wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

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Question marked as Top-ranking reply

Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

Sep 23, 2013 9:26 AM in response to keenevision

Got back to settings-wifi- now shows Not Connected! Tap on Wifi prompt; screen frozen now. I'm waiting; screen frozen, clock frozen. Try to press Home Button; nothing. Press Home Button and power, hold- shut down, no reboot. Press power button, phone starting up with Apple logo. Lock screen comes up- Searching for service SCREEN LOCKED CANT SWIPE TO UNLOCK!?!!! Oh what's this now!? Ok, it started to reboot again(?) lets see what happens. Got Lock screen showing 4 bars of signal, no WiFi indication. But still can't Slide To Unlock. AND NOW IT'S REBOOTING AGAIN!!! Apple logo- went to black, nothing happening- AND APPLE LOGO AGAIN!! Wait- Lock Screen again, shows 4 bars and carrier, but no WiFi symbol. Ok- let me unlock, enter password- home screen- no WiFi symbol. Hit email- one unsent message (my test to myself)- Cellular Data is Turned Off message again. Hit OK- go to Settings- Wifi (shows off)- select and wifi switch is greed out again!!!

Sigh.

Sep 23, 2013 9:41 AM in response to Bharris0721

I might be wrong, but if you restore from a backup, then the backup only has a list of the apps from the iPhone and information about where they are on the screen- The application itself is restored from the copy that is on the PC - so if the app is NOT on the PC it wont be restored.


All the apps that you have ever downloaded to the iPhone can be found:


1) either from iTunes on the PC (go to store - AppStore - then press the "Purchased" button on the right side - and donwload any that are "Not on This Computer" - then sync as I mentioned before)


2) or on the iPhone under Apps, but if you don't have wifi, it will be slow (and expesnive in bandwidth terms) to download - you should do it through iTunes instead


Hope this helps

Sep 23, 2013 10:46 AM in response to Fede23

APPLE we need a POSt.. I know your read these.. Some kind of status update.. At least let us know your working on the problem... I believe there enough people with the same exact problem.. I am not going to buy my WIFI chip went bad at the same moment I downloaded IOS 7,, and if that the case send me IOS 6 to reinstall.. see if my wifi still down!!!


I highly doubt over 100 other people wifi chips went bad at the same time!!!

Sep 23, 2013 11:08 AM in response to Bharris0721

To make sure that Apple understands this is a real problem, I also wanted add my name to the list of people experiencing wifi problems. I have a 4S and have never had wifi issues with the phone. After updating to iOS7, my wifil will not connect to my home router or my office router. I have tried all the "fixes" outlined in the previous 6 pages to this thread and none of them works (I connected once but it was short lived).


The wifi issue is clearly not a hardware issue in my case -- it only arose after updating to the new OS.

Sep 23, 2013 4:00 PM in response to graysonip

Thanks graysonip. I did this as well and it worked one time, but when I left my home and came back I could not reconnect, even repeating the above. Unfortunately, it is not possible to reboot the router in my office or as others have mentioned in a coffee shop, etc. Thanks for your recommendation. I really hope that Apple is acknowledging the issue and planning to resolve it.

Sep 23, 2013 10:23 PM in response to Fede23

Hey all...I have an appointment tomorrow at my local genius bar...Have the same issue with my Iphone 4s 16gb. After updating to iOS7, I totally lost my wifi and cannot turn it back on. Button on wifi is greyed out. Steps I have taken so far: network reset, hard reset, another network reset with support on the phone, network reset with airplane mode turned on...no go on any of them. This is there issue and the support reps on the phone even said as much. If they turn me away for being out of warranty tomorrow, I will not be getting an Iphone in the future...there are still better andriods out there...fix the issue already apple, having to use my data plan for internet all the time is starting to cause my battery to become hot. 😠

Sep 24, 2013 4:05 AM in response to Fede23

Really, Apple store is trying to say our phones just happen to brake when we upgraded.. Are you kidding me.. My phone is 1 year and 2 months old.. so I am screwed..


My phone does not have a scratch on it, been in a defender case since day one.. and never been dropped.. Figured it have good resale value if I kept it in good shape.


Does apple even look on this board.. do they really think I will buy that over 100 people's phones all broke right when they upgraded to I0s 7.. Maybe if it was a few people.

But not this many people..


If apple does not address this,, I am thnking class action law suit. I be ****** if before I will give them a penny.

Sep 24, 2013 5:46 AM in response to Fede23

Slowly starting to look at Android phones as I face the next challenge with Apple:


- my GPS app doesn't work under ios 7

- App Store on iPhone shows update available

- but I can't download because I don't have wifi and the app is too big - thanks a million Apple!

- go to iTiunes to see if syncing would solve the problem

- what does iTunes say? "all apps are up-to-date"


What an *****ing mess Apple - get your act together. Thanks to ios 7 I have gone from a working iPhone 4S to a disaster - and Apple doesn't seem to care ...

Sep 24, 2013 11:29 AM in response to Fede23

My workaround lasted all of about 10 mins after I posted. Still greyed out, luckily I'm still under warranty (just barely) but will be heading back to the apple store this week for my third 4s in a week. If they tell me it's my hardware again, and not the software issue it clearly is, I'm going to just go ahead and take that as a sign that I'm dealing with a less then honest company, and take my business elsewhere with my upgrade. I can narrow the issue down to the first time I clicked the wifi off in control center this time tho. It's clearly an issue with those controls. Wifi is greyed out, and BT doesn't even have a toggle switch anymore, just that circular, spinning icon, like something is loading. Anyone know if the wifi, and BT antenna are one and the same?

Sep 24, 2013 11:35 AM in response to Ally86

Thanks for letting us know how Apple treat you. Rather like HP they seem more interested in shipping as much new product as possible rather than taking any pride in quality ... sad really ... they once had a better reputation ...


Still haven't solved my issues ... and so am waiting for Apple to do something about its iOS 7 ... and starting to look at Android phones for a brighter more reliable future!

Sep 24, 2013 11:56 AM in response to dzseti

I would be much more understanding if they would just admit it , and say "we are aware of the issue, and working on a fix", instead of "your phone is broken". Did all of our phones just happen to simultaneously break right after we upgraded? I find that a little hard to believe. When I do get my next phone, I'm not upgrading it to ios7 until they fix the known bugs.

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wifi doesn't work with IOS 7

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