wifi doesn't work with IOS 7

I have an iPhone 5 and I've had wifi issues since the upgrade.

I could care less about all the whining, but I seriously doubt my problem is hardware related, for two reasons:

1. I can connect to unsecured access points and use them normally.
2. I can connect to 5 Ghz 802.11N networks and use them normally.

My issue is specifically related to non-5 Ghz networks that are secured. In that case, I either can't connect, or when I can, the connection drops immediately.

It's curious that a hypothetical hardware issue would only manifest itself in that context, but not in the others. It seems to me all of the above processes would necessarily utilize the same hardware.

Yes, I'm afraid you have summed up the situation very accurately. Once upon a time I and many others bought Apple because it was a quality product that was built to last - and did last, but now (just like hp and others) Apple would rather cut corners on quality and service, and have you buy a new phone - adding to their profit line but not much else.

The fact that you only get a 90 day warranty on a new phone tells me that not even Apple belives in the longevity of its own product and passes all the risk to the customer. Why do car manufacturers - particularly Japanese give 2, 3 even 5 year warranties? They understand that their customers want quality and reliability - and will guarantee this. Apple doesn't - it's as simnple as that.

I've started to look as Samsung products rather than spend the cash to exchange my iPhone S4 - like you it was bought in summer of 2012 and is now useless becasue the wifi doesn't work. I'm not sure I want to pay the premium any more for quality that is not only a figment of people's imagination and the marketing guys.

If anybody has any thoughts on what Samsung phones would be suitable for a previously loyal Apple buyer, I would love to know.

The Apple has gone wrotten I'm afraid ...

This sounds like Apple trying to make the best of a bad job - it is clear that many iPhone S4's had this problem revealed by the new ios 7.

A professional company that took pride in the quality of its product would exhange without cost and even perhaps offer an upgrade to a better phone ... but not Apple

No, it's not a good offer - it's a greedy company putting profits ahead of pride and quality ...

Being frustrated is not in line with company policy ... which is that you should quietly accept their views and pay for a replacement iPhone that was kind of missold to you (vis-a-vis quality) when you bought it ...

Nice ➕ response! I've already unplugged my Apple TV, might sell it too. Apple's so keen on deleting posts, they'll likely delete this one too. Only one problem, they can't delete posts elsewhere like facebook.

For those looking to repair their 4S WiFi, theres some people on eBay stating they'll fix it for $40 with a two year warranty. I'm not going that route, im investing my time and resorces elsewhere. For all intents and purposes I've already jumped the Apple sinking boat. So has my family and friends, to include dumping Apple stock.

Apple will be like K-Mart or Packard Bell soon unless they change the road their on. Those who don't study history repeat it and Apple is apparently not aware of history's remedy for companies who leave their product holders out in the cold.

Who in their right mind wants to pay for apples mistakes?

See ya!

I have the same problem with ipad new (3rd gen). It said "Unable to join the network". I tried reseting network adapted and router too. But it did not help. Even I opened the wifi (no password) and it still was unable to join. The problem starts just after upgrading to iOS 7. Is it possible that updating process (which takes about 6 houres for me) cased wifi adaptor hardware to fail???

My 4S wifi expired 2 days after the update to iOS 7 (performed through iTunes 11 installed immediately prior to the update). Wifi had been "on" before the update. Then one fine sunny morning I tried to load a news app, and it didn't work, so I went to "Settings", and the wifi button was on, but the phone wouldn't connect to the network. I pressed the button to switch wifi off and then on, and THEN it went gray. None of the fixes suggested here worked. Strangely enough, I also lost my 3G connection (I am abroad, but the data roaming function is on), getting the "Couldn't activate cellular connection" message repeatedly, so I have no Internet, and the phone has become completely a "thing unto itself" (😉).

Having read 16 pages, I have a strong feeling that - with all "fixes" being totally random and pitiably short-lived - there is no "method in this madness". Here's another gem into the collection: my SIM card is PIN-protected; I switched the protection off (Settings - Phone - SIM PIN); when I went back up the menu to Settings I beheld a miracle - my wifi went up and running and showed the only wifi network in my vicinity, the one I had been successfully using before this debacle. Unfortunately, I could not join it, because when I typed in the password (I had done the Network Settings reset, and the password had been erased), I got "Couldn't joint the network. Dismiss". When I switched the phone off and on, the wifi button went back to gray. Ta-da! Subsequent monkeying with SIM PIN produced no results. Now with no 3G or wifi, I can't wait to get back home and see if I get any Internet at all. Apparently, the prospects are rather dim, and without Internet the iPhone is basically just a piece of junk, so-o-o-o...

If Apple comes up with a fix or replaces the phone, OK, if they don't or ask to be paid, well, Samsung, here I come - paying again for my favourite apps will probably be less painful financially than paying Apple again and again for their own mistakes.

A chaser: from what I understand, Apple won't let people roll back to iOS 1.6.3 which had worked fine - they are not "signing" the file for that version (whatever that means). Meanwhile THIS COULD BE THE FASTEST FIX. It could also prove (or disprove) that the problem is in the hardware - if the same 4S phones work fine again after the rollback, then it is DEFINITELY the update's fault. If Apple does not come up with a fix to iOS 7 or permit the rollback, then I am ready to believe that they either (1) are grossly incompetent, or (2) did this on purpose to coerce people to buy new phones (which is also kinda silly because from what I have read here new iPhones - both 4 and 5 - are not immune to this strange disease).

Apple is missing in action, not one post in this 16 page mess of angry customers.

Guess the moral of the story for me is to never not have apple care for at least 1 year,, so I have a total of 2 years, so at that point if my phone breaks I can upgrade..

my phone 1 year 2 months old, cant upgrade till Jully 22 2014..

I am screwed,, If apple does not fix that, i have no choice but to pay 200 bucks of my hard earned money, no way I can deal with this till July, not to mention if I go over my data plan.

Apple got me bye the balls.

to think if I coulld upgrade I could get a 5s for 200 bucks.. 200 bucks for a 4s, that I paid 200 bucks for a little over a year ago.

This leaves a bad taste in my mouth....

Bharris0721 wrote:

Apple is missing in action, not one post in this 16 page mess of angry customers.

Guess the moral of the story for me is to never not have apple care for at least 1 year,, so I have a total of 2 years, so at that point if my phone breaks I can upgrade..

As has been said, many many times before, Apple does not monitor these forums. This is a user-to-user technical forum. If you want to give them feedback, go to http://www.apple.com/feedback/

And I don't know why anyone doesn't get the two year protectionplan to coincide with the two year service contract. It's like choosing not to have gap insurance on your car for the second half of your car loan.

You've learned a lesson. Apply it to your life and move on. Apple shouldn't have to pay for your mistakes in judgement.

Hey buddy why dont you shut your smart mouth.

Sorry I expected apple to make a quality product that does not **** the bed in 1 year 2 months.

Not to mention I said it before and I will say it again.

My phone did not break, I did not break my phone, Apple broke my phone..

There update broke my phone..

Phone was 100% fine and I even download IOS 7 via WIFI. After that wifi was dead.

Total BS if you think I will believe my phone just happen to break as I was updating.

I did learn a lesson to have apple care.. This was my 1st smart phone.. in the bast my cheap dumb phones lasted forever.. and I beat the crap out of those. Never thought my expensive iphone would just die when my free LG worked for years while being dropped many times.

I agree,

The new update murdered my phone. It forced me to restore the phone for no good reason. I have no clue why the phone crashed to begine with. I downloaded IOS 7 last week and was fine. All of a sudden I get a 2nd upgrade and the phone went dead. Totally ******....

You seem to be playing Apple's representative here - towing the company line ...

By Apple expecting people to pay for warranties and not proudly giving them at their own cost, they are really recognising the poor quality that they represent - if they believed that they were selling phones to last then Apple giving 2 or 3 year warranties would be easy for them - but they don't - their imperfections are the customers risk ...

And please don't confuse insurance with warranties - no problems in insuring for my mistakes and misfortunes, but this is Apple selling dud phones and expecting the customer to pay ...

And I don't believe that Apple doesn't monitor these forums - how could it be so stupid not to? Company policy to say so, because then it doesn't have to reply, but you think that the company is so stupid as to ignore this?

TJBUSMC1973 (Moderator)

I know nothing about you however it would appear you may be some type of moderator on this Support Community. Nothing you say is helpful to the posters. You seem to enjoy chastising and belittling people when all they want to do is seek help. I have took your advice and submitted the below comments directly to http://www.apple.com/feedback/

however it would appear Apple are unable to reply personally to the customer. Sums it all up for me. I hope more posters here use the link to direct thier complaints directly to apple. This is what I posted

Dear Apple,

My wife and I have been loyal apple customers for many years now. since the advent of the iPhone3 in 2008 we have always used your products. I also currently have the MacBook Pro.

When I updated my iPhone 4S to your IOS7 everything seemed fine for a few days, then completely out of the blue WIFI and Bluetooth stopped working. I searched the web for fixes but to no avail.

I then booked a genius bar appointment for 1810hrs on Thursday 26th (Yesterday) at Glasgow's Buchanan Street Store, hoping that a genius would have advice on how to fix my problem. My phone then was only just over a year old after obtaining the replacement at the same store on 31/07/2012.

Up until this IOS7 upgrade, my phone has worked perfectly, it was well looked after and was always kept within a case to ensure it would remain damage free.

When I explained my problem the genius told me my phone most probably had an underlying fault which had manifested itself after the IOS7 upgrade. It was explained to me that the upgrade to IOS7 is undertaken at the customers own risk. I appreciate that however after reading the support communities forums it is clear to me that hundreds or probably thousands of customers are experiencing the same problem and I argue that Apple should be doing more to help their loyal customers.

After pleading with the genius to help sort my iPhone 4S i was told the only option available to me was to pay £139 for a replacement with a mere 90 day warranty. As I have invested hundreds of pounds in these phones, music and Apps I had no alternative but to pay the money for a replacement phone. I feel that I have been completely duped and conned by Apple.

I am very angry that YOUR IOS7 upgrade has broken my phone. This was not my fault. Nothing i could have done would have prevented this problem I wish I was in a position to seek legal advice in order to sue Apple for the loss of £139 however I do not feel that I have the ability or the funds to do this.

As a result of the above I would like you to know that both my wife and I will never purchase another Apple product, this is the last. I have lost all respect for your company as you seem to have lost all respect for your customers. I implore you to read your Apple customer Support forums to see how angry your customers are.

😠

Message was edited by: trickstercop

Like it or not, moderators do not present themselves on these forums. Anybody responding to poster's problems are just users trying to help. As such, we do not mind if you never purchase another Apple product again. Do whatever you feel you need to do. Apple do NOT respond directly to posts here, and nobody here can be criticised for however you perceive the actions of Apple staff. All your references to "your" company and "your" customers are totally misdirected.