner's iPhone 4. I've tried turning off iTunes Match just in case. In my frustration, I nearly deleted all the content from my phone to try to start from scratch, but I thought I'd ask here to see if other people are having the same promblem or if anyone has any thoughts for a possible solution.

Any help is much appreciated. Thank you!

iPhone 4, iOS 7

Posted on Sep 19, 2013 5:51 AM

52 replies

Sep 20, 2013 4:48 AM in response to trbeck1

Trust me, everybody: I have been through this.

You have to do a full restore of your iPhone from an iTunes backup. Doing the restore from iCloud will cause it to hang.

After the restore, my iOS 7 iPhone 4S works perfectly.

Sep 20, 2013 11:37 AM in response to danjfriedman

Sorry, did you click "restore iPhone" or "restore backup?" Those are two different options.

Sep 20, 2013 12:07 PM in response to Pausanias

Click "Restore iPhone," then after it restarts (this will be a few minutes), it will ask you if you want to set it up as a new phone, restore from itunes backup, or restore from icloud backup. Select itunes backup.

Best of luck!

Sep 20, 2013 12:09 PM in response to trbeck1

Just before you posted, I backed up and randomly picked the other restore button (restore Backup). I'll let you know if that one works too. So far so good.

Sep 20, 2013 12:10 PM in response to libormalota

You don't need to sync with iTunes to do the restore, as long as iTunes recognizes that your iPhone is plugged in. And, if it's plugged in and recognized but not syncing, you can still do the backup (I did). Alternately, try plugging your iPhone into your computer, then do the restore by going (on your iPhone) to Settings > General > Reset > Erase All Content and Settings. Just make sure it's been backed up first! After the iPhone restarts, iTunes should recognize it.

Sep 20, 2013 12:10 PM in response to Pausanias

Yeah, I'm not sure if it will make any difference, I just know that I had clicked "Restore iPhone."

Sep 20, 2013 6:36 PM in response to trbeck1

I had the same issue with my ipad 2, but no prob with my iphone 5.

Anyway, rebooting fixed the issue for me. Hold down the button and the power switch for about 10 seconds. Try that before a restore.

wrekumup

Level 1

0 points

Sep 22, 2013 11:19 AM in response to danjfriedman

The full restore from the iTunes backup solved all of the issues I was having. All of my game data was saved as well. Good suggestion.

Sep 23, 2013 6:57 PM in response to trbeck1

Having exactly the same issue (including pre-upgrade Match issues), and the restore from computer backup didn't work. Music, Podcasts, and Settings->Usage freeze/crash every time.

meryovi

Level 1

0 points

Sep 24, 2013 3:30 PM in response to trbeck1

The solution posted here didn't work for me. Anyone else has a different solution?

pips1971

Level 1

15 points

Sep 26, 2013 12:11 AM in response to meryovi

Me to having the same issue with music app keeps crashing Am from the UK having all kinds of problems

I will show you a picture iTunes radio isn't it out in the UK yet.

what a joke this is even in my shared playlist can't see art,cover other problems I can go on

: Apple fix this

nachdenki

Level 3

649 points

Sep 26, 2013 12:13 AM in response to pips1971

Well I can only tell you that the Music App is one big mess right now. The picture of iTunes Radio is normal though. If you tap "Start Listening" it will go away. As for your crashing problems, that should not happen I guess. Did you try maybe removing and re-adding all your music? Otherwise restore the iPhone iTunes, that might help.

pips1971

Level 1

15 points

Sep 26, 2013 12:19 AM in response to nachdenki

Tried everything

Here look at this

what now lol

pips1971

Level 1

15 points

Sep 26, 2013 12:21 AM in response to pips1971

All I can say is yes music app is messed up right now I agree with you

I am going to a Genius Bar at the weekend to see if they can help

Which I am doubtful 😁

nachdenki

Level 3

649 points

Sep 26, 2013 12:23 AM in response to pips1971

Yep, I would doubt that as well. I will call apple today, though, just so they generate a ticket for my issues.

The Music App is the one thing in iOS 7 that seems really messed up. Really obvious bugs make it seem like it wasn't tested at all :-( For me its actually even worse, I have all my iTunes Match songs showing up twice, no matter what I do. I really hope for a quick iOS 7.1.

My Music app keeps crashing in iOS 7