wifi doesn't work with IOS 7

Hi, I installed on my iphone IOS 7 but now wifi doesn't work. It doesn't find any wifi connections around me. Please help me! What can I do?

Posted on Sep 19, 2013 8:28 AM

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Posted on Oct 5, 2013 2:30 PM

On page 24 of this thread, Tomeucanyellas wrote:


I've contacted Apple following this link http://www.apple.com/support/contact/, follow the steps. If your Care Plan has expired click on Exception -> IOS7.


It seems my iPhone 4s had a hardware issue with the WIFI chip. Apple replaced my iPhone without costs and mine had no warranty!


Hope it helps!


User uploaded file


I am in Canada. iPhone 4S, iOS 7.0.2.

Experienced the same greyed wifi issue since update.

My phone is out of warranty by more than half a year.


Followed instruction from Apple's knowledge base, all the tricks explained here and in other threads, except the dryer/freezer ones.

Sometimes, immediatly after applying a fix, wifi/bluetooth became enabled, but never more than half an hour.


Yesterday, Oct 5, I followed user Tommeucanyellas recommandation, quoted here.

I chose the right Country, and clicked the following:


iPhone > Service request & Troubleshooting > Restore or update not working as expected.

Then I entered my serial number. Then choose iOS 7 in the next menu.


I chose to schedule a call. The phone rang at the exact scheduled time. Spoke to a first nice and polite representative who asked if I tried the workarounds explained on the Apple knowledge base, as well as backup/restore and reset network settings. Then I've been put on hold for a couple of minutes. When she came back, she transferred me to a senior representative.


The senior representative acknowledged the situation and apologied. Without me asking anything yet, he offered me to make an exception, a free replacement.


To get the new phone, he proposed to

-go to an apple store (this is a 3 hours drive for me)

-I send my phone, when they get it the send a new one.

-They charge my CC, send me a phone, then I have 10 days to send them the faulty one with the box I received my new phone in. Then they undo the CC billing.


I chose the last option of course.

The same day the new phone left the warehouse in PA and is scheduled to arrive at my place by tuesday.


At the end of the conversation I asked if he was aware of the technical issue. He couldnt tell me, but said that was a known issue and some customers were experiencing this.


I must admit I've been pleasantly surprised about the outcome of this issue.


For those not having luck at an AppleStore, I suggest you try this.



Thanks to Tommeucanyellas for bringing this solution out.


Pan

1,011 replies

Sep 24, 2013 12:58 PM in response to mcourd

@mcourd I agree with you 100%. My 4S is my first Apple product (although not my family's), and I have to admit that I am exceptionally disappointed with the whole attitude that pervades their approach to customers in these situations. It seems like the knee jerk reaction is always that it's either the customer's fault or something like a hardware problem, which is just too bad for you and you should be happy to buy another product to replace your faulty one. From the many messages on this topic, it would seem unusual -- as you noted -- that all of our phones suddenly failed simultaneously for no reason. The only commonality among us is that the failure occured when we updated to iOS7. Others have suggested to me that somehow the software update could accelerate a hardware failure in the making. That also seems unlikely, and even if true, what happened to the supposed incredible "quality" standards that are supposed to differentiate Apple in the markeplace? If new iterations of their software create hardware failures, something is very wrong. Even if you buy the hardware argument, something is also very wrong if an Apple phone can't even make it through the contract period of the phone carriers.

Sep 24, 2013 1:49 PM in response to scoho

Having suffered the same problem with my previous 4s (that I had stolen) which was fixed a few days later by a further update to ios6 I have to say this is not a unique problem with Apple hardware and software quality. Two strikes and I'm off to pastures new, luckily this is my work phone and the company is understanding and I need full feature availability for my role so my replacement Android will be with me tomorrow.


I wasn't a fanboi in the first place, but I liked the quality and robustness of the iPhone, I'm afraid to say that I would not now recommend it or Apple to anyone.

Sep 24, 2013 4:37 PM in response to Fede23

Genius bar at apple store told me as well "this is a hardware issue not a software issue and because you dont have apple care and are out of warranty it will cost you 199.99 to replace" bull ****. Now I spoke to my service provider and am now looking at an upgrade to avoid having to risk the battery overheating from using the 3g all the time. Ipods and Ipads (most) are still ok but no more iphones. One way are another getting an andriod.

Sep 24, 2013 6:19 PM in response to Fede23

Throwing my name in the ring. I have an iPhone 4S (seems to be a common thread) Sprint 32gb. It is only a few months old because I dropped and cracked the screen on my other one. I upgraded to iOS 7 on the 19th, and lost my wifi while in the middle of using the iTunes Radio feature while doing schoolwork this morning. I've tried every fix listed here except restoring my phone and resetting the router. The wifi is intermittently either greyed out or not, but even when it I Ian get into the wifi settings it won't find any of the ten or so wifi networks visible from my wife's iPhone or my iPad. After one of the dozens of times I tried a fix and reset my phone today, it started working (seeing only one of the three signals from my router and none from the neighbors), only to fail again an hour later.


I don't have the time right now to try to restore my phone, and it doesn't sound like it has worked for most people anyway, and if the problem was related to my router, why do my iPad (iPad 3 verizon 64gb ios7), my wife's iPad (iPad 3 wifi iOS 6), and her iPhone (4S Sprint 16gb iOS 6) work just fine? I'm not willing to reset it for fear of losing the wifi connection on my iPad, which would cripple me with my online Master's program. Losing wifi on my phone: problem. Losing wifi on my iPad: catastrophe.

Sep 25, 2013 12:57 AM in response to Fede23

Hi there,


my iPhone5 iOS7 lost WiFi connection just in the middle of web use, came up with message "could not connect"... try again. The iPhone5 even lost the WiFi PWD (?). Tried to connect the network by typing the SSID and PWD fresh in, and this network (a devolo DLAN 200, it a powerline thing) is still not connectable with the iPhone5. Another WiFi directly distributed by the fritzbox is still working fine with the iPhone5(?).
Other gear is not affected (yet): iPhone4 with iOS7 also perfect till now with both wifi networks. iPad2 with iOS7 no prob at all.
Details: Also the reset of the network settings on the iPhone5 did not help.
So please think about this major cleaning before you delete every network settings you have ever used and will need to keep in your machine for the next time! And yes, I tried everything mentioned before: router reset, iPhone5 restart, reset of network setting on iPhone5, even a complete unplugging and start of every network component in my homenet. >>Hoping for a quick fix, please.

Sep 25, 2013 5:13 AM in response to Fede23

I tried resetting my router last night (i knew it wouldn't work, if it was my home network. i should still be able to switch it on when not at my house, right?). the issue isn't your network if the wifi switch is disabled. I'll be heading back to the "genius" bar tomorrow night, and I will have the "genius" who assists me, explain how 2 phones in a matter of days, managed to fail (my original, and a warranty replacement). At the very least, this is still a quality control issue, with hardware, if not software . Either way it indicates that apple isn't the well oiled machine it once was. The advantage that Apple always had over competitors was that it worked, and worked well. Not as many features as other devices, but the quality was top notch. That apparently isn't the case any longer. i was thinking a larger screen would be nice anyway. Thanks for making my mind up for me Apple

Sep 25, 2013 6:11 AM in response to Fede23

I have an iPhone 5 and just after the upgrade my wifi stopped working. This is the most annoying thing as i rely on wifi a lot. A software reset was done and this has not helped at all.


It seems my iphone cannot connect to a wifi network at all. The guy at the repair centre says that it may be a faulty antanae but that does not make sense to me because it worked before the iOS7 update??? Grrrr

Sep 25, 2013 7:35 AM in response to Fede23

This is just a nightmare! I downloaded the ios7 on my iphone 5 last week and had no priblems with the wifi since 2 days ago, so how on earth can this be a problem with the antenna when it worked during nearly a week. I'm abroad and I need the wifi connections just like I need water to survive. Also, I am able to connect my ipod touch 3rd gen without a problem and hve all the wifi networks available, while my IPHONE 5 just does NOT find any?!?! And I want to remark that my phone worked with the ios7 during 5 days without any problems. Appatently I can obly connect my wifi now when Im @Starbucks, which is extremely weird, but I cannot connect to the eduroam network or any other wifi network, but my 3 year old itouch does. What on Earth is going on and when is Apple going to fix this bug. How can this just happen?!

Sep 25, 2013 7:36 AM in response to Fede23

I have the same issue. Since upgrading to iOS7 my wifi has been disconnecting constantly. My ipad is less than 4 months old and I only have the wifi version, so if wifi doesnt work, then its useless.

Also, our wireless router is brand new (less than 2 weeks old) so I know its not a problem with that. Plus my laptop is working fine.


This is my first apple product (besides an original ipod nano) and now I know to be very careful before choosing to upgrade. Next time I will do my reasearch to find out about potential issues first. iOS7 is a big mess so far at least for me.

Sep 25, 2013 10:28 AM in response to Fede23

Another very upset consumer here! I have tried all of the bug fixes that have been previously posted to no avail. I upgraded my firmware for my router, and magically the next day I had internet for 1 whole day (on my ipad mini and 4S). I thought I'd found the answer to my connection issues. Until yesterday, when I got home from work and sadly, found my issue had reared its ugly head again. I get so frustrated reading how Apple thinks it's a hardware issue, because I think all of us here had wifi until the IOS 7. Did all of their products break suddenly? I am usually brand loyal, but if Apple doen't fix this, no more Apple products for me!

Sep 25, 2013 3:26 PM in response to tamarafrombeaufort

tamara-


that's great that youre covered; but I think it's b0ll0cks that everyone's iPhones seem to be dropping. Now mine is exhibiting MORE erratic behaviour- I get email but don't have wifi (according to the Settings-Wifi screen, I'm not connected) the phone just turns off. My 11 yr old daughter called me twice for a ride when the phone was down, and when I restarted it there was no 'missed message'.

This is much more that a "the WiFi chip is down..."!!

I'm taking screen shots of all the erratic errors/glitches. Of course, my iPhone 4s 16gb is NOT under warranty; AND was running just fine under IOS 6, thank you very much...

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wifi doesn't work with IOS 7

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