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iPhone 5 camera not working after ios 7 update

The front camera works initially, but the rear camera shows a blurry image which then freezes the app. Several hard resets have had no effect.

iPhone 5, iOS 7

Posted on Sep 19, 2013 6:14 AM

Reply
518 replies

Oct 2, 2013 12:27 AM in response to smevans

Exact same with my iPhone 5. Ever since installing ios7 10 days ago, main camera shows a black screen, toggling to front camera works once, with a good image from front camera, but toggling again to main camera appears to freeze the camera app. Force quit Camera app does not help. Reset parameters does not help. The bug is also present just after the iphone 5 turns on following a full reset of parameters and data. Looks like some low level software problem to me. On my way to the genius bar for a replacement.

Oct 2, 2013 5:26 AM in response to smevans

I have the same problem and have resoved it as follows:

1- Close the Camera Application: double click "Home Button' to open the multi-task menu, swipe up on the camera window.

2- Reboot your iphone by holding the power button and the Home button until the phone turns off and the apple logo appears.

3- Reopen the Camera app and it should work.

Tested and worked 100%

Oct 2, 2013 5:35 AM in response to HadyS

Some people have success with reboots but it does not work in every case. I checked the operation of the 5s in the Apple store and noted that when transitioning from the FaceTime camera to the rear camera the FaceTime image fist becomes blurred and then is replaced by the rear camera image. On my iphone 5 the camera app froze at the blurred transition stage. Whilst Apple maintain it is a hardware issue it seems to me more likely to be a software problem appearing at the transition between cameras.

Oct 2, 2013 5:54 AM in response to HadyS

@hadyS in my case it happens because of an app called "Mo+."

I contacted apple headquarters since it was my fourth replacement and the issue remained. They told now we'll check your apps one by one. So install my apps back one by one and use the camera for a while and the Pp that causes my camera to freeze will be the one. And I just found that this May be the app. Coz since a day the camera was working fine but a minute ago I installed mo+ and my camera froze.

In my care hated resets, reboots and restores didn't work.

Oct 2, 2013 6:16 AM in response to smevans

I believe it is a software error due to iOS 7 upgrade and some kind of incompatibility with another app. I updated all my apps and all of a sudden, my camera was working again. This PROVES that it was not a hardware error. It's also not just the iOS 7 itself because multiple master resets and reboots of phone alone dud not help.

Oct 2, 2013 8:45 AM in response to nadine505

I have read most of the posts in here but I think I have a different issue. I have an iPhone 4S and both front and rear cameras worked perfectly before the ios 7 update. After the update, nothing in the camera app works. In fact everything is frozen - it can't move to the video or any other of those menu items -absolutely nothing happening. I have reset all settings, turned off using power and home button but nothing. Any help on the horizon?

iPhone 5 camera not working after ios 7 update

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