wifi doesn't work with IOS 7

Lecter_Hannibal wrote:

Has anyone tried this?

http://www.cadinc.com/why-your-apple-ios-7-device-wont-connect-to-the-wifi-netwo rk

That's different than the wi-fi being greyed out. Totally separate issues.

Since Apple has yet to publicly acknowledge the problem, here is a theory - perhaps it's an issue with a specific vintage of WiFi / Bluetooth hardware in some devices. My daughter's iPhone 4s is completely dead re: WiFi and Bluetooth - and the problem happened after the iOS 7 upgrade (with no issues prior to that). Hard resets, everything else suggested on this thread, nothing has had any impact. In Settings the Bluetooth cycles forever (hung up) and in Settings the WiFi is off and can't be changed even thought in the Control Panel both WiFi and Bluetooth are shown as on. So if the hardware is the problem then the iOS 7 software is not correctly dealing with failed hardware (by presenting a warning message of some kind). If more likely there is an iOS 7 / hardware incompatibility then it is a software problem. Either way, software has to deal correctly with hardware failures and/or software has to correctly deal with variations of OEM hardware under the hood. Most frustrating is the deafening silence of what is a problem impacting more than a handful of people. Disappointing from one of the world's leading and most innovative brands.

Prokhozhy wrote:

TJBUSMC1973 is implying this is a hardware issue (because allegedly otherwise ALL devices would be affected - a lame assumption as it leaves out the possibility of software conflicts which may explain the apparent selectiveness of the wifi disease). Tonefox is claiming the issue affects "up to a hundred individuals".

So here are some simple questions to both of them:

1. Suppose this IS a hardware issue. Then who is responsible (and should pay) for the hardware failure? Apple which manufactured the defective hardware which was pushed over the edge by a software update offered by Apple? Or maybe the owner of the defective hardware who had a WORKING PIECE OF HARDWARE until he/she made the update as suggested by Apple according to Apple's instructions?

2. Suppose the issue affects relatively few individuals. Apparently they are not to blame for the problem (they merely did what Apple told them to do - without warning of possible consequences). If they are so few, why won't Apple own up its failure and replace those "few" phones free of charge regardless of whether the warranty period has expired? Well, I believe that maybe the number of affected individuals is considerably higher (and disclosing the number would be VERY BAD PUBLICITY), or Apple has become too smug in its attitude towards its customers (hundreds of millions are happy, so let those who are unlucky - "up to a hundred" - do what they will, they are not OUR problem). Be that as it may, Apple's failure to heed the cries of those affected by the wifi disease (while hundreds of millions are happy, duh) borders on disgusting - and could be a harbinger of more woes to come. If Apple is not worried by a few users ("up to a hundred") defecting to Samsung or other competitors, this is BAD, as this is an indication of how others will be treated when new problems crop up.

3. Many claim that they had no problems while their iPhones were running on iOS 1.6.3. Rolling back to that version would easily resolve the hardware/software dilemma. Why won't Apple permit it - at least for those who openly say they have been affected by the wifi disease IMMEDIATELY AFTER THE UPGRADE to iOS 7?

Sorry for so many letters - it's just that I loved my iPhone, and now I feel betrayed - and being shrugged off because I am one of "up to a hundred" individuals who was stupid enough to believe they had purchased top-quality hardware DOES NOT HELP!

What I said was that if it was the iOS 7 software, then all devices running iOS 7 would be affected. And that isn't the case. I said it has to be something else. This is basic logic. I've seen many, many devices with this issue, and so far, NONE of them have been related to the iOS specifically.

TJBUSMC1973 wrote:

nealfrirl wrote:

Hmmmmmmmmmmmmm, 22 PAGES of complaints. Think this might just prove that it IS an ios7 bug and not damaged hardware. FIX it please Apple!

Hmmmmmmmmmmmmm, no this doesn't prove it's an iOS 7 bug.

If it was a bug in the SOFTWARE then ALL DEVICES running the software would be affected.

It's something else. Keep guessing.

Back up your assertions that the number of affected users is 'considerably higher'.

If your device has defective hardware, then get it serviced under warranty for free. If your warranty has expired, then replace your device. That's how the real world works. You get what you pay for.

You paid for a device with a one year warranty. That's it. Anything BEYOND that is your perception, based on something other than the reality of the written agreement.

Hardware:

I have 2 iphone 4's [plain old 4, no S]

1 iphone is at&t

1 iphone is verizon

I also have 1 ipad mini (verizon)

My at&t iphone 4 is old. I have it since it first came out.

The Verizon iphone 4 is about 1.5 years old.

The mini will be a year old come december.

My at&t phone upgraded to 7 fine and works flawlessly.

The verizon ipad mini was upgraded to 7, also no problems whatsoever.

The verizon iphone 4 is experiencing the greyed out wifi switch/no bluetooth.

I have tried EVERY fix on this thread over the past few days (even the fridge 🙂, when I hit brief moment of desperation)

Two nights ago, I reset the Verizon iphone 4 again, for no reason other than to try it, and it worked.

It saw my network and joined it with no intervention from me. Keep in mind, I reset this thing at least 20 times prior to try and fix it.

It was on the network when i woke up and stayed on till about 7:00pm last night.

Then, like it never happened, it stopped working (greyed out wifi switch/ no bluetooth).

I again reset the phone, and it was fine (joined wifi by itself, no signs of the error).... strange.

I don't have a solution, but it got me wondering....

What carrier do most of the people with this problem use?

I doubt it's limited to one carrier, but it could help identify the hardware, as the model/carrier have slight variations of the same hardware.

*My background:

20+ years in the IT field (apple hardware repair, windows hardware repair, desktop support, network admin, small business consultant, trading floor support, done it all). I only write this to rule out user error.

Wei Loo wrote:

Don't know if is the carrier, the hardware or IOS 7. I live in Panama, Central America, around me are friends that had upgraded to IOS 7 with the iphone 4s including my husband and nothing happen to them. Try everything and still have the same problem. Not going to upgrade any device until can solve this issue.

Of those three, it can only be hardware.

Your wireless carrier has nothing to do with your wi-fi (unless they also provide your home internet service and/or your wi-fi router).

iOS 7 doesn't cause any wi-fi problems. At worst, the HEAT from the update process overheats and disables the wi-fi chip, which means the wi-fi chip is defective.

TJBUSMC1973: "... if it was the iOS 7 software, then all devices running iOS 7 would be affected."

Tonefox: "I suggest again that if the issue were caused only by the new iOS, then there would be over 200 million people in the world unable to access wifi, and it would have hit national newspapers and TV."

Gentlemen, with all due respect, you may be oversimplifying the matter by assuming that the OS interacts ONLY with the phone's hardware. Isn't it true that the OS also manages the operation of all apps installed on the phone? And if that is the case, then the wifi disease may be a manifestation of some conflict between the OS and some one or more apps that all affected users have on their phones. Now, if THAT is the case, Apple should have done a better job eliminating such conflicts. If my original assumption is faulty, I will respectfully withdraw my objection. For now, though, I continue to believe the problem is in faulty programming.

If this is, after all, a HARDWARE issue and, as I have repeatedly read here, Apple is suggesting that people should pay for the replacement of phones with expired warranties (and I don't know what Apple will tell ME until I return home (a week from now) from a trip to a country where there are no Genius bars), this situation still leaves me with a bad taste in the mouth (and YES, gentlemen, I AM emoting here - based on the facts available to me). Maybe an analogy wil help. Imagine you take your 14-months-old Chevrolet to a garage for routine maintenance, and later the techs tell you that the maintenance process somehow damaged some mysterious valve, and now your car cannot go faster than 40 miles per hour, and they also tell you they can replace the car, but it will cost you (less than a new car, but still)...

Last but not least, both your profiles indicate that neither of you have iOS 7 installed on ANY of your devices (if I misunderstood that information, I beg your pardon in advance). If so, I find it somewhat strange that you protect the new OS with such fervor...

Wow, 37,000+ people having this wifi issue... There are also about twenty other feeds like this. All this seems to directly coincide with the iOS 7 update. Even if it is not an issue directly with iOS but how it interacts with other devices, it should condone some interest from apple...

I've got the same problem. Iphone 4S, ios7.02

Even better is that I'm overseas for the next 2 months and so basically my phone is a brick until this gets fixed.

Can't use any applications that require wifi, and I don't want to pay out the nose to roam with 3g data.

Before someone berates me asking if I've followed the steps:

Other devices can connect to hotel wifi (kindle, laptop, work blackberry).

tried airplane mode, renewed lease, forgot network (about 150 times), reset network settings, put in fridge, put in garbage (haha). Hard booted, restored from backup.

It was working fine up until today - it gets the wifi signal but cannot connect. Doubting it's a hardware issue as it's a new phone (refurbished but only about 2 months ago. I'd be out of warranty, and even if I was in warranty I'd have a hard time getting it replaced as I'm, like I said, overseas for a few months.

Fantastic result apple, first thing I'll do once I get home - buy a non apple device..

All affected phones are not 4s. I have a 5. And I am reading that other divices are affected as well including iPad and iPad mini. My problem is not that the wifi button is greyed out but rather that the wifi will not consistently connect unless I turn off and on the wifi button. Then once it is connected, the wife will not maintain a connection for more than 30 mins or so.
I was fortunate in that after trying everything under the sun, I went to the Apple Store and that agreed to replace the phone. I have not upgraded to iOS7 and will not until I'm certain it's resolved.

I did exactly the same thing Pan.

I used the Apple website, chose "exception iOS7" entered a chat with a nice guy called Quentin, gave him the serialnr, and after a long session, and testing all options was told I could get a replacement iPhone 4s.

From the 4 options I chose option 3 ("You can call an AppleCare phone advisor, ...we send you a 4s and you send us your device after. Cost €29 and a credit card hold for the value of the 4s"....)

I was given the 0900 Apple support number here in The Netherlands to arrange this which I did the next morning.

However, when I called the guys at the 0900 number they made me do all the same exercises again and told me since my iPhone 4s was one month out of warranty I did not qualify for a replacement.

I asked them to look into the log of the chat with Quentin -the apple support guy- who told me I could get a new phone. They put me on hold and told me Quentin was obviously wrong.

Since I was out of warranty (purchased aug 2012) I did not qualify for replacement.

(I have the logs with Quentin/Apple Support right here in front of me...)

I just tried putting my wife's phone in the fridge over night. We put it in a plastic case to fight the condensation from the fridge. The first time I read the post about putting your phone in the fridge I thought for sure it was crazy and it was the last thing I knew of that I tried. I didn't want to look crazy doing a "rub my belly and head while jumping counterclockwize on one foot" type of thing to my phone then hollaring sugar hoping it works, but the temerature change in the phone fridge idea worked... NOTHING ELSE DID!

Some background and updates for those that have seen my other posts.... My wife and I are verizon customers. I'm Military and preparing to go to Korea again, for the fourth time. Anyway, we are migrating (migrations do not happen as a result of one giant immediate action) from Apple and Verizon (Verizon for different reasons). I DO NOT RECOMMEND EITHER TO ANY CUSTOMER WHO CAN AVOID THEM! IF YOU CAN AFFORD TO DO SO PLEASE TURN AROUND NOW OR YOU CONTINUE AT YOUR OWN PERIL.

Now to the employees and fanboys of Apple who post and talk to real concerned people about how their idiots instead of cunstructively joining the conversation and say LIES about complaining about how they came here looking for ways to fix their phones but found only waste of time complaints, keep your comments to yourself (being nice here) and go look elsewhere (go away). It's obvious you are lying because if you truely thought we were wasting your time you wouldn't waste more of your time writing a long speech about it, now go away.

We have bought a Samsung S4 unlocked and are letting out contract through Verizon run out since we have the iPhones anyway and domping them, so I'm glad the WiFi works now so we don't eat up data. Only time will tell if the fix is permanent.

The best fix for the future is not using an Apple product at all. FYSA, Apple told me that I'd need to spend $200 for a new iPhone 4S to fix the wifi problem, throwing it in the fridge for free should show them what they don't know.

The first point is an incorrect assumption. My iPhone 5 is having wifi issues as well. I've read earlier that it's across devices. It's been documented in the 4s, 5, iPad and iPad mini I ended up getting a free replacement and will not upgrade until I'm confident that it's been resolved.

Hi.

I have the same problem on my iphone 4s. After installing ios7 the wifi cannot work.

It is 1 year and a half since I have it so it's 'out of warranty' and Apple refuses to change the phone. The only option I was provided was to pay to get a replacement Iphone 4s.

This is a obvious hardware defect so I believe Apple should be responsible for this !

ps. Harware restart, reboot, reinstall.. all these options were tried without success

The fact that your 4S came back to life after you erased, without restoring, all apps may well be the proof that iOS 7 is in conflict with one of those apps (and that this is NOT a hardware issue). Probably this result could have been achieved with less trouble if you had tried erasing the apps one by one - but then, this is what Apple techs should have been doing all along, trying to pinpoint the source of the wifi disease instead of sitting on their backsides in their Genius Bars and trying to stonewall this issue. Incidentally, if the original assumption (iOS-app conflict) is correct, the problem may come back when you download the guilty app back onto your phone.

I wonder, (1) if there is a way to find out how many users are affected by the wifi disease, do a headcount, so to speak (Apple should have that information based on the number of complaints and replacement requests, or they have grown more incompetent than I suspected); (2) where Apple protectors have disappeared (as I am sure they are not busy installing the OS they are protecting); (3) whether Apple is going to acknowledge their error, and at least announce they are working on some remedy - or permit those affected to roll back to iOS 6.

Pierrehk

The procedure does not work, Apple know this Plenty of us on here have tried this. They went through all that with me on the phone waiting for me through the whole procedure for me to reset and set phone up as a new phone. Then act like they haven't heard of this happening before. When I mentioned about the amount of people on the forum with the exact same problem the girl said, "oh I'm not really sure you can believe what's wrote on these forums". I told her that I was talking about the Apple forum that is on the Apple website under support where people come to troubleshoot so how can Apple be unaware her reply was "oh, well we can offer you a new handset for £146.