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iPhone 5 camera not working after ios 7 update

The front camera works initially, but the rear camera shows a blurry image which then freezes the app. Several hard resets have had no effect.

iPhone 5, iOS 7

Posted on Sep 19, 2013 6:14 AM

Reply
518 replies

Oct 2, 2013 11:05 AM in response to Adrian Sen

Same issue here with iPad 2 and iOS 7. Apple engineering told me its a hardware issue. I absolutely refuse to believe that. My rear cam was working just fine before the upgrade. This affects certain ipad 2-4, as well as iphone 4 to 5s users. Extremely disappointed in Apple right now. I even escalated this to Customer Relations but haven't heard back from them yet.

Oct 4, 2013 9:37 AM in response to smevans

The same problem here with a 5S 64Gb Black with 4 days of use, I restore the phone and the problem solves, but after few shots the camera freezes again, so it's NOT a hardware problem, it's a SW problem, Apple Engineers, solve this issues asap!!


I cannot go to an Apple Store, because I live in Brazil, and even the 5S was launched here yet, so the warranty will not cover at this time.


I'm missing Jobs' older times...

Oct 4, 2013 3:33 PM in response to Beto Silveira

I just had the same issue, and after a week I went to Apple store and they replaced it. Out of warranty, so I had to pay - then can claim it back from Squaretrade coverage. After reading this thread though, I think I'll be going back to Apple Store to demand a refund - because this was not my fault! This was caused by the upgrade to iOS7 - clearly. These reports are all identical.

Oct 6, 2013 11:49 AM in response to smevans

I had the same issue with my iphone 4. Everything was working fine until upgrade to ios7. After that, camera app opens but screen is black, then freezes. There are no conflicting app issues because the phone is completely reset to original settings. I have no additional apps installed. This is totally a software issue and I hope the next ios revision can fix it. Is it possible that the ios7 update can 'break' the camera? Everyone needs to call Apple support to complain about this issue so they do something about it. Right now they refuse to admit its a software problem. My phone is out of warranty so genius bar won't replace it.


If someone gets a REAL answer from Apple Support, please post it here for others to see.


What a f'n pain...

Oct 6, 2013 1:54 PM in response to silverjet_

As posted before, I had complete freeze on my front and rear cameras. After reading some of these posts, I started removing some of the apps on my iPhone 4S. I started with anything to do with the camera - barcode apps torches etc..

I very quickly managed to get my front camera (the one that looks at me) back. Eventually I got my other one half back - unusable as it stutters but at least some signs of life. Not removed all my apps as some have passwords that I can't remember, but this might point some people in the right direction

Oct 6, 2013 7:53 PM in response to Adrian Sen

Thanks for your suggestions. I have a iphone 5. I have never had a problem for 10 months until IOS 7.02. I was at a Spcial event getting ready to take a picture when camera went black. Tofday FaceTime only showed the Calling person, not me. After reading your reply, I deleted the OCR reader first and front and rear camera came alive..than I deleted any App that delt with camera as you did. So far so good. I have an appointment with Apple store on Tuesday to Varify actions. Will get back to forum with answer.

iPhone 5 camera not working after ios 7 update

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